Khoros Social Media Management
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Khoros Social Media Management
By Khoros
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3.8 out of 5 stars
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Khoros Social Media Management Reviews & Product Details - Page 6

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Khoros Social Media Management Overview

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What is Khoros Social Media Management?

Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-Many engagement and analytics — so you can get more done in less time and easily adapt to market change. Khoros makes it easy for global teams to unify channels, configure unique workflows, and govern everything from content to users. Our customers enjoy greater efficiency, campaign performance, and ultimately — peace of mind. Key benefits include: Seamless deep listening and engagement Digital and social teams can access listening intelligence right alongside their planning & publishing tools — and engagement teams can seamlessly listen for and identify high value conversations, then one-click to respond or moderate, putting insights and action right at their fingertips. End-to-end social engagement across organic and paid channels Track brand mentions, trends, and competitors in 187 languages across millions of sources, and quickly launch cross-channel paid and organic social campaigns to maximize content value while managing all inbound mentions, engagements, comments, posts, and direct messages. All from one dashboard. Unified governance supported by AI Manage published and scheduled content from across channels, teams, and sources in one centralized location to ensure a consistent brand voice is always maintained. Define customizable workflows and rules for content from origination to publishing, and leverage AI to recommend optimal publishing times, block profanity, and generate text. Protect your brand and mitigate risk Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. Measure what matters Translate your social performance to metrics that matter to your business and drive tangible ROI. Analyze paid and organic results across every channel, post, and conversation. Use templates, custom metrics, and historical benchmarking to drill into performance for varying stakeholders.

Khoros Social Media Management Details
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Khoros Social Media Management Community
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Product Description

Khoros Marketing (formerly Lithium+Spredfast) is a Social Media Management System that enables companies to monitor, manage and measure social media initiatives.

Seller Details
Seller
Khoros
Year Founded
2019
HQ Location
Austin, TX
Twitter
@LithiumTech
17,822 Twitter followers
LinkedIn® Page
www.linkedin.com
1,221 employees on LinkedIn®
Description

Khoros’s award-winning customer engagement platform helps over
,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over
0 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world.

Jaina S.
JS
Overview Provided by:
Jaina Shah

Recent Khoros Social Media Management Reviews

Yasser L.
YL
Yasser L.Enterprise (> 1000 emp.)
4.0 out of 5
"The welfare usage of Khoros as a medium for support"
The tool provides accurate volume of queues and also the option to get back to your conversations.
Read more
Alba P.
AP
Alba P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good platform for interacting with customers through social media"
Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's accou...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Helps me create awesome social media campaigns!"
Easy to use, organized way to see engagement. Makes me feel very connected!
Read more
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0 people requested security information

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118 Khoros Social Media Management Reviews

3.8 out of 5
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118 Khoros Social Media Management Reviews
3.8 out of 5
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Khoros Social Media Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Khoros Social Media ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Sports
US
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Khoros Social Media Management?

The ease to use and post to multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Having to schedule the same thing on different platforms individually. Adobe Social allows you to schedule the same post on multiple platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

I would recommend this product to others. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

This allows us to reach our targeted audience while saving precious time and not always having to be by the computer to push out live messaging. Review collected by and hosted on G2.com.

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Verified User in Sports
US
Mid-Market(51-1000 emp.)
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What do you like best about Khoros Social Media Management?

I use this most to tag sponsored content with the plans tab Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Analytics are far behind. Only shows FB impressions and engagements Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Do not invest if analytics is important to you Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

I use Spredfast to tag sponsored content and keep organized for our monthly reports Review collected by and hosted on G2.com.

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What do you like best about Khoros Social Media Management?

Great publishing and community management functionality. Fairly easy to use interface with lots of workflow features. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Fairly buggy in terms of technical issues. Publishing is spotty. Streams in the inbox jump around a lot and sometimes don't allow you to like/respond or move a shared bookmark without refreshing or logging out and logging back in.

Analytics functionality is really behind other platforms. It's not customizable at all in terms of metrics or charts/graphs, does not cover cross-channel performance, and does not have an ability to create dashboards. Export options are also extremely limited. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We use Spredfast as our primary tool for publishing and community management. Since analytics capabilities are limited, we have to go outside of the tool for this functionality. Review collected by and hosted on G2.com.

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Mariana L.
ML
Digital Marketing Manager LatAm
Consumer Goods
Enterprise(> 1000 emp.)
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What do you like best about Khoros Social Media Management?

As a client is preaty easy to follow up and aprove my campaigns Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

I am fine with the platform and the features of it. I think is preaty complete and easy to use and to work with. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Pretty good platform. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Having all the acount in one platform, to see all the campaings, inspiration, innovations, analytics, etc. Review collected by and hosted on G2.com.

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Verified User in Entertainment
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Enterprise(> 1000 emp.)
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What do you like best about Khoros Social Media Management?

Easy publishing, able to tag content and pull analytics quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Not a dislike, but I wish they had instagram video publishing capability Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Easy to schedule, tag and pull reports. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Khoros Social Media Management?

I like the ability to schedule and monitor all in one program. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

I dislike the mobile app. There are some features that do not work in mobile. Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

take the training courses. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We are able to monitor all of our platforms 24 hours a day. Review collected by and hosted on G2.com.

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Verified User in Internet
AI
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What do you like best about Khoros Social Media Management?

I like that it has many different products in one Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

there are constantly bugs, it isn't seamless and they are innovating Review collected by and hosted on G2.com.

Recommendations to others considering Khoros Social Media Management:

Go with another provider Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Social media planning and posting Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Khoros Social Media Management?

I like the ability to see all of my accounts in one easy and organized space. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Sometimes there is loading issues with scheduling. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Scheduling for multiple channels. It is so much easier to organize all of our social channels. Review collected by and hosted on G2.com.

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Rachel W.
RW
Social Media Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Social Media Management?

I love the ease of scheduling out our social media posts days and weeks in advance. I also like the option to submit posts for approval before publishing. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

The analytics portion of it tends to "break down" a lot. At least once a month, our posts won't register link clicks and we'll have to go through the process of re-authenticating our Bit.ly account to fix it. Also, failed posts happen more than we'd like (maybe once a month). Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

We save a lot of time with scheduling our social media content to multiple pages and platforms. We also solve our need to have each posts approved before posting. Review collected by and hosted on G2.com.

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Lindsey G.
LG
Omaha Metro Area Digital Marketing Coordinator
Supermarkets
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Khoros Social Media Management?

I love how easy it is to schedule posts. Review collected by and hosted on G2.com.

What do you dislike about Khoros Social Media Management?

Shuts down Facebook video posts frequently. After this happens I loose the ability to post videos on Spredfast and have to use Business Manager. Review collected by and hosted on G2.com.

What problems is Khoros Social Media Management solving and how is that benefiting you?

Time saving Review collected by and hosted on G2.com.

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