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118 Khoros Social Media Management Reviews
Overall Review Sentiment for Khoros Social Media Management
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i may be a little bias considering i was an employee of spredfast for a few years, but it really is a great well rounded tool for managing all of a business's social media channels in one centralized location. conversations is a great platform for seeing all of your comments private messages and DMs at a glance as well as makes it easy to respond and record notes as you scroll through them. intelligence is a high-powered listening tool that allows you to searhc specific social accounts hashtags keywords and handles to get a pulse on the social sphere and see what users are talking about and what happens to be trending. Review collected by and hosted on G2.com.
i dislike having to switch between the platforms as it sometimes will switch the initiative you are operating in, and can be dangerous as you may wind up posting to the wrong social account if you arent cognizant of it. Review collected by and hosted on G2.com.
The things I like -
1. All 4 social media platforms can be found in one place (Facebook, Instagram, Twitter, and Tumblr)
2. It is an easy to use platform, pretty intuitive.
3. Allows you to save your search. So if you ever need to go back and look up the same person, you do not have to re-do the entire search process. If it is saved, all you have to do it click and wait for it to load. Review collected by and hosted on G2.com.
I don't think there is much that I dislike about it except that it lacks one of the MOST BASIC info and that is the number of followers a person has on a certain social media platform. I find it funny that they have all these insights but lack this one basic piece of information. if you are ever writing a report, you would want to include that info so I always have to look up their account and check their number of followers. Review collected by and hosted on G2.com.
I work in social analytics and it’s nice to have everything come from one platform. The spredfast employees are very helpful and responsive when I have an issue or question Review collected by and hosted on G2.com.
Due to API restrictions, I’m not able to export all the data I need (ex: impressions on certain platforms) and sometimes repeats data. But, this is data available from the native platforms Review collected by and hosted on G2.com.
Spredfast offers enough data in a quick pull to get what you need without having to sift through mass excesses of what you don't. It's a very clean UI and easy to use -- interns can easily jump in if needed, and search strings aren't very touchy. Review collected by and hosted on G2.com.
Sometimes I face issues with Spredfast not maintaining the settings that I've saved, rather defaulting to different options. There are also many different ways to go about doing the same thing, which can be both a good and bad thing. Review collected by and hosted on G2.com.
the intelligence tool is the best part. Not only does it give you trending terms and content by platform but it also shows things like share of voice and geo. Review collected by and hosted on G2.com.
I wish the content would load quicker. Sometimes it seems to get "suck" Review collected by and hosted on G2.com.
I love all the additional features on Spredfast, such as the "Plan" feature where you can group posts into one plan and track the progress of that one group as opposed to all posts. Makes it super easy. Review collected by and hosted on G2.com.
Not being able to schedule on Instagram. However, that's obviously not Spredfast's fault. Review collected by and hosted on G2.com.
The user experience is super easy to learn and manage. I have to teach 10ish people how to use the product in a few hours before they use and the product makes it easy to do. Our part time staff picks up the product in a very short amount of time making it very easy for me. The customer service and staff at Spredfast are amazing and a reason we keep using them Review collected by and hosted on G2.com.
Over the years Spredfast has developed into a product that I have no complaints about. Every year the product evolves and gets better. Review collected by and hosted on G2.com.
I like that I have the ability to do everything that I need to do on one platform, rather than having to go to each individual social media page. Review collected by and hosted on G2.com.
The analytics can be confusing when new to the program. Review collected by and hosted on G2.com.
Constant updates and product roadmap; agile platform; integrates with existing tools Review collected by and hosted on G2.com.
not much to dislike, at the end of the day it is a preference play based on internal users' comfort level with the tool Review collected by and hosted on G2.com.
