Khoros Social Media Management Reviews & Product Details - Page 4

I enjoy the ability to save my most commonly used responses and quickly employ them when need be. Labels are nice as well, but figuring out how to input new ones and organize them took me so long. Review collected by and hosted on G2.com.

I dislike the interface and the user flow in general.

Things are not located where someone would think they'd be and settings are all over the place. Automatic posting is hit or miss and they always don't recognize when an asset actually is the correct dimensions, therefore making you post manually which completely defeats the purpose of using software like this.

Even the way Khoros words things is confusing. When you say "Content" I would assume that's where we store images and videos to post later, not prewritten responses to use for consumer response.

We've also had many issues with trying to get set up with a tutorial/walkthrough, so I basically had to figure out this very complicated platform on my own with trial and error. If you're going to have a software with so many features, unique jargon, and complicated interfaces, at least make help easily accessible and readily available. Review collected by and hosted on G2.com.

It is very helpful tool when utilizing social media at any company. It is a great way to interact with customers as well as pull various types of data. Review collected by and hosted on G2.com.

I wish the data you pull looked a little more simplified. It can be a lot of information to try to sort through. Review collected by and hosted on G2.com.

This program is made for me, since it is vital to my work shape. I can publish and schedule the content for daily tasks that must be performed. In addition, I can extract monthly reports very easily. Another element in favor of Khoros Marketing is its support, it is fantastic since they are always at the right time and the precise time to resolve any concerns. Review collected by and hosted on G2.com.

I do not like that Khoros Marketing, is a bit tedious when configuring certain things, including labels. In addition to this, although it contains fabulous interactions I would like there to be much more synthesis of wanting to synchronize this software with Reddit. On the other hand, it would be great if I could know if I attached any SRT file to any video. Review collected by and hosted on G2.com.

It has been a program of great help for me, I use it very frequently and it has been in great pressing situations of my work. Specifically I must say that it is excellent for managing publications on many social media platforms, it has allowed me to be aware of the content and its management and influence on my clients. I also like it because I can mark specific comments that I consider important. As well as it is great to emphasize that the analysis of the reports of the pages that are managed in the social networks are deep and of excellent understanding. Review collected by and hosted on G2.com.

Tag configuration is something that could not be resolved, although there have been constant updates. Training tutorials would be another element that should be assigned to gain a better understanding of the program. And finally, I would love a simple survey program on Twitter, I think it is a platform with a lot of prestige and greater interaction with our products. Review collected by and hosted on G2.com.

Can easily manage and filter multiple social accounts; can publish to Instagram; great customer service; offers insights Review collected by and hosted on G2.com.

App and webpage can be buggy; doesn't publish several Instagram formats (carousels, IGTV, stories); customer service isn't proactive when there are errors with the app and can be slow to respond; customer service doesn't prioritize making updates when social platforms offer new features Review collected by and hosted on G2.com.

I like that is allows me to see all of the incoming messages from all of the customers. It allows me to prioritize workload and see what needs to be done when I come in for work. It is great for a visual person who needs to see all of the customers that have sent in messages. I like the additional features like adding notes and tagging certain posts so that they can be reported and sent to internal partners. Review collected by and hosted on G2.com.

Sometimes I will have trouble with the filtering options as they can be a little overwhelming. When dismissing items they don't always leave my queue which can be a bit frustrating at times. Review collected by and hosted on G2.com.

I enjoy using conversation on this tool. It allows me to see multiple channels on one page. Review collected by and hosted on G2.com.

I wish that Khoros would link customer comments together. Each time a customer hits enter it generates a new contact for us and I wish it would link each customer reply together. Review collected by and hosted on G2.com.

Incredible measurements/investigation capacities, capacity to screen clients and get profitability reports, particularly useful for network chiefs. Truly like the planning devices and the capacity to make various battles for various areas. Client administration is past extraordinary and work rapidly to take care of issues. Every one of the 4 online life stages can be found in one spot (Facebook, Instagram, Twitter, and Tumblr). It is a simple to utilize stage, quite instinctive. Enables you to spare your inquiry. So on the off chance that you ever need to return and look into a similar individual, you don't need to re-do the whole pursuit process. On the off chance that it is spared, all you need to do it snap and hang tight for it to stack. Review collected by and hosted on G2.com.

Genuinely surrey as far as specialized issues. Distributing is spotty. Streams in the inbox bounce around a great deal and once in a while don't enable you to like/react or move a common bookmark without invigorating or logging out and logging back in. Review collected by and hosted on G2.com.

The ability to monitor all pages with ease. Review collected by and hosted on G2.com.

Sometimes it isn’t clear why a post isn’t able to be scheduled. Review collected by and hosted on G2.com.

We switched to this tool due to an acquisition of another client. The support team was great at training us and ensure we are getting the most out of the tool. Review collected by and hosted on G2.com.

SF does not report on Twitter impressions. Some analytics things are a bit wonky. Review collected by and hosted on G2.com.