Khoros Social Media Management Reviews & Product Details - Page 2

It has taken our social media marketing to the next level in terms of organization, customer experience, and analytics reporting. In the end, this is an "enterprise-level" social media tool, and I think it's geared more toward companies much larger than ours. I appreciate the excellent customer service we get from the Khoros team — they're lightning fast in getting back to us about issues, although we're often directed to the Atlas community to basically troubleshoot ourselves. Review collected by and hosted on G2.com.

It can be buggy, which has created numerous embarrassing issues in the past when trying to share analytics with my supervisors and the very expensive product they paid for is not working the way it should. I dislike the huge cost, and am not sure it's justifiable for our company. I dislike the outdated, user-unfriendly analytics layouts that are not fun at all to work with. Review collected by and hosted on G2.com.

I like how easy it is to respond and find messages and transfer them to another coworker. I like how I can view the calendar and create plans and labels to track for the team. Review collected by and hosted on G2.com.

I dislike how hard it is to pull data from responses and transform them into a more comprehensive report. It is so manual and wish it was more automated features. I also wish I could pull data directly from posts in the calendar or combine data from multiple posts in a campaign automatically. I wish publishing would be easier with a better ai and we don't have to manually push stories and reels. Review collected by and hosted on G2.com.

What's most helpful about Khoros Marketing is the organization and workflow capabilities. The calendar management tool helps my team and I to have an overview of all messaging across platforms and accounts in one quick view. Review collected by and hosted on G2.com.

Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is lack of social media posting capabilities available on the platform. Review collected by and hosted on G2.com.

I appreciate the amount of customization available. I'm able to create the approval paths I need, and creating new labels for posts is simple. The number of widgets in the analytics section is also a bonus. Review collected by and hosted on G2.com.

Unfortunately, I have to use another social media tool to publish/schedule to Instagram, because Khoros marketing is so limited and glitchy. It's very inconvenient. Review collected by and hosted on G2.com.

Stable and easy to individualize, helped us managing more than 100 social media channels worldwide and share content between different markets Review collected by and hosted on G2.com.

Not easy to raise enhancements, could be more customizeable Review collected by and hosted on G2.com.

I like the ability to both publish, schedule, listen, and engage with all our audiences Review collected by and hosted on G2.com.

I like the product and don't have any additional comments. Perhaps the only issue would be ease of use and training is difficult Review collected by and hosted on G2.com.

Khoros allows us to organize and schedule content throughout all our social channels. Review collected by and hosted on G2.com.

I don't like how you have to refresh the content calendar to update it. Review collected by and hosted on G2.com.

The fact that we are given access to the most recent updates per platform. Being able to schedule content for all platforms makes my life easier and khoros has done that. Review collected by and hosted on G2.com.

Not being able to schedule a photo and video in the same post. Only can do multiple photos or multiple videos but not 1 of each in carousel posts. This would be nice for Instagram. It would be nice to be able to schedule videos for Pinterest and Idea Pins. Review collected by and hosted on G2.com.

The thing i like the most about Khoros is the organized calendar view across multiple accounts and the organization it gives me and my team. Review collected by and hosted on G2.com.

Although I understand for security reasons, I don't love being logged out as frequently as I am, then having to re-login many times throughout the day. Review collected by and hosted on G2.com.

I love that Khoros is so customizable and easy to use. Stream creation and analytics are great tools and easy to use. Review collected by and hosted on G2.com.

I dislike the confirmation codes to log in, sometimes the delay comes late and you have to request another. Review collected by and hosted on G2.com.