Top Rated Khoros Social Media Management Alternatives
What's most helpful about Khoros Marketing is the organization and workflow capabilities. The calendar management tool helps my team and I to have an overview of all messaging across platforms and accounts in one quick view. Review collected by and hosted on G2.com.
Khoros is slow, at best. The features promised were not delivered at activation and the functions on the platform are limiting. For example, there is lack of social media posting capabilities available on the platform. Review collected by and hosted on G2.com.
117 out of 118 Total Reviews for Khoros Social Media Management
Overall Review Sentiment for Khoros Social Media Management
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The tool provides accurate volume of queues and also the option to get back to your conversations. Review collected by and hosted on G2.com.
The tool sometimes has issue like tagging jira tickets and also automatically logs out due to no response. Review collected by and hosted on G2.com.
Khoros is userfriendly, you will see which social media customers are using to contact you, also it provides all the details about customer's account and also you can save notes. Review collected by and hosted on G2.com.
What I do not line is the notification system. Sound is very poor, they should include more options for listening notifications. Review collected by and hosted on G2.com.
While I was working at BMW Turkey, Khoros was the tool that Global Marketing Team which is based in Munich upload all the social media assets so that our agency can use it easily, I was in between guy between agency and the global marketing team, I have had a user account where I onboard the agency people first. Review collected by and hosted on G2.com.
The search mechanism was not working great because sometimes global send us two assets such as IMG779 and IMG778, I know that sometimes we are having hard time to find both of them even my search query was starting with IMG77.. Review collected by and hosted on G2.com.
By connecting all our social media accounts we are able to plan easily and in advance our publications and be sure to monitore all comments that are related to our brand. Review collected by and hosted on G2.com.
Khoros Marketing doesn't include TikTok for the Inbox part. Which means community managers have to check comments natively. Fortunately Khoros Care does if you subscribe to this "add-on". Review collected by and hosted on G2.com.
Easy to use, organized way to see engagement. Makes me feel very connected! Review collected by and hosted on G2.com.
Sometimes lags a bit and the over page speed experience can improve. Review collected by and hosted on G2.com.
It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com.
Occasional glitches in putting draft holds on the content calendar. Khoros analytics could also go a little more in-depth. Review collected by and hosted on G2.com.
I enjoyed the calendar feature. You can see drafts and scheduled posts. Review collected by and hosted on G2.com.
The system is not intuative. You can only specific action items in one way. It takes too much time to learn the outdated system. Review collected by and hosted on G2.com.
In my organization we started using Khoros to efficiently provide answers to our customers' queries on various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision-making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature. Review collected by and hosted on G2.com.
The only thing I find not very positive is that the campaign panels are so unintuitive to use, that it hinders and slows down the user's work sometimes. Review collected by and hosted on G2.com.
Unlike similar products we have explored, I can tell that Khoros was built by professionals who understand marketing strategies beyond social media. They have omnichannel integration and scalability as top priorities in their product roadmaps. With over 200 social media accounts and 40,000+ incoming conversations per month, the ability to share content and escalate issues efficiently amongst remote teams is extremely important; Khoros is the only platform we have used that has enabled us to do this successfully. Review collected by and hosted on G2.com.
At times, Khoros has been slow to onboard products that serve new social channel functionality i.e. analytics for Instagram reels or collaboration posts. But we have typically found manual processes to bypass those issues until they have updated their systems. Review collected by and hosted on G2.com.
I like the formatting and how it is laid out - my experience with other platforms similar to Khoros have not had the ability to manage community and responses as well as Khoros care does. Review collected by and hosted on G2.com.
I dislike that it is quite susceptible to glitches, my team have raised multiple tickets and my experience has been overall good, but things such as automatic tagging and queues are not as intuitive and need a lot of attention to detail as the system can easily miss these things. Review collected by and hosted on G2.com.
