Save to My Lists

Khoros Care Reviews & Product Details

This review did not meet G2's quality standards and has been removed.

Khoros Care Overview

What is Khoros Care?

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more. AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time. Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics. Key benefits include: -Unify all digital channels in a single engagement hub -Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents -Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty

Khoros Care Details
Languages Supported
Arabic, Catalan, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Show LessShow More
Product Description

Manage social campaigns and responses with precision and efficiency. An integrated platform for social media management, Khoros Care (formerly Lithium+Spredfast) combines powerful publishing and response feature sets for marketing and customer service.

How do you position yourself against your competitors?

Khoros uniquely offers the widest range of digital channels, the most efficient agent experience, and a self-service bot building platform. We were the first to build asynchronous messaging workflows, and are widely reviewed and awarded as the best partner for digital customer engagement transformation.


Seller Details
Seller
Khoros
Year Founded
2019
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
1,221 employees on LinkedIn®
Description

Khoros’s award-winning customer engagement platform helps over
,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over
0 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world.


JS
Overview Provided by:
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Khoros Care Media

Answer a few questions to help the Khoros Care community
Have you used Khoros Care before?
Yes
G2 reviews are authentic and verified.

There are not enough reviews of Khoros Care for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Sprinklr Social Logo
Sprinklr Social
4.0
(1,008)
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
2
Sprout Social Logo
Sprout Social
4.4
(3,881)
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.
3
Hootsuite Logo
Hootsuite
4.2
(5,721)
Hootsuite is the leader in social media management, trusted by more than 18 million users. With Hootsuite, you can confidently schedule posts, engage in conversations, and track your social performance, all in one place, giving you the right tools to grow your brands, businesses, and customer relationships with social.
4
Qualtrics CX for Contact Centers Logo
Qualtrics CX for Contact Centers
4.1
(0)
Qualtrics Contact Center XM enables organizations to understand customers like never before with the power of direct feedback and conversational analytics — all on one platform
5
Freshdesk Logo
Freshdesk
4.4
(3,502)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
6
Zendesk Support Suite Logo
Zendesk Support Suite
4.3
(6,166)
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
7
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(5,617)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
8
Brandwatch Social Media Management Logo
Brandwatch Social Media Management
4.1
(863)
Brandwatch Social Media Management enables marketing teams working in HQ, local marketing groups or dealerships, and supporting agencies, to collaborate to ensure a consistent brand presence across the different social media types. The platform incorporates complete functionality for social marketing and yet remains simple to use with an engaging, visualisation-based user experience (UX).
9
Brandwatch Consumer Intelligence Logo
Brandwatch Consumer Intelligence
4.4
(623)
Brandwatch is a platform for social media monitoring, allowing you to analyse and utilise conversations from across the social web.
10
Meltwater Logo
Meltwater
4.0
(2,240)
Manage and measure a data-driven PR program with hyper-targeted search, pitching, social media and journalist relations features.
Show More