70 Ketch Reviews
Overall Review Sentiment for Ketch
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Our Sales and Customer Experience team were phenomenal and quick to respond if we ever had questions or concerns. The product allows us to capture consent management preferences easily and we are able to have an organized dashboard to show us insights into those preferences. Review collected by and hosted on G2.com.
Not a ton to dislike, I think there was just a learning curve for us being so new to consent management Review collected by and hosted on G2.com.
It can be difficult to coordinate across departments and keep our privacy efforts in sync while still scaffolding our new product offerings moving forward on the development front. Customer privacy is very important in our industry when we build products to support their needs. Ketch helps us stay within the bounds of the law and Ketch has helped us to feel confidence that we are on track to build responsible products. Review collected by and hosted on G2.com.
The downside to me is having a product that is outside of our normal "big" providers of services (Microsoft, etc). Learning a new set of tools is a challenge when my schedule is full. The functionality outweighs this concern. Review collected by and hosted on G2.com.
I have been blown away by Ketch. Ketch's customer service is the BEST! I worked with other privacy vendors and this company was offering a white glove service compared to other competitors. They were responsive to our questions, made holistic product changes based on our unique use cases, and helped us troubleshoot issues when the team ran into them. I also really appreciated that their product included additional features that were NOT required by legal or regulatory requirements. They had features that provided value to a privacy program. Lastly, I really appreciated how simple the user interface was to use and the support articles that are available. It was a quick and smooth transition compared to other vendors where there was a lack of intuitiveness to the tools and documentation to help implement. I would recommend working with them 100% of the time as they will be valueable partners as both your privacy program matures and the Ketch product matures in parallel. Review collected by and hosted on G2.com.
Ketch should be able to orchestrate consent preferences with SDKs, rather than having organizations handle this themselves via code. That's the only downside of using their consent management platform. Review collected by and hosted on G2.com.
The Ketch interface is very user-friendly, and the team is open to feedback and works quickly. The customer support is by far some of the best and most responsive I've had in this industry. Review collected by and hosted on G2.com.
Honestly, I've haven't run across anything I don't like about Ketch so far. Review collected by and hosted on G2.com.
Takes the worry out of being compliant with the every changing privacy regulations. There interface is easy to use (once you understand it), and the support is outstanding. Our Customer Support rep is VERY responsive and explains things very well. Review collected by and hosted on G2.com.
Not much of a downside. it's pretty simple to understand. Review collected by and hosted on G2.com.
It can be difficult to stay ip to date with all the privacy laws - Ketch provides everything you would need to easily integrate all the privacy settings on your web property. It can get very granular if necessary.
We implemented with Google Tag Manager to handle all of our 3rd party tags/pixels. Review collected by and hosted on G2.com.
Th admin dashboard takes a little time to get used to because of all the options, but once you get through that its smooth sailing. Review collected by and hosted on G2.com.
Processing requests is almost fully automated, where human intervention is required it is very simple. Finding outstanding customer requests, tracking progress, and identifying potential issues is very streamlined making the administration duties nearly effortless with their DSR workflows and integration with our data warehouse.
Our customer support manager is great, he's always available and answers questions quickly and timely. Review collected by and hosted on G2.com.
Error messaging when an issue arises is a bit vague. I'd like to have a bit more specificity in this area within the location of the workflow to make diagnosis and resolution easier. Review collected by and hosted on G2.com.
All-in-one product to handle privacy consent needs. The implementation is quick and painless and support is great. Can be used to integrate with many other software and systems Review collected by and hosted on G2.com.
None at the moment, although it may take some digging to understand all the features Review collected by and hosted on G2.com.
They guide you through the process step by step. They are very easy to work with and have great customer support as well as a team of professionals that are very much focused on privacy and helping others deliver on privacy. Review collected by and hosted on G2.com.
Nothing I can really think of at this moment Review collected by and hosted on G2.com.
