# Ketch Reviews **Vendor:** Ketch **Category:** [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp) **Average Rating:** 4.6/5.0 **Total Reviews:** 145 ## About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Platform helps brands collect, control, and activate clean, permissioned, AI-ready and privacy-safe data across every device, system, and third-party app. The Ketch platform includes products for: - Consent and Preference Management - Marketing Preference Management - Data Subject Rights Fulfillment - Data Mapping, Discovery, and Classification - Risk Assessments and Reporting Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. Customers report their favorite aspects of the Ketch platform include: - Intuitive, easy-to-use interface for non-technical team members. - No coding required for creating policies, building automations, and customizing privacy notices. - Pre-built integration library including popular systems and applications. - Responsive, proactive, and consistent customer support. Learn more at ketch.com. ## Ketch Pros & Cons **What users like:** - Users highlight the **exceptional customer support** of Ketch, noting quick responses and knowledgeable assistance throughout implementation. (56 reviews) - Users find Ketch's platform to be **intuitive and easy to use** , making setup and integration a breeze. (55 reviews) - Users value the **implementation ease** of Ketch, finding the process smooth and well-supported throughout. (36 reviews) - Users appreciate the **personalized implementation and exceptional support** Ketch provides, enhancing their overall experience significantly. (33 reviews) - Users praise the **intuitive user interface** of Ketch, making setup and navigation remarkably easy and efficient. (30 reviews) - Onboarding (28 reviews) - Easy Implementation (26 reviews) - Easy Setup (24 reviews) - Easy Integrations (22 reviews) - Users praise Ketch for its **exceptional customer support** , enhancing team collaboration and simplifying privacy management processes. (22 reviews) **What users dislike:** - Users experience a **significant learning curve** with Ketch, hindering their ability to navigate the platform effectively. (15 reviews) - Users face challenges with **poor interface design** , making navigation difficult and information hard to locate. (14 reviews) - Users experience **navigation difficulty** in Ketch's UI, often relying on the search bar to locate features. (11 reviews) - Users face **complexity issues** with Ketch's UI and tagging, making navigation and filtering quite challenging. (9 reviews) - Users face **integration issues** that require significant engineering effort and complicate usability, impacting overall operational workflow. (9 reviews) - Difficult Navigation (7 reviews) - Insufficient Training (6 reviews) - Learning Difficulty (6 reviews) - Limitations (6 reviews) - Limited Customization (6 reviews) ## Ketch Reviews ### 1. Effortlessly Manages Cookie Consent Across Websites **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie L. | Web Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Ketch?** I like how easy it is to manage our jurisdictions and stay up to date with new privacy regulations using Ketch. There is a regulations page that updates frequently with new privacy laws that are coming online. Additionally, the initial setup of Ketch was very easy, which enhanced our overall experience. We feel that the tool is a good value relative to the price and we liked being able to customize the contract to get the features we needed. We evaluated several large vendors before purchasing Ketch. **What do you dislike about Ketch?** I wish it wouldn't pull in tags that aren't in use and are turned off in our Google Tag Manager. **What problems is Ketch solving and how is that benefiting you?** I use Ketch to manage cookie consent banners across our web properties. It helps us stay up to date with new privacy regulations, which I find easy to manage. **Official Response from Stephane Le Mentec:** > Thank you for sharing this, Stephanie! Easy setup, real regulatory coverage, and flexibility to configure the contract around your needs is exactly what Ketch is built to deliver. Your feedback on inactive GTM tags pulling through is noted and genuinely useful for our team. We're glad Ketch is keeping your web properties covered as the privacy landscape keeps moving. ### 2. Scalable Consent Management with Quick Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Vince B. | Sr. Product Owner - Omni Channel Global Availability and Consumer Sourcing, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Ketch?** I love Ketch for its ease of use, incredible scalability, and rapid implementation. The ability to seamlessly layer across all platforms like Web, Mobile, CTV, and OTT gives us a unified view of the customer. I'm impressed with how it really understands our industry needs, allowing us to deploy across multiple platforms in just a few days. The initial setup was very easy, and we got our pilot sites up within a few hours. **What do you dislike about Ketch?** TAG and tracker management can be improved to make it easier to scale. It also needs more visibility and greater control, particularly the ability to manage items at the site level rather than at the organization level. **What problems is Ketch solving and how is that benefiting you?** Ketch reduces a large ecosystem to a manageable platform, aiding compliance and page load speed. It provides a unified customer view across platforms like Web, Mobile, CTV, and OTT, enhancing efficiency in consent management and rapid deployment. **Official Response from Stephane Le Mentec:** > Thank you for the review, Vince! Hearing that you were live on pilot sites within hours is exactly the outcome we design for. Your feedback on TAG and tracker management is well taken. Granular, site-level controls are an area of active investment, and we appreciate you helping us get there. Thank you for your partnership! ### 3. Effortless Consent Management and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Alex V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** I really appreciate the ease of use with Ketch. Transitioning from OneTrust, which seemed outdated, Ketch's intuitive UI felt seamless and perfect for our small team. The implementation process was incredibly fast, taking only about three weeks compared to the three months it took with our old vendor. The UI is very user-friendly, and the data rights automation flows are excellent, making life easier for our customer service team, which used to handle these tasks manually. I'm also impressed with the native integrations, particularly with Shopify, Klaviyo, Attentive, and Amplitude, which makes connecting all our systems simple. Working with Mike and his team on automating some of our data rights flows has been wonderful. Overall, Ketch has been working amazingly for us, and its ability to efficiently integrate with our tools and support our agencies has been great. **What do you dislike about Ketch?** Some of the things Ketch could improve on are just cookie scraping. They are missing a couple of our smaller cookies. They use DuckDuckGo for cookie classification, and finding cookies is probably the biggest issue I'm seeing at the moment. **What problems is Ketch solving and how is that benefiting you?** Ketch solves consent management issues with ease of use, providing a seamless UI that caters to our small team. It offers efficient data rights automation for Shopify, saving us time and effort compared to our previous system, OneTrust. **Official Response from Stephane Le Mentec:** > Thank you so much for the review, Alex! We're thrilled that the transition from OneTrust felt seamless and that the data rights automation has made life easier for your customer service team. That's exactly what we're here for. Mike and the team love working with you. Thanks for being a Ketch customer, we're glad to have you with us! ### 4. Effortless Privacy Compliance with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Ketch?** I use Ketch for cookie consent management on our global website and it really helps us maintain privacy and data rights compliance with frequently changing geographic regulations. The platform is very user-friendly and a breeze to use, making it very simple to make changes as regulations change. We are grateful for the periodic cookie scans and notifications of new trackers added to the site, especially since our content creators are located across multiple countries. Ketch provided a better user experience for implementation and reporting compared to Cookiebot. The setup process was quick and easy. **What do you dislike about Ketch?** Nothing **What problems is Ketch solving and how is that benefiting you?** Ketch helps us stay compliant with changing geographic regulations. It's user-friendly and makes it easy to update as regulations change. We appreciate the periodic cookie scans and notifications of new trackers since our content creators are global. **Official Response from Stephane Le Mentec:** > Thanks for the review, Andrew! Keeping up with regulations across a global site is no small feat, glad we make it a little easier. Really appreciate you taking the time to share this. ### 5. Intuitive, with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Simon U. | Web Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Ketch?** I really liked the support from the beginning and the clarity of the information for the implementation of Ketch. The service is very good. As for the platform, once you understand it, it is intuitive and easy to use. It has a quite clear UX/UI. The shared documentation and follow-up meetings were key, as there was always availability from Ketch, which facilitated the implementation process. Now I am able to make changes and adjustments without requesting support. The latest release greatly improved the UX, making it more logical for the user. **What do you dislike about Ketch?** I can't think of anything to improve, everything is very good at the moment. **What problems is Ketch solving and how is that benefiting you?** Ketch resolves cookie management according to the user's location. I like the initial support and the clear implementation, which made it easy to understand and use the platform. Now I can make changes independently, and the UX/UI is clear and logical. **Official Response from Stephane Le Mentec:** > Thank you for this, Simon! Exactly what we're building toward: an implementation experience clear enough that you can operate independently from day one. Glad the latest UX update landed well. We'll keep it coming. Thank you for your partnership! ### 6. Seamless Setup with Above-and-Beyond Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie M. | EVP Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Ketch?** We’ve had a very positive experience with Ketch. The sales and integrations teams went above and beyond, supporting us for weeks after our originally planned go-live date due to delays on our end. Their guidance made the process seamless and stress-free. The platform was straightforward to set up, and our integration lead was always available to answer questions and provide guidance via Slack. Our current use case is fairly simple—using Ketch for consent management—but implementation was smooth, and we’re excited to explore additional features in the future. **What do you dislike about Ketch?** Some parts of the platform take a bit of time to get comfortable with. Certain editing features aren’t immediately obvious, and understanding how some functions are labeled or structured can require a bit of guidance. The team was extremely helpful in walking us through these details, which made adoption easier, and it’s great to know there’s ongoing support as we continue using the system. Overall, Ketch provides a robust, flexible, and user-friendly solution, and their team makes it easy to get up and running successfully. **What problems is Ketch solving and how is that benefiting you?** Ketch helps us manage user consent in a way that supports GDPR compliance and other privacy regulations. By centralizing and automating consent collection and tracking, it ensures that users’ preferences are respected while giving us the flexibility to scale our operations. The platform simplifies consent workflows, making it easier to maintain compliance and implement consistent practices across our systems. **Official Response from Stephane Le Mentec:** > Thank you for the feedback, Sophie! We’re glad our sales and integrations teams could support you through go-live and make setup smooth and stress-free. We also appreciate the notes on areas that take time to learn. This is helpful insight as we continue improving the experience. Excited to see how you continue to grow with Ketch. ### 7. Straightforward Install with Strong Privacy and Consent Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Hayden L. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Ketch?** The automation and guidance it provides around privacy and consent. The install was pretty straight-forward and incredible it can manage all site connections **What do you dislike about Ketch?** The lack of integration connections to key business functions for DSR workflows. There are quite a bit of manual tasks that I was hoping would be automatic. Also, the updates to the live site do not always deploy when making an edit to the banner or consent page which can be frustrating at times **What problems is Ketch solving and how is that benefiting you?** Managing consent and privacy preferences for users. This has also helped identify areas where we needed tighter user-identifiable information handled. **Official Response from Stephane Le Mentec:** > Thanks for the review, Hayden! We’re glad Ketch was straightforward to install and is helping automate privacy and consent management. We also appreciate the feedback on DSR integrations. Reducing manual work and making updates smoother are important to us, and your input helps guide that work. Thank you for choosing Ketch! ### 8. Best-in-Class CMP UI, Easy Customization, and Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Ketch?** The UI for the CMP is much better than all other tools out there. Plus, it is really easy to customize without requiring custom code. Also, the customer support function is TOP NOTCH. They are very quick to meet and help with a question or issue. Lastly, the product is priced very competitively. **What do you dislike about Ketch?** The only thing that would make the tool better is if you didn't have to add the Ketch script to a website in order to scan for cookies. However, getting a Ketch script on a website is really easy, so this isn't an issue at all. **What problems is Ketch solving and how is that benefiting you?** The Ketch CMP helps with the ever-evolving cookie compliance landscape and is best suited to deter and defending against wiretapping litigation under laws like CIPA. It provides more agility, swiftness, and insights than all other tools out there. **Official Response from Stephane Le Mentec:** > Thank you, this made our day! Hearing that the CMP experience stands out, and that our support team showed up when it mattered, is exactly what we're building toward. We hear you on the script requirement and are always looking for ways to make setup even smoother. Glad Ketch is helping you stay ahead of the compliance curve! ### 9. Comprehensive Compliance with Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Austin H. | Lead Shopify Plus Developer | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** I like how comprehensive Ketch is. It feels like it has a lot of granular capabilities and built-in features that allow us to dig in and configure things correctly. We can really drill down and be as specific as we need to in creating our rule sets and customizing our experience. The support from the Ketch team also made it possible for us to explore all the different options and fine-tune everything in a timely manner, despite the complexity involved. **What do you dislike about Ketch?** The complexity and the documentation does feel a little bit intimidating at first. There is a lot's going on in there, and it can be a bit daunting to approach. **What problems is Ketch solving and how is that benefiting you?** Ketch helps us stay compliant with changing requirements across different locales, ensuring we're covered regardless of evolving laws or regulations. **Official Response from Stephane Le Mentec:** > Thank you for the kind words, Austin! Ketch is built for teams who need real depth, not just checkbox compliance. Granular control across locales is exactly what it's designed for. We hear you on the learning curve, and we're continually working to make onboarding smoother. Glad the team was there to help you get up and running. ### 10. Powerful Consent Orchestration Platform for Complex Enterprise Ecosystems **Rating:** 4.0/5.0 stars **Reviewed by:** Suryaprateek S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Ketch?** Ketch provides a very strong, enterprise-ready consent and preference management platform that integrates well with complex ecosystems like Salesforce. We use Ketch as the system of record for consent and privacy topics, while Salesforce acts as the source of truth for customer and patient data. What stands out most is Ketch’s flexibility in handling consent topics, jurisdictions, and downstream enforcement. The API-driven model makes it possible to reliably sync consent changes across systems, and the auditability around consent decisions is excellent. This has been especially valuable for regulatory compliance and internal governance. The Ketch team has also been responsive and collaborative during implementation and troubleshooting, which is critical when consent flows are business-critical. **What do you dislike about Ketch?** Some integrations require more engineering effort than expected, particularly around OAuth token lifecycle management and error handling. Retry logic and replaying failed consent events typically need to be implemented on the client side, which adds operational complexity. The UI is functional but could be more intuitive in certain administrative areas, especially when managing large numbers of topics or troubleshooting integration errors. Better native tooling for retries and monitoring would significantly reduce support overhead. Would also have been great if there is a dupe management rules to filter out the records. **What problems is Ketch solving and how is that benefiting you?** Ketch solves the challenge of centralized consent management across multiple platforms. Before Ketch, consent logic was fragmented and difficult to audit. With Ketch in place: Consent and preference decisions are centralized and consistent Regulatory compliance (opt-in/opt-out enforcement) is significantly improved Salesforce, Marketing Cloud, and downstream systems receive clean, governed consent signals Legal, marketing, and IT teams have clearer visibility and alignment Overall, Ketch has helped us reduce compliance risk while enabling more confident use of customer data. **Official Response from Stephane Le Mentec:** > Thank you for the review, Suryaprateek, and for sharing how Ketch supports your consent and privacy workflows. We’re glad Ketch’s API-driven approach has helped you reliably propagate consent decisions across Salesforce and downstream systems. We appreciate the candid feedback on integration complexity, admin UI usability, retries/monitoring, and duplicate management. These insights are incredibly helpful as we continue improving the platform. Thanks again for partnering with us and trusting Ketch with such a critical part of your ecosystem. ### 11. Powerful Privacy & Consent Management Platform with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Ketch?** Ketch makes it easy to manage privacy, consent, and data requests across multiple platforms. The interface is clean and intuitive, and the automation features save our team significant time compared to manual processes. I especially appreciate how seamlessly it integrates with other marketing and analytics tools. **What do you dislike about Ketch?** While Ketch is powerful, customizing styles and behavior to fit our site’s branding can be challenging. Some settings — such as fine-tuning the UI or overriding inline styles — require developer involvement. The learning curve can also be steep for new users. **What problems is Ketch solving and how is that benefiting you?** Ketch is helping us centralize and automate privacy, consent, and data compliance management across our digital properties. Before Ketch, handling user consent and data requests was manual, time-consuming, and prone to inconsistencies. **Official Response from Stephane Le Mentec:** > Thanks so much for the review! We’re glad Ketch is saving your team time and making privacy and consent management more seamless across platforms. We appreciate your feedback on customization and the learning curve. Those are areas we’re actively working to improve. Thanks for your partnership! ### 12. Comprehensive Compliance with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** I find Ketch to have an intuitive platform that makes it easy to update and customize experiences for our customers when they interact with the banner and modal. The excellent documentation helps us self-serve and customize things easily when we want to. The account management team is incredibly responsive and quick to help clarify questions when we can't find what we need in the documentation. Additionally, they have a lot of integrations we plan to consider for the future. **What do you dislike about Ketch?** Some terminology in the platform and documentation isn't completely clear. Also, due to the ability to customize so much, it can create some confusion when implementing. **What problems is Ketch solving and how is that benefiting you?** Ketch ensures we are consistent and up to date with global compliance and regulations. **Official Response from Stephane Le Mentec:** > Thank you for the review, Lauren! We're glad the platform feels intuitive and that the account management team has been there when you need them. Responsiveness matters to us. Your feedback on terminology and implementation complexity is appreciated and well-noted. We're always working to make the platform clearer, and this helps us know where to focus. Excited for you to explore more integrations down the road. Thanks for being a Ketch customer! ### 13. Highly Customizable Banners and Great Rep Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** The product itself can feel a bit complicated if you’re not already familiar with compliance. That said, the banners are highly customizable, and the UX is fairly easy to use once you’ve received guidance and instructions from the rep. Our rep was instrumental in helping us succeed with this product. **What do you dislike about Ketch?** It’s not especially intuitive, and there are a lot of steps involved in setting up a website on the platform. That said, once you’ve gone through it the first time, it becomes much easier to repeat the process for the next site. **What problems is Ketch solving and how is that benefiting you?** We can feel confident that we’re following all applicable laws and respecting people’s privacy. The Ketch platform handles this automatically, as long as it’s configured correctly. **Official Response from Stephane Le Mentec:** > Really glad our rep made the difference, that's what they're there for! The initial setup does have depth to it, and your feedback on intuitiveness is noted. Once it clicks, it clicks. Thanks for sticking with it and for the review! ### 14. Flexible privacy workflows with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Ketch?** What I like best about Ketch is that it brings privacy operations into one centralized platform. It helps make rights requests and cookie tracking more organized, easier to manage, and less dependent on manual workarounds. I also like that it offers flexible workflows and the support received by Ketch has been fantastic when we're testing various use cases. **What do you dislike about Ketch?** Building workflows and setting up jurisdictions in the data subject rights request module can take a fair amount of configuration and troubleshooting, particularly when you’re dealing with integrations or more customized workflows. A few parts of the experience haven’t always felt as intuitive as I’d like. That said, the product and support teams have been awesome and easy to reach whenever we needed help during testing. Overall, the customer experience has been great, and it’s been a huge improvement compared with what we went through with our prior privacy vendor. **What problems is Ketch solving and how is that benefiting you?** Ketch is partnering with us to scale our capabilities as we work to meet evolving regulatory requirements around privacy rights requests. Their engineering teams have been proactive in meeting with us, offering support and helping us configure the product so we can stay aligned with our regulatory requirements. **Official Response from Stephane Le Mentec:** > Thank you for the kind words about our support and engineering teams! That kind of partnership is something we take seriously. We hear you on the configuration complexity in the DSR module, and it's an area we're actively working to make more intuitive. Really glad the overall experience has been a meaningful upgrade from your previous vendor. ### 15. Effortless Compliance, Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Yash B. **Reviewed Date:** February 09, 2026 **What do you like best about Ketch?** I used Ketch for managing consent policies on the website and Google Tag Manager for Handshake. Ketch ensured that we are compliant across multiple regions without needing to fight technology and having one-offs/workarounds to support the same. The technical experience was clean and simple. I loved the on-page tag orchestration and setting it up in Google Tag Manager was really easy. The go-live event was smooth and seamless, and we were live in around 30 mins. Special mention to Joshua Grossman, who was our Ketch support system and guided us through our setup and journey. Joshua was phenomenal, patient, and very friendly, initiative-oriented, and was happy to jump on calls, troubleshoot and share ideas async. The documentation on Ketch was simple and straightforward. **What do you dislike about Ketch?** I think the technical documentation should be publicly available, and not behind a login gate. **What problems is Ketch solving and how is that benefiting you?** Ketch helps us remain compliant across multiple regions effortlessly, avoiding tech fights and workarounds. It's clean, simple, and makes consent policy management on our website and Google Tag Manager for Handshake easy. **Official Response from Stephane Le Mentec:** > Thank you for the feedback, Yash! We’re so glad Ketch made compliance easy and that your go-live was smooth and seamless. We’ll be sure to pass along the shoutout to Josh. He’ll love hearing this! We also appreciate the note on public access to documentation and will keep it in mind as we continue to improve. Thanks again! ### 16. Effortless Compliance Management, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney W. **Reviewed Date:** January 30, 2026 **What do you like best about Ketch?** I find Ketch really easy to use from the back end based on my experience. The support we've received from the Ketch staff has been really great; they're easy to work with and easy to contact, making the experience seamless for us, which I really appreciate. I love that it's plug-and-play from my perspective as an account manager, allowing me to confidently reassure clients that their websites are secure and compliant. It's also clean and attractive on the front end of the site and customizable for the client's branding. **What do you dislike about Ketch?** I don't have any really specific examples of dislikes because I don't have all the technical knowledge related to Ketch. If I had more detailed technical knowledge, I might have better feedback. But honestly, I'm grateful for Ketch for making it so easy that I don't have to have that knowledge. **What problems is Ketch solving and how is that benefiting you?** Ketch streamlines cookie consent management for our clients' websites, ensuring compliance to prevent legal issues. It allows our agency to easily provide a secure solution without needing technical expertise, saving time and stress. **Official Response from Stephane Le Mentec:** > Thank you for the review, Whitney! We’re thrilled to hear Ketch helps you confidently support clients without needing deep technical expertise. It’s great to know the backend ease, frontend customization, and responsive support team are making compliance simple and stress-free for you and your clients. Cheers! ### 17. Incredible, Responsive Customer Support from Ketch **Rating:** 4.5/5.0 stars **Reviewed by:** Brian B. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Ketch?** The customer support from Ketch is incredible. Even though the team can’t fulfill every request we have, they’re consistently responsive and quick to acknowledge the issues we run into. Compared with other platforms we’ve used in the past, the Ketch team stays engaged with our requests. **What do you dislike about Ketch?** The feature board doesn’t seem to be monitored very closely, especially compared with the general Ketch line and the team’s support. **What problems is Ketch solving and how is that benefiting you?** Consent management and the management of data subject requests. **Official Response from Stephane Le Mentec:** > Thank you for the kind words, Brian! We're glad our support team has been a bright spot in your experience. Your feedback on the feature board is noted, we're working to make that a more active channel. We appreciate your partnership and look forward to supporting you! ### 18. Intuitive Platform with Exceptional, Fast Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Ketch?** The Ketch platform is generally intuitive and easy to use. What really sets Ketch apart, though, is the customer support. They respond quickly, and are very knowledgeable. I was able to get Ketch implemented onto our website with a tight launch window with their support's assistance, which kept our project timeline on track. Integrating with our analytics platforms was also seamless. **What do you dislike about Ketch?** The amount of customizations and options can be overwhelming at first, but with a little commitment it is all very learnable and powerful. **What problems is Ketch solving and how is that benefiting you?** Ketch is helping enable our company to be compliant with even the strictest data privacy laws. **Official Response from Stephane Le Mentec:** > Thanks for the review! We’re happy to hear the platform felt intuitive and that our support team could help you hit a tight launch timeline and keep everything on track. We also appreciate the feedback on customization; there’s a lot of power there, and we’re glad it became more approachable with time. Thanks for trusting Ketch to support your compliance goals. ### 19. Effortless Compliance Management, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Connor M. | VP of Finance **Reviewed Date:** January 30, 2026 **What do you like best about Ketch?** I like that the UI is very clean and it's easy for a non-developer to understand and implement. Their support team and onboarding staff did a great job by hand-holding us through the whole process. They made sure we did the right testing before going live. I also thought Mike was really helpful as he followed up a few times post-go-live, checking in, and everything looks good. It's really easy to follow compliance guidelines in every jurisdiction, and Ketch makes it straightforward to manage user sessions. The onboarding was really smooth with Mike's help; he sat on calls with us, customized the setup, and made sure everything was tailored to our needs. **What do you dislike about Ketch?** Nothing! **What problems is Ketch solving and how is that benefiting you?** Ketch makes it easy to follow compliance guidelines in every jurisdiction and manage user sessions, even in states with difficult laws. It's very customizable. **Official Response from Stephane Le Mentec:** > Thank you for the review, Connor! We’re so glad the clean UI and hands-on onboarding made compliance easy and approachable. Huge thanks for the shoutout to Mike as well. We’ll be sure to pass it along. We’re happy to have you as part of our Ketch community! ### 20. Helpful Support, Simple Setup, and One-Click Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Ketch?** The support team was incredibly helpful, and the setup process was much simpler than I expected. Lot of great integrations there at the click of a button. **What do you dislike about Ketch?** I did feel like it was easy to get lost in the weeds during the setup when working through the documentation, but the support team was always there to help whenever I needed it. **What problems is Ketch solving and how is that benefiting you?** For our client, it has been helpful in navigating the legal requirements around cookie tracking, especially with so many new laws being introduced across the world. **Official Response from Stephane Le Mentec:** > Thank you for the kind words, and for putting Ketch to work for your client. Noted on the documentation feedback, we're working to make that experience clearer. Glad the support team was there to bridge the gap, and they're not going anywhere! Thanks for your partnership! ### 21. Powerful, Intuitive Platform That Solved Complex Needs with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Director, Marketing Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Ketch?** We approached Ketch with a set of complex and nuanced requirements, and they delivered on all counts. Right from the start, the process was seamless. Sales was both consultative and responsive, while onboarding proved to be well-organized and efficient. What really distinguishes Ketch is its user interface. It stands out as one of the best we’ve encountered, clean, intuitive, and remarkably easy to navigate. Even configuring advanced workflows was straightforward, which speaks to the thoughtful design of the platform. Ketch not only met our expectations but surpassed them. For anyone seeking a privacy and data control platform that offers power, flexibility, and ease of use, Ketch is an excellent choice. **What do you dislike about Ketch?** While the platform is incredibly powerful and user-friendly overall, some of the nomenclature and terminology used within Ketch can take a bit of time to get used to. There’s a slight learning curve in understanding how certain features are labeled or organized, especially for new users. That said, once you're familiar with the structure, it becomes much easier to navigate. **What problems is Ketch solving and how is that benefiting you?** Ketch helped us solve a critical need to target users at the U.S. state level and deliver customized consent experiences based on their location. This level of granularity was essential for our compliance and user experience goals, and Ketch made it easy to implement and manage. The ability to dynamically tailor consent flows by geography has significantly improved our operational efficiency and ensured we stay aligned with evolving state-level privacy regulations. **Official Response from Stephane Le Mentec:** > Jason, thanks for the review! We’re thrilled to hear that Ketch met your expectations, especially with complex requirements. It’s great to know the platform’s design and usability made configuration easy. We appreciate your note on terminology, that’s helpful insight as we continue refining the experience. Thanks for choosing Ketch! ### 22. Exceptionally User-Friendly Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Marketing Manager/Privacy Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Ketch?** Ketch is an exceptionally user-friendly platform that makes it easy for consumers to understand their privacy options and confidently manage consent choices. The implementation team is outstanding, especially Mike Carey, who consistently helps our clients set up compliant, effective privacy programs with ease. The team is highly knowledgeable at every step of the process and goes above and beyond to ensure clients clearly see the value, simplicity, and intuitiveness of the platform. **What do you dislike about Ketch?** I can't think of anything our clients dislike about Ketch. **What problems is Ketch solving and how is that benefiting you?** As privacy laws continue to evolve, Ketch stays on the forefront of the privacy ecosystem. Their pre-built templates and real-time updates ensure proper orchestration and automation of data subject rights and requests. **Official Response from Stephane Le Mentec:** > Thanks for the kind words, Jessica! We’re thrilled to hear how much value you are getting from the platform. Thank you as well for the shoutout to Mike Carey and our implementation team, they’ll really appreciate that recognition. Thanks for trusting us as your privacy partner and for sharing your experience! ### 23. Simplifies Consent Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan S. **Reviewed Date:** December 19, 2025 **What do you like best about Ketch?** I like the way that Ketch simplifies everything. It makes building out consent much easier to understand and create something that works. The automation of DSAR requests is also something I appreciate, as it means I don't have to do them manually. This makes things a lot easier and saves a lot of time and effort. Once you know what you're going for in terms of the actual laws that are out there and your risk tolerance, setting things up in the account is very straightforward and I appreciated how it's easy to set thing up. I also think Ketch provides good value, especially when comparing what you get versus the cost. **What do you dislike about Ketch?** The organization of the different sections in the UI is definitely hard to find things, and so I use the search bar constantly. I have no idea where things are either on the left sidebar or buried in tabs, but I search for the things that I need, and I'm able to find them that way. **What problems is Ketch solving and how is that benefiting you?** I use Ketch to manage consent and automate DSAR requests, ensuring privacy compliance. It automates complex processes, saving time and effort, and the UI simplifies consent building, making it easy to understand and manage changes. **Official Response from Stephane Le Mentec:** > Thanks for the feedback, Ethan! We’re glad Ketch is helping simplify consent management and automate DSARs in a way that saves you time and delivers strong value. We also appreciate the honest note on UI navigation, this is great input for our product team as we continue improving how easy it is to find what you need. Thanks again for sharing your experience and for partnering with us! ### 24. Smooth, Hiccup-Free Implementation with Knowledgeable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir P. | Senior Web Developer / Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Ketch?** Support during implementation process. Thanks to Josh Grossman implementation was done without any hiccups with very clear directions for implementation. **What do you dislike about Ketch?** Currently none. UX can be a little confusing at first, but thanks to very knowledgeable support this is not an issue. **What problems is Ketch solving and how is that benefiting you?** Compliance with privacy for website visitors. Ketch is performing exactly this function as expected. **Official Response from Stephane Le Mentec:** > Thank you so much for the kind words, Vladimir! We're thrilled to hear that your implementation went smoothly. We'll make sure to pass your shoutout along to Josh as well! Your feedback on the UX is noted and appreciated. We're continuously working to make the platform more intuitive, so comments like yours help guide us in the right direction. We're glad Ketch is delivering exactly what you need for privacy compliance, and we look forward to continuing to support you! ### 25. Effortless Consent Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Sr. Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Ketch?** I really like that Ketch is very easy to use and it has all the features we need. The interfaces are very intuitive, and their onboarding process was fantastic. They were there to assist us when needed, with our implementation specialist Josh being extremely knowledgeable throughout our implementation. The easy-to-deploy cookie banners and privacy settings include everything we'd expect, and the fact that, as laws and policies change, Ketch automatically makes updates for you is another great feature. This toolset is invaluable with the ever-changing privacy and consent landscape. **What do you dislike about Ketch?** There isn't much to dislike, as it's a deep toolset with many moving pieces to understand, but that's where the level of implementation and onboarding support becomes crucial. **What problems is Ketch solving and how is that benefiting you?** Ketch provides an easy-to-implement solution for managing privacy and consent settings, letting us adapt effortlessly to changing laws. The intuitive interface and automatic updates are invaluable for maintaining compliance. **Official Response from Stephane Le Mentec:** > Thanks for the review, Scott! We’re thrilled to hear that Ketch has been easy to use and that the onboarding and interfaces worked well for your team. We especially appreciate the shoutout to Josh . We’ll be sure to pass it along. And you’re absolutely right: privacy is complex, so pairing a deep toolset with strong implementation support is key. Thanks for trusting Ketch to help you stay compliant! ### 26. Customizable Compliance Solution That's Easy to Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Heather P. | Digital Marketing Strategist **Reviewed Date:** February 02, 2026 **What do you like best about Ketch?** I like that Ketch is customizable and easy to set up. They walked me through everything, making the process pretty simple and quick. I also appreciate being able to incorporate our branding so everything flows on our website. They're always responsive when I have questions or need assistance with anything. **What do you dislike about Ketch?** I am struggling to get our privacy settings linked in our quick links menu in the footer instead of at the bottom of the page, but the team over at Ketch is helping me do that, so I'm sure we'll have it resolved pretty soon. **What problems is Ketch solving and how is that benefiting you?** Ketch ensures we're fully globally compliant with privacy rights/laws, preventing legal issues and respecting our website users' privacy. **Official Response from Stephane Le Mentec:** > Thanks for the feedback, Heather! We’re glad setup felt quick and straightforward, and that customization and branding helped everything fit seamlessly into your site. We also appreciate you calling out the footer link challenge; and we’re happy the team is helping get that sorted. Thanks for trusting Ketch to support your global compliance needs. ### 27. Robust yet easy-to-use CMP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** I really like the cookie/tracker mapping and the capture list. I check in on it from time to time to see which new vendors are dropping trackers. **What do you dislike about Ketch?** This is a bit of a cop-out, but nothing really comes to mind. Like I said, I’m not involved in the day-to-day, so I don’t have an opinion one way or the other. **What problems is Ketch solving and how is that benefiting you?** It helps keep us aligned with privacy epextations of our consumers. **Official Response from Stephane Le Mentec:** > Thank you for the kind words! We're glad the cookie and tracker mapping gives you that visibility into your vendor landscape. That's exactly the kind of control we want to put in your hands. Keeping you aligned with your consumers' privacy expectations is what it's all about. Thanks for being a Ketch customer! ### 28. Easy to Implement, Backed by an Incredible Privacy-Savvy Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Ketch?** Ketch stands out for its ease of implementation, supported by an incredible team that truly understands the complexities of privacy regulations. **What do you dislike about Ketch?** I don't like that you can't customize the font for themes directly in the editor. That's literally the only negative I can come up with. **What problems is Ketch solving and how is that benefiting you?** Ketch takes the complexity out of evolving privacy laws, helping us reduce liability and feel confident in how we handle compliance. **Official Response from Stephane Le Mentec:** > Thank you for the review! Reducing liability and building confidence around compliance is exactly what we're here for. On font customization: noted, and already in the ear of our product team. We appreciate you trusting Ketch as the regulatory landscape keeps shifting! ### 29. Extremely Easy Setup with Always-Available Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Ketch?** It was extremely easy to set up, and the support was always available if we had questions. **What do you dislike about Ketch?** I can't think of anything. They do a great job making a complex initiative very easy to implement and maintain. **What problems is Ketch solving and how is that benefiting you?** Ketch solves the challenge of managing privacy consent and user data preferences across complex digital ecosystems. It ensures we can properly collect, track, and enforce consent signals across our websites and connected systems as privacy regulations continue to evolve. The benefits to us are reduced compliance risk, stronger governance and auditability, and a scalable foundation that enables us to operate confidently in a regulated industry while supporting future digital growth and personalization. **Official Response from Stephane Le Mentec:** > Thanks for the kind words! We’re glad setup was easy and that our team was always there when questions came up. It’s great to hear Ketch is helping you manage consent across a complex ecosystem while reducing risk and supporting scalable growth. We appreciate you trusting us as a partner! ### 30. Excellent Platform and Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** Convenient and fast setup with attentive and amicable support. Thorough documentation and surprisingly effective AI assistant therein. Integrations are comprehensive and easy to maintain. Intuitive backend with strong flexibility in customizing the CMP logic and experiences. Could not have asked for better collaboration and post-purchase assistance! **What do you dislike about Ketch?** None that I've encountered yet. Overall a positive experience. **What problems is Ketch solving and how is that benefiting you?** Cookie consent management to address regulatory risk. **Official Response from Stephane Le Mentec:** > Thank you, this made our day! Fast setup, intuitive configuration, and a team that actually shows up post-sale: that's exactly what we aim for. Really glad the integrations and CMP customization are working well for you. We'll keep delivering. ### 31. Outstanding Support and Personalized Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | Sr. Director IT, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Ketch?** The personalized implementation really stood out to me, and the support provided was excellent throughout the process. Having a dedicated Slack channel made communication easy and efficient. I was also impressed by the quality of the reporting features. Mike, in particular, was phenomenal and made a significant positive impact on my experience. **What do you dislike about Ketch?** This might not be an issue unique to Ketch, but I've noticed some problems when it comes to blocking certain elements on Shopify stores. **What problems is Ketch solving and how is that benefiting you?** This software helps ensure that we remain legally compliant while also safeguarding our customers' privacy. **Official Response from Stephane Le Mentec:** > Thanks for the review, Andy! We’re thrilled to hear the personalized onboarding and dedicated support (shoutout to our rockstar, Mike!) made such a positive impact. Appreciate the note on Shopify blocking; we’ll look into it. Thanks for trusting Ketch to support your compliance and privacy goals! ### 32. I've had an amazing experience with Ketch **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhant S. | Software Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Ketch?** The people. Right from the initial calls where we discussed our requirements with Harrison and Johne, all the way up until the implementation and Go-Live stage where Anupam helped us with his insights and experience, it has been a brilliant experience. It's become very obvious to me that Ketch really cares about its customers. **What do you dislike about Ketch?** In all honesty, nothing. The ease of implementation combined with the features offered and the prompt customer service is a very likeable combination **What problems is Ketch solving and how is that benefiting you?** Ketch currently helps my firm with cookie tracking and consent management platforms. We'd researched extensively about the vendors who provided these services and the result was Ketch was head and shoulders above the rest. The platform is extremely user friendly with a stylish interface. The product is equipped to adhere to all privacy compliance regulations and polices across the world. Above all, We were able to have everything implemented within a day, that's how effective and easy to use Ketch is. **Official Response from Stephane Le Mentec:** > Thanks so much for review, Siddhant! We’re thrilled to hear your experience was smooth and that the team made an impact. It means a lot to know Ketch stood out and delivered on ease, speed, and support! ### 33. The platform is easy to use, and the team is always available to help! **Rating:** 4.5/5.0 stars **Reviewed by:** Drake Y. | Digital Design Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Ketch?** Working with Ketch has been very smooth. They provide support at every step, allowing us to rely on them completely to finish the platform setup. Mike Carey, our primary contact at Ketch, is knowledgeable and responsive throughout the setup process. His team is also very helpful, assisting us with everything from setting up the platform and Google Tag Manager to launching the platform. The platform's UX/UI is overall straightforward to use. I haven't encountered any major difficulties, and if I do have questions, Mike and his team provide immediate support. **What do you dislike about Ketch?** We encountered a minor issue with the final cookie list during the platform scan; however, they usually respond quickly to help us resolve the issue. **What problems is Ketch solving and how is that benefiting you?** Ketch offers a user-friendly platform along with a knowledgeable team to assist us in efficiently setting up the Consent Management Platform. The setup involves several complex elements, such as cookie scanning and definitions, as well as Google Tag Manager configuration. We can depend on their platform and team for support throughout this process. **Official Response from Stephane Le Mentec:** > Thanks for the kind words, Drake! We’re glad the platform has been easy to use and that Mike and the team were there every step of the way. Appreciate you calling out our great support team, it means a lot! ### 34. One of the simplest privacy consent software to install. **Rating:** 5.0/5.0 stars **Reviewed by:** Tomás A. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Ketch?** It was super easy to install, it didn't cause any issues to our existing production web app in contrast to previous vendors. It has a friendly UI and excellent documentation. They even provide no-code migrations from other vendors, without the need to disrupt existing customers with privacy choices already configured Their support is agile, fast an excellent. Customer experience assigned contact is super helpful. They have ton of integrations with other known partners, like Shopify which we also have some satellite brands, so that's tremendously helpful. **What do you dislike about Ketch?** Almost nothing. I would just enhance their documentation that is more oriented to new installations. **What problems is Ketch solving and how is that benefiting you?** Ketch helps us honoring privacy consent selected by customers in the US with ease, in contrast with other vendors that even though they achieve the same, their UI is complex and difficult to understand or had disrupted our site with features like autoblocking scripts that drops cookies, that at some point even broke our checkout flow!! It also help us with consent management in several satellite brands we have in shopify. **Official Response from Stephane Le Mentec:** > Thanks so much for the review, Tomás! We're glad Ketch was easy to install and that the no-code migration and integrations have been helpful. Appreciate the note on documentation—we're on it! ### 35. Intuitive Interface, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. **Reviewed Date:** January 23, 2026 **What do you like best about Ketch?** I enjoy Ketch's intuitive interface that makes it easy to customize. Ketch implemented the banner pop-up for us and guided us along each step, which was helpful. The initial setup was relatively easy. **What do you dislike about Ketch?** All the menu parts that are locked until you pay more are annoying as I always click on them not knowing (maybe indicate they are locked behind paywall more clearly) **What problems is Ketch solving and how is that benefiting you?** Ketch provided a pop-up banner solution to alert users about cookies and guided us through the setup. I enjoy its intuitive interface for easy customization. **Official Response from Stephane Le Mentec:** > Thanks for the review, Tyler! We’re glad to hear the interface and guided setup made getting your cookie banner live easy and customizable. We also really appreciate the candid feedback on locked menu items. That’s helpful input, and we agree clearer indicators would make the experience smoother. Thanks again for sharing your experience and for partnering with Ketch. ### 36. Great Onboarding Support and an Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Ketch?** Great service and support with onboarding. UI is intuitive **What do you dislike about Ketch?** The styling options could be a little more robust **What problems is Ketch solving and how is that benefiting you?** Keeping our business compliant and up to date on current requirements **Official Response from Stephane Le Mentec:** > Thank you for the kind words on onboarding and the UI, that's exactly what we aim for. Noted on styling options; that feedback helps us prioritize what to build next. Glad Ketch is keeping you compliant and current. We appreciate you taking the time to share this! ### 37. Easy Implementation and Great Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Ketch?** It's very easy to implement. The code element was minimal; most of the work was configurable and editable in the Ketch tool. The team was really easy to work with and very responsive! This was really helpful due to the tight timelines we were working with. **What do you dislike about Ketch?** Some elements are still hidden in code. For example the "hideclosebutton" feature is in the code and requires someone from the team to make the change and deploy it for you. **What problems is Ketch solving and how is that benefiting you?** We needed to manage our consents in one place. Until recently, we were using a custom way to manage consents and were notified by Google to use one of their approved partners if we wanted to continue to use Ads. **Official Response from Stephane Le Mentec:** > Thanks so much for the review! We’re glad implementation was quick and that our team could support you on a tight timeline. Appreciate the note on code-based features, we’re always working to make configuration even easier. Thanks for choosing Ketch! ### 38. Streamlined and Flexible Consent Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh L. | Engineering Manager - Digital Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Ketch?** Ketch is a very flexible and easy-to-use platform for managing cookie consent across our website. The automatic cookie scanning and categorization saves a lot of time and makes it simple to keep everything accurate and up to date. One of the things I really appreciated was how easy it was to configure consent rules for different jurisdictions. The platform lets you customize the banner experience based on location, and the customization options for the banner itself—colors, layout, language, and messaging—make it easy to match your brand and provide a smooth user experience. The real-time updates are another great feature. We can make changes to the banner or settings without needing to touch the code or redeploy anything. The support team at Ketch was fantastic during implementation. They were quick to respond, super helpful, and made sure we were set up for success from the start. **What do you dislike about Ketch?** The documentation can be a little hard to follow, especially when trying to do more advanced configurations or integrate with single-page apps. **What problems is Ketch solving and how is that benefiting you?** Ketch is helping us stay compliant with privacy laws like CCPA by making cookie consent management much easier and more reliable. **Official Response from Stephane Le Mentec:** > Ganesh, thanks so much for the detailed review! We're thrilled to hear Ketch is making consent management easier and more flexible for your team. We appreciate the feedback on documentation and are working to make it even clearer. Grateful to support your compliance journey! ### 39. Effective Cookie Management but Challenging Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Oleksiy M. | Marketing Manager, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Ketch?** I like that Ketch does the job, and when you actually switch the toggle, it works. Also, the onboarding agent was cool. **What do you dislike about Ketch?** Overall, the implementation is not that simple, with many steps where a lot of things can go wrong. It is pretty hard, especially if you have a big site with many things. The initial setup was not very easy. **What problems is Ketch solving and how is that benefiting you?** Ketch helps me allow and reject cookies effectively, and the toggle feature really works as expected. **Official Response from Stephane Le Mentec:** > Thanks for the review, Oleksiy! We’re glad to have you as part of our Ketch community. We also appreciate the candid feedback on implementation. Thanks again for sharing your experience and for using Ketch! ### 40. Great Value, Easy Setup, and a Strong Customer Success Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Ketch?** Cost as it relates the value add. Easy setup. Great Customer Success and Sales team. **What do you dislike about Ketch?** I’d like to see more intuitive features built in (e.g., direct messaging with internal vendors, Zendesk integration to pull in DSRs, and broader integrations overall), along with AI support to further automate the process. **What problems is Ketch solving and how is that benefiting you?** None that I’m aware of at the moment. **Official Response from Stephane Le Mentec:** > Thank you for the review! We're glad the setup experience and the value Ketch delivers have been clear, and we'll pass along the kind words to the customer success and sales teams. Your product suggestions are well taken. Feedback like this shapes where we focus. More to come! ### 41. Outstanding CMP Platform with Exceptional Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tiberiu S. | Director, Cyber Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Ketch?** We've had an outstanding experience with Ketch as our CMP. From day one, the platform has delivered exactly what we needed, powerful, flexible tools to manage our privacy preferences across our digital properties with ease. Its intuitive interface, robust integration capabilities, and comprehensive compliance features have made it a core part of our privacy program. What truly sets Ketch apart, though, is their exceptional service and support. The implementation process was smooth and well guided, with the Ketch team (shout out to Mike!) providing expert insights, quick turnaround times, and genuine partnership every step of the way. Post-implementation, their support has remained top-notch—responsive, knowledgeable, and always willing to go the extra mile to help us succeed. Ketch doesn’t just provide a tool, they deliver a full solution backed by a team that genuinely cares about their customers. We highly recommend Ketch to any organization looking for a scalable, reliable, and well-supported CMP platform. **What do you dislike about Ketch?** There’s honestly nothing we dislike about Ketch. The platform has consistently met or exceeded our expectations, and the support we’ve received, from implementation through ongoing use, has been nothing but exceptional. It’s rare to find a solution that delivers both great technology and a truly customer-first experience, but Ketch does exactly that. **What problems is Ketch solving and how is that benefiting you?** Ketch is solving several critical challenges for us across the data privacy landscape. As our Consent Management Platform (CMP), it ensures we maintain compliance with global privacy regulations by managing cookie tracking and user consent with precision and flexibility. It’s made it easy to align our web properties with evolving standards, while also respecting user preferences in a transparent and user-friendly way. Beyond consent, Ketch has significantly improved our data privacy management processes. Their platform streamlines Data Subject Access Requests (DSARs), making it simple to respond to users quickly and accurately. The built-in Privacy Impact Assessment (PIA) capabilities help us proactively assess risks when launching new products or processes, which supports our privacy-by-design approach. One of the most valuable features has been Sensitive Data Discovery—giving us visibility into where sensitive information exists across our systems so we can better protect and govern it. Overall, Ketch brings together everything we need to operationalize privacy effectively, reduce compliance risk, and build trust with our users. **Official Response from Stephane Le Mentec:** > Tiberiu, thanks so much for the incredible review! We’re thrilled that Ketch has become such a valuable part of your privacy program, and it’s great to hear that the platform and our team, especially Mike, have delivered both the technology and support you needed. We’re proud to be your partner in operationalizing privacy and building trust! ### 42. Ketch made this process seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Julie C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Ketch?** From the jump of trying to determine fit and pricing, Ketch was easy to connect with and understand. And they were less than half the price of the first option we looked at. I felt like they were on our side as partners, helping us navigate the best choice for compliance software. Mike was especially helpful and available to jump on a call and configure our set up with myself and our developers. I can't recommend them enough. **What do you dislike about Ketch?** There is nothing that I have disliked about Ketch so far. This process has been one of the best software implementations I've ever had. **What problems is Ketch solving and how is that benefiting you?** We need Ketch to ensure compliance with state laws surrounding cookies. **Official Response from Stephane Le Mentec:** > Thanks so much for the review, Julie! We're thrilled to hear the process was smooth and that Mike was a helpful partner throughout. It’s great to know Ketch is helping you stay compliant, we appreciate the recommendation! ### 43. Amazing Support Team and a Tool That Actually Works **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Ketch?** The Ketch team was amazing to work with! From Ricky in sales, to Mike helping with our implementation, we were supported every step of the way. And best of all...the tool actually works! **What do you dislike about Ketch?** We haven't run into any issues with Ketch. We had a problem with our Google Tag Manager disconnecting, but that issue seems to have resolved. **What problems is Ketch solving and how is that benefiting you?** Ketch brought us into compliance with consent management and global privacy control. **Official Response from Stephane Le Mentec:** > Thanks for the kind words, Amber! We’re thrilled to hear Ricky, Mike, and the rest of the team made the experience smooth from sales through implementation. Glad to hear we resolved your GTM issue as well. Really appreciate you sharing your experience! ### 44. Automation Platform with Room for Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine C. | Privacy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Ketch?** Ketch is a great automation tool that streamlined out data subject rights and web consents. It offers integration capabilities to automate rights and allows you to configure rights workflows easily. Their support team is very responsive and helpful, and their product team is open to product feedback. The documentation is also great and easy to follow. **What do you dislike about Ketch?** The interface is not always intuitive at times to new users. Their integrations for rights lack customizability. They do not allow you kick off scans adhoc. **What problems is Ketch solving and how is that benefiting you?** Ketch helps us operationalize DSARs and consent compliance at a larger scale compared to our previous platform. It automates intake, validation, routing, and semi-automated fulfillment across systems -- saving us manual headache and reduces human error. This has helps us improve our SLA adherence and cut down time for manual tasks. **Official Response from Stephane Le Mentec:** > Thanks so much for the review, Jasmine! We're glad Ketch is helping streamline your DSAR and consent operations at scale, and that our support and documentation have been valuable. We appreciate the feedback on the interface and integration flexibility—those are areas we’re actively improving. Thanks for partnering with us! ### 45. Solved the problem we intended to solve and made an all around better customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Director of DTC, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Ketch?** Ketch has been instrumental in helping us simplify and communicate the complexities of our privacy policy to customers. Their platform empowered us to elevate our privacy experience, giving customers clear, hands-on control over their data. While compliance can be a challenging and often unglamorous topic, Ketch made the process straightforward and approachable. Implementation was seamless, thanks in large part to Mike, who guided us every step of the way with clarity, responsiveness, and deep expertise. The Ketch team are true thought leaders who keep us informed and ahead of evolving privacy regulations. **What do you dislike about Ketch?** The hardest thing was finding them! Once that connection was made, it was easy to see how it would work and how it would address several business challenges that we had. **What problems is Ketch solving and how is that benefiting you?** Ketch allowed us to put the power of consent into the hands of our customers. It has led to fewer privacy requests and let us operate in a space that is above and beyond what the law requires. Having the team as a resource enables us to feel more confident about how we are approaching privacy and consent broadly. **Official Response from Stephane Le Mentec:** > Jennifer, thanks so much for the thoughtful and generous review! We’re thrilled that Ketch has helped elevate your privacy experience and put meaningful control in your customers’ hands. Huge kudos to Mike and the team for guiding the way, we’re proud to be your partner in proactive, customer-first privacy! ### 46. Highly Effective Support with a Simple, Straightforward Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mostofa A. | IT System Quality, Sr. Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Ketch?** Provide the support very effectively. Support resources are knowledgeable. **What do you dislike about Ketch?** So far, nothing negative found about Ketch. **What problems is Ketch solving and how is that benefiting you?** Ketch helped us to implement Cookie preferences. **Official Response from Stephane Le Mentec:** > Thank you for the review, Mostofa! We're thrilled to hear our support team made a positive impression. We're glad to be part of your privacy journey and look forward to continuing to support you! ### 47. Great tool for CMP! **Rating:** 4.0/5.0 stars **Reviewed by:** Pavithra S I. | Privacy Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Ketch?** It was very easy to get started with and seamlessly integrated with our existing production environment. It has a user friendly UI and extensive documentation. We would have liked for the documentation to be more easier to navigate though. Their support is great, agile and fast. Mike, our assigned contact point was helpful and quick to respond to any questions we had during the implementation. **What do you dislike about Ketch?** We did have a few concerns on how the actual cookie scan worked and had a few hiccups but nothing that the team couldn't handle and work with us on. **What problems is Ketch solving and how is that benefiting you?** It is making implementing a consent banner and acting on our website consents easy. **Official Response from Stephane Le Mentec:** > Thanks for the review! We’re glad Ketch integrated smoothly and that Mike and the team were there to support you throughout. Appreciate the feedback on documentation and cookie scans, we’re always working to improve! ### 48. Smooth Onboarding and Clear Implementation Every Step of the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Ketch?** The onboarding process was quite smooth, and the implementation steps were clear and very helpful throughout. **What do you dislike about Ketch?** Nothing to add. Consent can be a confusing space, but that isn’t Ketch’s fault. **What problems is Ketch solving and how is that benefiting you?** It lets us capture consent across all of our web presences, and it helps keep us covered from a legal standpoint when it comes to managing consent. **Official Response from Stephane Le Mentec:** > Thank you for the kind words! We're glad the onboarding and implementation experience was smooth and clear. It's great to hear Ketch is keeping you covered across all your digital footprint. We appreciate you trusting us to navigate the consent space! ### 49. Straightforward implementation of a modern consent management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Ketch?** Simple to understand and implement, and completely customizable look and feel wise. We chose the guided support which was there each step of the process to answer any questions I had. **What do you dislike about Ketch?** The only issue I had was with our logo in the consent dialogue which seems like it gets compressed to a point where it's almost a little blurry. **What problems is Ketch solving and how is that benefiting you?** Ketch is handling our consent traffic, allowing us to leverage various digital marketing platforms while staying compliant with relevant laws worldwide. **Official Response from Stephane Le Mentec:** > Thanks so much for the review! We’re glad setup was simple and that the customization options met your needs. Appreciate the note about logo display, we’ll take that back to the team. Thanks for trusting Ketch with consent management! ### 50. Smooth and Supportive Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | VP, Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Ketch?** The platform itself is easy to navigate, and Mike Carey's help through the onboarding process was exactly what we needed as our team migrated CMPs. He held weekly check in meetings with our team, making sure we stayed on track and addressed every part of our privacy setup. He walked us through each step that we required for our company requirements and ensured that nothing slipped through the cracks. By the time we wrapped up onboarding, we had full confidence in our setup and knew we were covering all our compliance needs. **What do you dislike about Ketch?** No downsides to date, as of about 2 months in to our partnership with Ketch. **What problems is Ketch solving and how is that benefiting you?** Ketch is helping us manage data privacy and compliance across multiple countries and regulations, across our web traffic and ultimately our app traffic. **Official Response from Stephane Le Mentec:** > William, thanks so much for the great review! We’re glad the onboarding process, with Mike’s guidance, gave you full confidence in your setup. It’s great to hear Ketch is helping you manage compliance across regions and platforms. We’re excited to keep supporting your team! ## Ketch Discussions - [What makes Ketch an enterprise-grade privacy platform?](https://www.g2.com/discussions/what-makes-ketch-an-enterprise-grade-privacy-platform) - 1 comment, 2 upvotes - [What is the best platform for managing GDPR compliance assessments?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-gdpr-compliance-assessments) - 1 comment, 1 upvote - [What if we need scale without replacing our existing tech stack?](https://www.g2.com/discussions/what-if-we-need-scale-without-replacing-our-existing-tech-stack) - 1 comment, 1 upvote - [What criteria indicate an enterprise-ready privacy platform?](https://www.g2.com/discussions/what-criteria-indicate-an-enterprise-ready-privacy-platform) - 1 comment, 1 upvote - [Which privacy platforms provide automated consent management and data mapping across global jurisdictions?](https://www.g2.com/discussions/which-privacy-platforms-provide-automated-consent-management-and-data-mapping-across-global-jurisdictions) - 1 comment, 1 upvote - [View Ketch pricing details and edition comparison](https://www.g2.com/products/ketch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+23%3A52%3A38+-0500&secure%5Bsession_id%5D=ff55890f-d6c6-4b50-9b60-fffa04f3366d&secure%5Btoken%5D=76a46534c57588cfd92e7fc2cc2b53894b330bb9a8757c9c708e6e37123c5b14&format=llm_user) ## Ketch Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Audience Manager](https://www.g2.com/products/adobe-audience-manager/reviews) - [Adobe Campaign](https://www.g2.com/products/adobe-campaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Adobe Marketo Measure (formerly Bizible)](https://www.g2.com/products/adobe-marketo-measure-formerly-bizible/reviews) - 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Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting **Detection and Scanning - Website Privacy Auditing Tools** - Execution Order Analysis - Global Multi‑Framework Support - Scheduled Monitoring and Alerting - Automated Tracker **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting and Evidence - Website Privacy Auditing Tools** - Detailed Evidence and Traceability - Report Generation and Export **Configuration and Remediation - Website Privacy Auditing Tools** - Custom Rule and Policy Definition - Third‑Party and Vendor Risk Assessment Support **Integrations and Usability - Website Privacy Auditing Tools** - AI Integrations - Ease of Use - Integration with Consent Management Platforms ## Top Ketch Alternatives - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (170 reviews) - [TrustArc](https://www.g2.com/products/trustarc/reviews) - 4.2/5.0 (311 reviews)