What I like most about Bookee is how easy and user-friendly the interface is on the studio management side of the platform (the back end) as well as how easy it is to use on the customer side (the front end). There are a couple of other great things about Bookee that I'm really happy about: problems are few and far between, and the service and tech team's response time - and in turn, resolution time - is really quick when there is an issue. Another really good thing is that the integration with other applications, such as Zoom and Mailchimp, is seamless. Review collected by and hosted on G2.com.
A downside that comes to mind is that people are creatures of habit. Many people are accustomed to going onto a studio's schedule, selecting the class they want to take, then creating their new account, buying their first single class or class pack, and then being booked into the class. Having to buy their class credit first and then book the class they want to take is counter to their habit. For a few people, this difference stumps them and they find themselves not booked for the class they want to take. The Bookee way of "buy first, then book" is totally logical but it can be frustrating to have to explain this to people if and when they ignore the instructions. But, once they get it, they get it.
A couple of other downsides: the gift card process could be more straightforward and smoother, and the timing for resuming memberships and corresponding monthly payments could be more precise and intuitive. Review collected by and hosted on G2.com.
25 out of 26 Total Reviews for Kenko (formerly Bookee)
Overall Review Sentiment for Kenko (formerly Bookee)
Log in to view review sentiment.
My onboarding handeler.
I have never written a review about a person at any company before, but after my onboarding experience with Jay, I felt compelled to do so. The level of service and professionalism he provided was beyond exceptional, and I couldn’t let it go unrecognized.
From the very beginning, Jay made what could have been an overwhelming process feel effortless. His patience, understanding, and attention to detail were truly remarkable. He explained every aspect of the onboarding process with such clarity and thoroughness that I never once felt lost or confused. It was evident that he genuinely cared about making sure I had the best experience possible.
What stood out most was his ability to make me feel valued, not just as a customer, but as a person. He took the time to answer all my questions, ensured I felt comfortable at every step, and went above and beyond to make the entire process seamless. I’ve dealt with many customer service experiences in the past, but none have come close to the level of professionalism and care that Jay provided.
I sincerely appreciate the time and effort he put into making this such a positive experience. If this is the standard at Kenko, I know I’m in the best hands possible. Please extend my deepest gratitude to Jay—I couldn’t have asked for better service! Review collected by and hosted on G2.com.
I have absolutely nothing bad to say about Kenko. Review collected by and hosted on G2.com.
From the website, everything looks great Review collected by and hosted on G2.com.
They use deceptive business practices! We were with them less than a month before we realized they werent what was advertised. The software is glitchy, they state one thing on the terms and conditions, but dont sticj to them, they just erase the verbiage and replace it. Mind Body, or Teamsnap are better options. The features are overwhwelming, and they push marketing features that will turn away clientele. Review collected by and hosted on G2.com.
Easy to understand and exceptional customer support Review collected by and hosted on G2.com.
The UI takes time to load very frequently even you have a 200Mbps+ connection. Also, sometimes it creates multiple entries of a member which makes hard for us while keeping track of things. Review collected by and hosted on G2.com.
Customer service is generally pretty responsive. Fairly easy to use and set up once you know how to. Probably more ideal for smaller and simpler businesses. Review collected by and hosted on G2.com.
Lots of bugs. We are constantly having to record and report bugs that have caused many disruptions in our workflows. Also, the system is just not super advanced, for example for more complex notification systems, monthly calendar views, customizable service options, etc. Review collected by and hosted on G2.com.
The Client Facing App is sleek and easy, a complete upgrade from our last software. Some other highlights for our company are the ability to send the entire class a text or email update with the click of a button, and the simple zoom integration for virtual classes. Review collected by and hosted on G2.com.
Although we have found a few downsides, the company is very communicative and working hard to keep the software growing and troubleshoot with their clients. None of the hiccups we encountered were a reason to leave the software. The only thing we have left on our list is that instructors can not check products (t-shirts, ect) out within the staff app. Review collected by and hosted on G2.com.
Bookee is easy to use and is very user-friendly. It is easy to see how many people are booked into our classes, and is easy to add more/remove classes. Review collected by and hosted on G2.com.
Some features of bookee are not as easy to control. First, we are unable to find a way to notify clients when they come off the waitlist for a class, meaning that they are sometimes charged a missed class cost. Also, even though we have removed practitioners from the system and change the teachers of a class, they still remain as the practitioner no matter how many times we aim to change it. It is also annoying that we are unable to access bookee from browsers on our phones. Review collected by and hosted on G2.com.
I appreciate the categories I can book through Bookee (in my business' case, series, classes, etc.) and that I can go months ahead of time at any of the studios we teach at. Review collected by and hosted on G2.com.
Without fault to the company, Bookee isn't commonly used by others, so asking them to download an additional app can be tough. Occasionally the app will crash on me as well, which can be frustrating. Review collected by and hosted on G2.com.
I talked to all the other guys to compare. Bookee creators made the app for ME, or at least it feels like they are just there for me and what I need. Review collected by and hosted on G2.com.
There have been a few calendar issues I needed to figure out but they always helped me. I have no complaints. Review collected by and hosted on G2.com.
The straightforward, intuitive backend (CRM) made our complex business model easy to implement with little explanation. Any issues or questions we had were quickly addressed by their knowledgeable, proactive support staff. Review collected by and hosted on G2.com.
The frontend UX could use some updating to make it more in line with the design quality of the CRM, and more customization options for the design of the calendar would make this product a 10/10. That said, they are constantly adding new updates and features. Looking forward to using this product for years to come! Review collected by and hosted on G2.com.
Easy to navigate class offerings, switch between studios, and sign up; from the instructor's end, it's also easy to check students in and see whether they have any flags that need extra attention Review collected by and hosted on G2.com.
I've had many experiences where the app mysteriously crashes or takes a long time to load before ultimately crashing. It's also sometimes challenging to get the instructor/class filters to apply after tapping the button. Review collected by and hosted on G2.com.
