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Kenko (formerly Bookee) Reviews & Product Details

Kenko (formerly Bookee) Overview

What is Kenko (formerly Bookee)?

Kenko is a comprehensive fitness studio automation platform designed for modern fitness studios. Whether you run a Yoga, Pilates, Pole, Lagree, CrossFit, or any other boutique fitness studio, Kenko has you covered. With its innovative drag-and-drop, multi-channel marketing automation, you can build your business as easily as stacking Lego blocks. Plus, Kenko’s exclusive integration with Reserve with Google keeps your classes fully booked without any marketing costs. Kenko simplifies operations to deliver a world-class experience for both clients and staff, even when you're away. Worried about switching platforms? Our dedicated product coaches ensure a seamless overnight data migration.

Kenko (formerly Bookee) Details
Product Website
Languages Supported
English
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Product Description

Build and automate your studio business like a lego set. With 30+ integrated tools, Marketing automation, 7 products, and an AI-powered studio stack, your fitness studio delivers a world-class client experience with Bookee, even when you’re away.

How do you position yourself against your competitors?

If you want to build and automate your Studio's marketing like a lego set, Kenko is the modern studio management software for you.

With 30+ integrated tools, 7 products, and an AI-powered studio stack, your studio can deliver a world-class client experience. It’s so seamless that your studio runs smoothly even when you’re on a three-week vacation in Hawaii.


Seller Details
Company Website
Year Founded
2020
HQ Location
Mountain View, US
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Description

Spotbee Inc is a technology company specializing in providing innovative solutions for booking and scheduling through its platform, Bookee.ai. The company focuses on enhancing user experience by leveraging artificial intelligence to streamline appointment management and optimize scheduling processes for businesses and individuals. Their website, https://www.bookee.ai/, offers access to their services and tools designed to improve efficiency in booking operations.


Nihal H.
NH
Overview Provided by:

Recent Kenko (formerly Bookee) Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding Onboarding Experience! A First for Me!"
My onboarding handeler. I have never written a review about a person at any company before, but after my onboarding experience with Jay, I felt...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Kenko/Bookee uses deceptive business practices"
From the website, everything looks great
Kunal P.
KP
Kunal P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Magical but with a pinch of darkness"
Easy to understand and exceptional customer support
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Kenko (formerly Bookee) Media

Kenko (formerly Bookee) Demo - Build a $1 million fitness studio with Kenko
Kenko offers marketing automation, scheduling, booking management, CRM, and staff management in one platform, with free data migration and dedicated support to grow your fitness studio.
Kenko (formerly Bookee) Demo - Branded Apps and Website
Create a website that reflects your studio’s spirit or seamlessly integrate your existing site with Kenko, complete with branded client apps for a smooth client experience.
Kenko (formerly Bookee) Demo - The only studio management software with Reserve with Google integration.
Get bookings directly from Google local searches like "Yoga studios near me", "Pilates classes near me", etc.
Kenko (formerly Bookee) Demo - Powerful Reports, analytics and insights into your studios performance
With Kenko you can monitor your studio’s performance, evaluate your marketing campaigns, and track bookings from Reserve with Google.
Kenko (formerly Bookee) Demo -  Powerful marketing automations to nurture engage clients on autopilot
Access a library of tried and tested marketing automation templates or build one yourself to attract leads and nurture lasting client relationships.
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Testimonials from Real Studio Owners: Why They Choose Bookee
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Testimonials from Real Studio Owners: Why They Choose Bookee
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26 Kenko (formerly Bookee) Reviews

4.1 out of 5
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26 Kenko (formerly Bookee) Reviews
4.1 out of 5
26 Kenko (formerly Bookee) Reviews
4.1 out of 5

Kenko (formerly Bookee) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Kenko (formerly Bookee)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

My onboarding handeler.

I have never written a review about a person at any company before, but after my onboarding experience with Jay, I felt compelled to do so. The level of service and professionalism he provided was beyond exceptional, and I couldn’t let it go unrecognized.

From the very beginning, Jay made what could have been an overwhelming process feel effortless. His patience, understanding, and attention to detail were truly remarkable. He explained every aspect of the onboarding process with such clarity and thoroughness that I never once felt lost or confused. It was evident that he genuinely cared about making sure I had the best experience possible.

What stood out most was his ability to make me feel valued, not just as a customer, but as a person. He took the time to answer all my questions, ensured I felt comfortable at every step, and went above and beyond to make the entire process seamless. I’ve dealt with many customer service experiences in the past, but none have come close to the level of professionalism and care that Jay provided.

I sincerely appreciate the time and effort he put into making this such a positive experience. If this is the standard at Kenko, I know I’m in the best hands possible. Please extend my deepest gratitude to Jay—I couldn’t have asked for better service! Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

I have absolutely nothing bad to say about Kenko. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Kenko has completely changed the game for me! Running a Pilates studio comes with so many moving parts—scheduling, client bookings, payments, keeping track of memberships—you name it. Before Kenko, it felt like I was constantly putting out fires, but now? Everything just flows!

The best part? My clients love it. They can easily book classes, manage their memberships, and get reminders, which means fewer no-shows and way less back-and-forth. It makes their experience smoother and more enjoyable, and that makes me happy!

But honestly, what I appreciate the most is how much time it saves me. Instead of drowning in admin work, I can focus on what I actually love, teaching, connecting with my clients, and growing my business. Plus, the reports and insights help me make smarter decisions without the guesswork.

I didn’t realize how much I needed something like Kenko until I started using it, and now I can’t imagine running my studio without it. It’s been an absolute lifesaver! Review collected by and hosted on G2.com.

Verified User in Sports
AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

From the website, everything looks great Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

They use deceptive business practices! We were with them less than a month before we realized they werent what was advertised. The software is glitchy, they state one thing on the terms and conditions, but dont sticj to them, they just erase the verbiage and replace it. Mind Body, or Teamsnap are better options. The features are overwhwelming, and they push marketing features that will turn away clientele. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

They didnt solve any problems. We realized the platform wasnt for us, didnt trust the payment platform, and tried to get out. We were charged 3k fo the year. Review collected by and hosted on G2.com.

Kunal P.
KP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

Easy to understand and exceptional customer support Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

The UI takes time to load very frequently even you have a 200Mbps+ connection. Also, sometimes it creates multiple entries of a member which makes hard for us while keeping track of things. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Helps to schedule classes seamlessly. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

Customer service is generally pretty responsive. Fairly easy to use and set up once you know how to. Probably more ideal for smaller and simpler businesses. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Lots of bugs. We are constantly having to record and report bugs that have caused many disruptions in our workflows. Also, the system is just not super advanced, for example for more complex notification systems, monthly calendar views, customizable service options, etc. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Class and schedule management Review collected by and hosted on G2.com.

AA
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Kenko (formerly Bookee)?

The Client Facing App is sleek and easy, a complete upgrade from our last software. Some other highlights for our company are the ability to send the entire class a text or email update with the click of a button, and the simple zoom integration for virtual classes. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Although we have found a few downsides, the company is very communicative and working hard to keep the software growing and troubleshoot with their clients. None of the hiccups we encountered were a reason to leave the software. The only thing we have left on our list is that instructors can not check products (t-shirts, ect) out within the staff app. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Bookee is online all the time to help clients with troubleshooting and suggested edits for new versions of their software. I have been with them for 6 months and already experienced 2 or 3 big rollouts that made the software a standout choice for fitness businesses. Review collected by and hosted on G2.com.

CS
Practice Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kenko (formerly Bookee)?

Bookee is easy to use and is very user-friendly. It is easy to see how many people are booked into our classes, and is easy to add more/remove classes. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Some features of bookee are not as easy to control. First, we are unable to find a way to notify clients when they come off the waitlist for a class, meaning that they are sometimes charged a missed class cost. Also, even though we have removed practitioners from the system and change the teachers of a class, they still remain as the practitioner no matter how many times we aim to change it. It is also annoying that we are unable to access bookee from browsers on our phones. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Solving accessing bookee on a mobile browser would be very benefitial for our practitioners during their classes. Review collected by and hosted on G2.com.

CC
Co-Founder & Teacher
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

What I like most about Bookee is how easy and user-friendly the interface is on the studio management side of the platform (the back end) as well as how easy it is to use on the customer side (the front end). There are a couple of other great things about Bookee that I'm really happy about: problems are few and far between, and the service and tech team's response time - and in turn, resolution time - is really quick when there is an issue. Another really good thing is that the integration with other applications, such as Zoom and Mailchimp, is seamless. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

A downside that comes to mind is that people are creatures of habit. Many people are accustomed to going onto a studio's schedule, selecting the class they want to take, then creating their new account, buying their first single class or class pack, and then being booked into the class. Having to buy their class credit first and then book the class they want to take is counter to their habit. For a few people, this difference stumps them and they find themselves not booked for the class they want to take. The Bookee way of "buy first, then book" is totally logical but it can be frustrating to have to explain this to people if and when they ignore the instructions. But, once they get it, they get it.

A couple of other downsides: the gift card process could be more straightforward and smoother, and the timing for resuming memberships and corresponding monthly payments could be more precise and intuitive. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Since we launched our collective using Bookee, we didn't switch from another system that was problematic. We've built our business from day one on Bookee. Review collected by and hosted on G2.com.

KK
Instructor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

I appreciate the categories I can book through Bookee (in my business' case, series, classes, etc.) and that I can go months ahead of time at any of the studios we teach at. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

Without fault to the company, Bookee isn't commonly used by others, so asking them to download an additional app can be tough. Occasionally the app will crash on me as well, which can be frustrating. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

I'm not sure what problems Bookee is solving... But I trust that they're working on any bugs that may come up. Review collected by and hosted on G2.com.

Nam Joti K.
NK
Hypnotherapist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

I talked to all the other guys to compare. Bookee creators made the app for ME, or at least it feels like they are just there for me and what I need. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

There have been a few calendar issues I needed to figure out but they always helped me. I have no complaints. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

They are solving the overpriced market in yoga software and also point of sale and booking appointments and OD video library. They do everything I need. Review collected by and hosted on G2.com.

Verified User in Design
AD
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kenko (formerly Bookee)?

The straightforward, intuitive backend (CRM) made our complex business model easy to implement with little explanation. Any issues or questions we had were quickly addressed by their knowledgeable, proactive support staff. Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

The frontend UX could use some updating to make it more in line with the design quality of the CRM, and more customization options for the design of the calendar would make this product a 10/10. That said, they are constantly adding new updates and features. Looking forward to using this product for years to come! Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Any developer knows that calendar integrations are highly complex, especially ones where client scheduling is necessary for the day-to-day functioning of the business—multiple booking times, notifications, availability, and scheduling conflicts. Bookee simplifies all these functions with an intuitive backend that integrates with our website via a single embed and line of code. Native Zoom and Google Calendar integrations allow our staff to manage their schedule of classes as well as irregular client appointments. Review collected by and hosted on G2.com.