Kastle Reviews & Product Details

As the key keeper, I hold the key to unlock the front door daily and keep it unlocked if I'm sitting at the reception desk. I like that when it is unlocked - the light that shines on the card swiper is green. If it is locked - it is red... the employee trying to get in better have their Kastle Card to enter. it is easy to activate a new employee as well as to deactivate if one has left the company, It is instant-either way. When I am not here, the front door remains locked. I've made one of the cards a restroom card and leave it at the front desk - accessable - to be able to come and go since the restroom is outside in the hallway. Review collected by and hosted on G2.com.

I'm not feeling any dislikes about Kastle... If I'm unable to figure something out, I just call my rep and he/she helps me troubleshoot. If I have issues- it is while making a list of employees with their card numbers. Review collected by and hosted on G2.com.

I love their customer service and how they are always available when I need help. There is never a delay and I also love how the instructions are given clearly to me and the way they help with my company as well. Another plus is their website, it's easy, I use it all the time and the features that I can terminate a profile or activate a badge on my own time is very useful. Review collected by and hosted on G2.com.

There is nothing negative I can think about Kastle. Review collected by and hosted on G2.com.

I like how Kastle Security offers a seamless and reliable way to monitor and manage security systems. Their tech tends to focus on ease of use with things like mobile apps, keyless entry, and 24/7 monitoring, which could be really appealing if you're into streamlined, high-tech solutions. And how their user-friendly approach or the sense of security that stands out the most Review collected by and hosted on G2.com.

The potential for technical issues, like connectivity problems or glitches with the mobile app. The pricing can be a bit high for certain features or service plans. If you’re looking for something more customizable, their packages might feel a bit rigid too. Review collected by and hosted on G2.com.

The people at Kastle are very easy to work with. The call center is always extremely helpful, and on top of every situation, and the customer service center is the best I've worked with. The techs that come out to resove problems are very experienced in the systems they are working on. We are currently working with them to install a Safetrust moble platform for one of my tenents, and it is going smoothly. We also use the Kastle Insites to gauge the number of people returning to work. This system is very user friendly and I am on either the camera monitor site or checking the occupancy of the building a few time a month. Review collected by and hosted on G2.com.

I have not found any down side in working with Kastle. They are local, and fast to respond to problems, no complaints. Review collected by and hosted on G2.com.

Communication, Customer Service, Tech Service, Responsive. Review collected by and hosted on G2.com.

Mixed, I like it, I don't have any issue with it personally.

Security says - Cameras lag and disconnect from time to time.

Cusomers - Something about the app that gives them issues sometimes, they say it's a hit or miss. There is an apple watch option that customers really like. Review collected by and hosted on G2.com.

The best part is the reports I get from Kastle systems. They understand, not only security requirements, compliance requirements (reports and evidence collections) that our company deals with. Review collected by and hosted on G2.com.

Nothing I can think of. They haven't disappointed us in any way. Review collected by and hosted on G2.com.

Kastle is helpful when adding visitors to our building. Our organization has incorporated it into their elevators and I also use Kastle to access the building with my smart phone which is easy and convenient. I use it everyday. Review collected by and hosted on G2.com.

Our security guards rely very heavily on Kastle. If there is a glitch and they are unable to find the visitor we entered, they are not let up even when permitted. Review collected by and hosted on G2.com.

Kastle's technology-forward approach is its greatest strength. Compared to its competitors, Kastle always seems to have the latest features available, and those features are branded and packaged in a way that is digestible to commercial property owners and operators. Kastle Presence is a great example of this. Just as tenants began clamoring for the option of Bluetooth functionality for building access, Kastle started rolling out Kastle Presence, and later (I believe) AppleWallet functionliaty as well. When it comes to leasing and tenant retention, particularly in the Class A and Trophy office market, being able to showcase the latest technology all over the property and across the tenant experience is essential. Access control and security is a vital and highly visible piece of that technology-forward effort, and Kastle has proved to be a reliable, high-value partner in this area. Review collected by and hosted on G2.com.

MyKastle can be challenging to use, even for an experienced end-user. Regardless of device or connection, MyKastle is often sluggish or slow to respond. It can make even simple tasks such as programming a new card difficult and slightly frustrating, particularly when a tenant is standing in front of you waiting for that new card. In the event of an emergency where, for example, a quick building lockdown is required, MyKastle could very easily become a bottleneck. Second, I've noticed that Kastle can be lacking when it comes to mainting tight records of devices and equipment. In my case, I manage a property that has a "base building" Kastle account that is controlled by my office, along with many tenant accounts where tenants also use Kastle devices in their own space. Despite several attempts and in-person walk-throughs with Kastle, I've struggled to get 100% clarity on which devices are billed to tenants and which devices are billable to me. It seems that Kastle could have better processes in place when it comes to labeling devices, relabeling them when changes are made (i.e. tenant move-ins or move-outs), and keeping the billable items clear on each Kastle account. Lastly, Kastle is expensive compared to competitors. In my experience, competitors always have lower bids for identical scopes of services. Even if the manager and tenants prefer Kastle's product, the higher costs can be difficult to justify to ownership or to other financial decisionmakers. Review collected by and hosted on G2.com.

Brian Walts. He is the best part about Kastle. When I have a problem. He is ALWAYS part of the solution. I understand that there are many people that make up an organization-and that Kastle is large as an organization. But at the end of the day-when I am in need of assistance, there is one person that stands out from the rest and that is Brian. He takes customer service and positive relations to entirely new level. You are lucky to have him as an employee. Review collected by and hosted on G2.com.

My issues stem more from the type of door I have onsite, then the Kastle access itself. I occasionally have issues getting back online after our property loses power in storms, but I always have a contact to call to assist in getting me back online. Review collected by and hosted on G2.com.

I like the fob system. I like Jack my service agent Review collected by and hosted on G2.com.

They should reset access door system before continually calling. They take a long time to get parts for camera issues. Review collected by and hosted on G2.com.