Kastle Reviews & Product Details

Kastle provides a reliable, user-friendly access control system that is easy to implement and manage across multiple tenants. The electronic keypads and access management significantly reduce physical key issues, streamline move-ins and vendor access, and improve overall security. Customer support is responsive, and the system integrates well into daily property management operations, making it a tool we rely on frequently. Review collected by and hosted on G2.com.

Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. Review collected by and hosted on G2.com.

I appreciate that Kastle is highly regarded in the access control space and provides a reliable solution for our building access needs. They are easy to reach when issues arise, which is really valuable for us. Their flexibility and understanding of both larger and smaller buildings, as well as complicated projects, make them an excellent partner. It's particularly helpful that I can call them whenever I need assistance. The initial setup was easy, and their cameras have been simple to install and use, with no issues. Review collected by and hosted on G2.com.

I think what could be improved is the sales side of things. There are too many people involved who do not have holistic knowledge, so specific questions start getting very complicated when so many people are involved. Review collected by and hosted on G2.com.

I really like the immediate control and flexibility of scheduling doors to unlock and lock, as it is very efficient. The Kastle app is an incredibly useful tool for both our regular staff and guests. Additionally, the web GUI is user-friendly and makes it easy to address issues or audit door schedules. The security system's accessibility via phone allows a high volume of guests to access the facility securely. I'm also impressed with the quick and convenient customer service. The initial setup was very easy, thanks to the knowledgeable and helpful technicians. Review collected by and hosted on G2.com.

There are infrequent issues with the app where it fails to work or is not as responsive. However, a reset of the app typically fixes it. Review collected by and hosted on G2.com.

We recently upgraded our readers and it has and was the best thing that has happened. I loved the fast service and the attention that was given to me to support my staff. They also did a presentation for my staff with Q&A regarding the upgrade. Highly recommend Kastle to everyone in my network of friends. The staff is very professional and helpful when I need assistance and also showed me how to find and enter people in the sytem for the readers. Very helpful and professional and nice customer service! Very easy to use the system, I use it daily. We have 2 readers and it was easy. Review collected by and hosted on G2.com.

I wish Kastle offered the download to Apple watch customers for easy access as well. Review collected by and hosted on G2.com.

It's very convenient for employees that work at the site. The Kastle card is my preference with just a quick tap on the sensor, you're in. The app is also a nice touch if you forget your card. Review collected by and hosted on G2.com.

I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we get so many complaints about people having to download an app that they'll use once. We have a lot of one time visitors for conferences and it's always an issue. We also have issues with the app saying "no access assigned" and not allowing our guests to access. I think technology can always be a bit of a pain. Review collected by and hosted on G2.com.

We moved into a new building in July of 2019. We had never had a security system before coming to this new building. Everything is always a smooth transition or process. We have our security badges linked to the Kastle system as well. We have an app on our phone and everything works without issues. We can make changes in the portal or contact Kastle if needed. It's nice to know our equipment and suite is protected when we leave each night. If our alarm trips for one reason or antoher (usually a security check of the doors at night), the person who calls is very pleasant and nice. Review collected by and hosted on G2.com.

So far, we have not found a dislike to Kastle. All of our questions get answered in a timely matter. If we have an issue, it's taken care of immediately. Review collected by and hosted on G2.com.

The customer service and the product is easy to use! The integration process was essentially seamless and painless.

The Bluetooth card readers are great because it eliminates the cost of physical fobs. Review collected by and hosted on G2.com.

Sometimes it takes longer than I would expect to resolve an issue. However, their team extremely communicative . Review collected by and hosted on G2.com.

I find the mobile app very convenient, especially now that we can do multiple intervals for unlocking doors, which is something we use regularly. With everyone having their phones, we don't need to assign or maintain records on cards or fobs to the same extent. I like that we have different schedules for various users and can check access on who used the app. Review collected by and hosted on G2.com.

We have a staff member that hasn't been able to successfully install the My2N system. The audio on My2N is not always good either. Review collected by and hosted on G2.com.

Kastle makes managing entry to our suite very easy. With a mostly remote team, it really helps that the door can be controlled from anywhere. It keeps our suite both secure and accessible every day. Review collected by and hosted on G2.com.

I have to admit, our initial installation came with some bugs. They had to come out and fix it a couple of times. Once those were worked out, it's been working great. Review collected by and hosted on G2.com.

I like the Castle Presence app available on my phone because it allows me to access the office even if I've left my access card elsewhere. This app provides me with the flexibility to enter the server room and other restricted areas without hassle. Additionally, I appreciate the reliability of Kastle as it has been effectively integrated into the infrastructure of several places where I've worked. Its consistent presence and dependable functionality demonstrate its value. The administrative portal effectively performs the necessary tasks, and whenever a situation exceeds its capabilities, the support service is efficient in addressing and resolving issues. Review collected by and hosted on G2.com.

I dislike that the admin portal does not allow more options for customization. Specifically, when organizing big meetings, I can't extend the default time for door unlocks beyond sixty minutes without having to call support. It's inconvenient and I wish I could handle these tasks on the admin side independently. Review collected by and hosted on G2.com.