Juphy Reviews & Product Details

All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data.

Seller

Juphy

Discussions

Juphy Community

Languages Supported

English

Overview by

Alara Eren (Marketing Manager at Juphy)

Pricing

Pricing provided by Juphy.

Starter

$25.00

1 Per User Per Month

Growth

$45.00

1 Per User Per Month

View More Pricing Information

Top-Rated Alternatives

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Juphy Media

Juphy Demo - Manage all customer notifications and support requests in one place

Quickly respond to all your organizations social messages, comments, reviews and emails in a single inbox. Juphy has integrations with Facebook, Instagram, Twitter, Youtube, Linkedin, Google My Business, Google Play, App Store and Gmail

Talk to your teammates over Juphy to deliver the fastest solution on all communication platforms

Juphy Demo - The conversational interface makes your life easier

Directly respond to customer messages, comments and reviews through Juphy's dashboard. Easily filter messages based on channel, keyword, date and automated tags

Juphy Demo - Search by keywords on multiple social profiles

Easily find specific messages and people on all your social profiles through a single dashboard

Juphy Demo - Analyze the productivity of your support team with detailed reports

Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data

Juphy Demo - Our users are the decision makers

Collaborate on Juphy's public product roadmap to decide on the future of Juphy and help us grow based on your own needs

G2 reviews are authentic and verified.

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Luis En. P.

Sales Manager

Small-Business (50 or fewer emp.)

3/10/2021

"Amazing App and Customer support"

5/5

What do you like best about Juphy?

Best thing about Juphy is their easy of use and their customer service which is responsive and always ready to help. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

We are waiting for them to develop connection to Telegram (wasnt there last time we checked) and other livechats like customerly. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

Among all different apps we have tried, Juphy is the most value for money. Support is WORLD CLASS. So happy! Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Using Juphy we solved one of our biggest pain which was to cope will all messages and comments from our social media into one unified inbox. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello there,

I'd like to personally thank you for appreciating the work we do. These are the links to the feature requests. Please upvote and share your opinion on the subjects.

https://juphy.canny.io/feature-requests/p/telegram-integration

https://juphy.canny.io/feature-requests/p/live-chat-integration

Kindest regards,

Cem

Nafiur R.

Founder & Mentor

Small-Business (50 or fewer emp.)

10/29/2020

"A Well Designed & Mature Social Inbox Platform"

5/5

What do you like best about Juphy?

The best thing about Juphy is that the tool is very well-built and well-maintained. The support team is proactive, and they listen to every feedback. The overall interface is very clean, which is a very essential thing, because we are ultimately using a Social Inbox to unclutter our customer support tasks. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Now-a-days, every tool that handles customer support messages/comments etc., should have some form of CRM feature to identify customers, and/or track their relationships with the product/services we are offering. But, unfortunately Juphy lacks this feature. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

If you are working as an affiliate for lots of products and handling quite a few social media profiles for building audience, then you definitely need Juphy for convenience. Also, you can create separate workspaces as brands, which will allow you to use this tool to provide support to your client as well. So, basically, this tool is great for both personal & agency use. Also, until now, I have found no other competitor of Juphy, that is so mature & well-designed. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Juphy is saving a ton of time by allowing me to add my 10+ social profiles in one place, and letting me handle all the messages, comments etc. in a very organized manner. Before this, I would have to log into separate Facebook, YouTube & Instagram accounts, just to check if there was any new message or comment appeared. But now, they are all in one single place with nice ability to assign them to different team members easily, with particular tagging, to organize everything. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hey Nafiur,

Thank you for your detailed review. You can actually export your data as CSV and load it to your favourite CRM. We're glad to help!

Best regards,

Cem

Ramkumar N.

Founder

Small-Business (50 or fewer emp.)

10/28/2020

"Juphy simplifies the social customer support process and love the clean minimalistic User interface."

4.5/5

What do you like best about Juphy?

Clean Simple User interface, Tags are easy to use and label, quick to respond to the messages, Could manage multiple brands at ease. the filtering option is good, they have a clean report option, If you like to keep things organized, juphy could help you here. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Lack of mobile app, more social platform support is needed, as of now, it lacks the ticketing option. Ticketing plays a vital role in any support SAAS app, I believe Juphy would develop that option soon. Updates are slightly slow, it could be improved. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Juphy solves social customer support, It organizes all the messages from the connected social accounts in one place, this way we could easily see the messages from our customers. If they could have a good supporting mobile app, it would feel complete. If you are managing multiple businesses, Juphy could come in handy.

Juphy is fairly new and they are developing their product, they have changelogs, public roadmap and a section to post about the bugs in the app, so these show their commitment towards their product.

Juphy is web-based app, it looks decent, they could definitely make it great by adding more relevant features to the interface, Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello Ramkumar,

Thank you for the review. We released our mobile apps. They are out with MVP features. Yes, we need to improve the product more. This is only gonna be better! We're thrilled to improve!

Kind regards,

Cem

Callie C.

Manager

Small-Business (50 or fewer emp.)

10/28/2020

"Centralized HQ for social media communications and support"

4/5

What do you like best about Juphy?

It's like FreshDesk but with extended functionalities and benefits Review collected by and hosted on G2.com.

What do you dislike about Juphy?

No mobile app. This is something very important for us because we are constantly on the move and having a mobile app will allow us to respond to customer comments and feedback much faster. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Unified and centralized workspace for multiple channels. With a small team, it's difficult to be answering queries and comments by logging into the multiple social media channels that one is on. Yet, we have to be on multiple channels as each channel reaches out to a different audience. With Juphy, it solves the problem of customer support and engagement without missing out on any channels since communications are centralized in a single location. And there are reports to help us find out what works best and to focus more of our efforts in our most engaging platforms. It's a lot more efficient this way! Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello Callie,

Thank you for the review! We actually have mobile apps. They support our MVP features. You can search them into respective app stores.

Best regards,

Cem

Matt E.

Small-Business (50 or fewer emp.)

10/11/2020

"Juphy is a fantastic tool to save you time each and every day."

5/5

What do you like best about Juphy?

Unlike some of its competitors, it's focused on one thing and does it well. As a freelancer I need to quickly be aware when someone has posted on a social media account. I used to achieve this by running multiple social media instances using programmes like Station, and while it worked it wasn't very efficient, plus I was always concerned that I'd miss posts. With Juphy everything is consolidated, so I can see exactly what posts I need to respond to and can now do so much more promptly. As a one man business I'm very glad I stumbled onto Juphy and I’m looking forward to seeing what the future holds for them. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Juphy works well, but you need to be aware it's a web app. I asked the Juphy team and they said they are going to be bringing out a desktop app but this hasn't happened (yet) for Windows, but they do have a Mac app in beta. If they can get an app out it would be a big deal and save me having yet another tab open. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

Juphy is a great deal as it stands, but if they can get a desktop app out ASAP it will be a must have for marketers and content creators Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Juphy has helped me make sure I don't miss any posts and also that I can respond to them easily and quickly. Having a unified inbox is a huge time saver. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello Matt,

Thank you for reaching out. We're thinking about this for a while. Please upvote this feature request as it notifies you when there's progress.

https://juphy.canny.io/feature-requests/p/desktop-app-for-juphy

Kind regards,

Cem

Moe F.

Digital Marketing Strategist & Web Analyst

Small-Business (50 or fewer emp.)

3/18/2021

"TimeSaver"

4/5

What do you like best about Juphy?

I highly recommend Juphy, it is a huge timesaver and it saves alot of mental effort where you can be easily on top of everything going on in all of your channels. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

There is nothing that I dislike so far in Juphy. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello,

Thank you for the review, Moe! We're glad to help you and your business!

Best,

Cem

Lucio F.

CEO

Small-Business (50 or fewer emp.)

3/10/2021

"Great tool"

5/5

What do you like best about Juphy?

Juphy helps me a lot to manage my support, centralizing everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

The Brazilian Portuguese interface language is missing. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

If you have multiple customer support channels, use Juphy and you won't waste time checking each one. You will do everything from one place. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

I work alone creating my apps and supporting my users. I've always wasted a lot of time having to check all the social networks and channels of each app store. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

edit

Hey there Lucio,

Yes, we do not support any languages other than English. However, you can bypass this problem by simply using any translator browser extension. They work well and get the job done.

Regards,

Cem

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

3/13/2021

"Streamlines my support team's efforts!"

5/5

What do you like best about Juphy?

I like that they do YouTube comments. Currently YouTube doesn't have a way to allow a team member to answer comments without you giving them full access to your account and videos. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

They're still waiting on Instagram APIs to be released so that they can do IG DMs Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

Take a look at the available tools for unified inbox. Not much exists out there right now that supports as many different platforms that Juphy does. It saves my support team a ton of time. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

Currently I have my team jumping around to answer every single comment and DM across all my social platforms.

Juphy eliminates ALL of that. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello there,

Thank you for the review. Yes, we offer a unique solution on YouTube! We also released the Instagram DMs feature. You can now enjoy Juphy to the fullest!

Kind regards,

Cem

Erdal B.

Owner

Small-Business (50 or fewer emp.)

10/28/2020

"Unified inbox solution with a clean UI"

5/5

What do you like best about Juphy?

An innovative way to interact with social interactions in one place and keep your customers happy. Delivered by a team that is always available and provide excellent support, the development team listens to customers and adding more features.

A must buy if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

Missing some channels such as LinkedIn, I know it is in the works at the moment, and I am looking forward for it. Review collected by and hosted on G2.com.

Recommendations to others considering Juphy:

It is easy to use and multiple accounts connected without having to jump from one account to the other. Review collected by and hosted on G2.com.

What problems is Juphy solving and how is that benefiting you?

if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other, this is the right tool. Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

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Hello there,

Thank you for your review. We actually released our LinkedIn integration! You can now manage your business page right through Juphy!

Regards,

Cem

Jason E.

Film Editor

Small-Business (50 or fewer emp.)

3/10/2021

"Love what I see so far"

4.5/5

What do you like best about Juphy?

I love that Juphy supports the option to run multiple businesses from one account. Review collected by and hosted on G2.com.

What do you dislike about Juphy?

I dislike that there isn't an option for a gmail integration at this point. (fingers crossed, will have that option soon) Review collected by and hosted on G2.com.

Response from Cem Bingöl of Juphy

edit

Hello there,

Thank you for your review. Do you have feedback for us? If so, please consider opening a topic on our community board.

https://juphy.canny.io/feature-requests

Best regards,

Cem