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journy.io
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4.7 out of 5 stars
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journy.io Reviews & Product Details

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journy.io Overview

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What is journy.io?

Journy.io helps SaaS businesses fight churn, increase user retention, and expansion revenue. Turn your customer data into playbooks that align sales, success, and marketing efforts. Unlock a single customer view, create churn & buying signals, monitor health scores, and take automated actions in the tools you already use for customers in every stage of the journey. Start for free. Turn trial or demo prospects into engaging clients.

journy.io Details
Discussions
journy.io Community
Languages Supported
English
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Product Description

journy.io is a cloud-based Customer Data Platform (CDP) that empowers marketing, sales and CS teams to have more meaningful and successful conversations with their customers, by adding app usage data, enriched with contextual and behavioural intelligence, to the tools they already use. journy.io allows for engineers to easily push data and events, on both account and user level, into the CDP. Other teams then build their own intelligence and sync (as custom fields) to the apps they’re using. journy.io automatically detects and supports B2C, B2B, and multi-account-multi-user SaaS environments.

Seller Details
Seller
journy.io
Year Founded
2019
HQ Location
Warszawa, PL
Twitter
@journyio
26 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Yuri L.
YL
Overview Provided by:
Yuri Lapin

Recent journy.io Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great to convert and onboard customers"
We’re able to prioritize clients and prospects. On a sales level our reps can focus on the low-hanging fruit that users have the best user engageme...
Read more
JU
Jorge U.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great getting insights in the full customer journey for PLG saas companies"
Knowing where each customer is in their journey + how healthy they use our software + automations.
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Best for SaaS companies looking to increase revenue and diminish churn"
360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing.
Read more

journy.io Pricing

Starter
Starting at $99.00
1000 Contacts Per Month
Growing
$280.00
3000 Contacts Per Month
Ambitious
$700.00
10000 Contacts Per Month
See all 3 journy.io pricing levels
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journy.io Media

journy.io Demo - Decrease churn and improve ARR
| 360°Account View | Health Scores | Churn Signals | Buying Signals
journy.io Demo - Know what your customers are doing and act on it
| Customer Stages | Activity tracking | Segments | Feature Adoption
journy.io Demo - Dive in the customer analytics to go from a reactive to a proactive approach
| Analytics view | Users & Accounts
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Have you used journy.io before?
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5 journy.io Reviews

4.7 out of 5
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5 journy.io Reviews
4.7 out of 5
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4.7 out of 5
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Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about journy.io?

We’re able to prioritize clients and prospects. On a sales level our reps can focus on the low-hanging fruit that users have the best user engagement and already got their ‘aha’ moment. On a Customer Success level we now onboard customers in a structured, systematic way. We’re now way more proactive and are alerted of clients at risk or who we can upsell.

We see at a glance where every customer is in his journey. Mandatory for not flying blind.

Also, the real-time sync with our Hubspot and Intercom is great. Review collected by and hosted on G2.com.

What do you dislike about journy.io?

If you're using the full functionality of the platform it can be sometimes overwhelming and complex to navigate through all the segments and signals. A better way to test the action triggers would also be nice Review collected by and hosted on G2.com.

What problems is journy.io solving and how is that benefiting you?

Was tired of running blind. We had no clue what customers were doing in our platform, if they were going to convert, churn or upsell. Sales reps and CS team waited too long for data team to give the insights. Review collected by and hosted on G2.com.

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JU
CMO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about journy.io?

Knowing where each customer is in their journey + how healthy they use our software + automations. Review collected by and hosted on G2.com.

What do you dislike about journy.io?

Overall nothing much. However it’s better to use Segment already, since connecting our platform would have been faster then. Review collected by and hosted on G2.com.

What problems is journy.io solving and how is that benefiting you?

As we’re growing as a company it became more difficult to see how active users were on our platform. We wanted to check what really makes a customer good or bad.

We focus on smb clients so keeping track on why users churn was also a big reason. Review collected by and hosted on G2.com.

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Lorenzo E.
LE
Business Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about journy.io?

Being able to work in my CRM instead of switching to another application. It’s really easy to work with & the UI is straightforward. We use them across all departments from CS to marketing and product. The onboarding was good as well. Review collected by and hosted on G2.com.

What do you dislike about journy.io?

Some more advanced features are harder to understand. Review collected by and hosted on G2.com.

What problems is journy.io solving and how is that benefiting you?

We started growing really fast and weren’t sure how to find the low hanging fruit in our customer base. After connecting our platform and CRM we now have insights per customers, and get signals when someone is about the churn. Review collected by and hosted on G2.com.

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Joris D.
JD
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about journy.io?

It’s a game-changer for us. We now have massive visibility into what our clients are doing. It allows us to push them quicker through the funnel and expose upsell opportunities or churn risks. Review collected by and hosted on G2.com.

What do you dislike about journy.io?

Nothing so far! Just started a couple of months ago. Review collected by and hosted on G2.com.

What problems is journy.io solving and how is that benefiting you?

Making sure we know how users interact with our platform, getting insights into the ones that are in onboarding, and staying in touch with users that are not using the max of our product. Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about journy.io?

360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing. Review collected by and hosted on G2.com.

What do you dislike about journy.io?

We use a custom CRM and had to put some effort in making a connection with it. Review collected by and hosted on G2.com.

What problems is journy.io solving and how is that benefiting you?

Picking out what customers need a little push to convert or expand. We were looking in a black box before. Review collected by and hosted on G2.com.

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