JDXpert Reviews & Product Details - Page 2

Before addressing your feedback, I want to apologize for your dissatisfaction in our tool. We understand how frustrating it can be when a solution does not live up to expectations but please know that we take your comments very seriously and even before you posted this, have already begun addressing many of your concerns. Regarding the design of the tool, we agree. Our focus in years’ past was to create a flexible, robust and powerful system. We find ourselves in a place where we can acknowledge our design’s shortcomings and are planning to release the updated user interface late 2020/early 2021. If you or your system admin has not been approached with an opportunity to see the new design, please reach out to your customer success manager. As far as support and training, we’ve recently added more members to our support staff to manage support concerns even faster and recently rolled out our new learning management system – read all about it here - https://blog.jdxpert.com/archives/07-2020. Again, we never like to hear that a customer is displeased with their experience and encourage you to reach out to your customer success manager at success@hrtms.com to continue this discussion and resolve your concerns.