Jatheon Enterprise Data Archiving Solution Pros and Cons

The Jatheon system is incredibly easy to use, and allows us nearly instant access to archived email messages. Their onboarding team made the setup a breeze. Review collected by and hosted on G2.com.

The product is great, but I wish that I could forward an email from the console to a user as an inline message rather than an attachment. Not all staff have an easy way to view .eml files. Review collected by and hosted on G2.com.

We have specific needs for our retention efforts and so many of the options out there are too broad or generic. Jatheon is able to get as granular as we need and they have a plethora of ways to do it. It's very easy to build policies and for end users to access.

Additionally, the service and support I have received from Jatheon is outstanding. The sales team was helpful without being pushy, the support team has answered every question I've had in a timely fashion, and the implementation has been very smooth. The support team guided me through integrating our MS365 tenant and loading the legacy data. Review collected by and hosted on G2.com.

There's really not much. I think there could be a littler better/clearer documentation around some of the features, but that's me stretching for something. Review collected by and hosted on G2.com.

Works exactly as it should. Great Value! Review collected by and hosted on G2.com.

Can't think of any downside to using this over competitors! Review collected by and hosted on G2.com.

Not only does the email archiving solution works as initially proposed, but the deployment was also effortless, and the support post-sale is fantastic. I have been around several solutions in the past that required a lot more know-how to use, deploy and manage, plus confusing interfaces along with really lacking support. Not the case with Jatheon at all. Everything works easily, and the interface is simple to navigate, and the solution delivers blazing-fast results. Review collected by and hosted on G2.com.

Nothing at all to dislike. The product and support are fantastic. They have a customer for life without question! Review collected by and hosted on G2.com.

It's easy to deploy, understand and use. The support team has been very accommodating with the weird requests I've sent, and they quickly respond. We deploy this for our customers, and since it's such a simple product to use, a 15-minute call to a new customer is often all it takes to understand how to use the product effectively. Altogether, the product does the job well and is easy to understand. Review collected by and hosted on G2.com.

Uploading files for a new deployment is a bit slow - officially, you can either upload PSTs smaller than 500 MB using Jatheon's UI, or you can upload PSTs smaller than 16 GB to an AWS S3 bucket using the S3 web UI. The support team has been very accommodating with providing alternative upload methods for our bigger customers, but I would like it if there was something more baked in to the product. Review collected by and hosted on G2.com.

How the solutions experts were able to customize the solution to meet my specific Archiving needs. Working with the team was a good experience as they were able to understand our exact requirements and customize the solution to suit those specific needs. Review collected by and hosted on G2.com.

There was nothing to dislike about the product. As a company, we had precise requirements, and Jatheon's solution was able to meet all expectations. Review collected by and hosted on G2.com.

- Simple to use and learn

- Make lists of keywords specific to your organization

-Helpful staff

-Retention period Review collected by and hosted on G2.com.

-Doesn't cover Google chat

-When searching a keyword, many emails may come up that include one of the words in generic disclaimers. Review collected by and hosted on G2.com.

Great product but even better support. If you have an issue, email support, and within minutes we always have a response with a ticket generated and help on the way. Review collected by and hosted on G2.com.

not much, slow implementation but they took care of the whole process Review collected by and hosted on G2.com.

There are a few things I like about Jatheon Archiving Suite. First, the deployment process is easy, and the tool is easily customizable. This software comes with great security features, and uploading as well as retrieving emails is seamless. The tool is also accessible as it is cloud-based and that there is both a web and mobile version. Review collected by and hosted on G2.com.

Jatheon Archiving Suite is very capable, and it offers powerful archiving features. I have had no issues while using the tool. Review collected by and hosted on G2.com.

We are a service provider and we were able to transition from a slow onsite appliance to independent cloud-hosted archiving for all our customers. Review collected by and hosted on G2.com.

There is not much to dislike about Jatheon. We have been very happy with the solution. Review collected by and hosted on G2.com.