isolved Reviews & Product Details

They are very helpful with any questions that I have. They are always willing to help out. The integration with Employee navigator was pretty easy. Review collected by and hosted on G2.com.

Sometimes it takes multiple calls/emails to get something changed the correct way. Integration when it came to when benefit deductions would start for 1/1 was terrible! Sometimes the timeclock won't work, employees will try multiple times and we'll need to unplug and plug it back in. Review collected by and hosted on G2.com.

I find isolved incredibly user-friendly, especially with its intuitive search bar that simplifies finding needed information efficiently across payroll, employees, and benefits. I use the search function multiple times daily, which highlights its necessity in navigating isolved. The platform keeps everything organized in one place, making it easy to manage and modify data as needed. I also appreciate the reporting options available, which enhance my ability to access and utilize vital information quickly. Additionally, I am impressed with how easy it was to learn isolved's system, even when taking over from someone else; the tools available for learning are comprehensive and supportive, facilitating a smooth transition. isolved's customer service and hands-on approach are exemplary, ensuring mistakes in payroll, benefits, and onboarding can be rectified seamlessly and promptly, making my experience stress-free and efficient. This high level of support alone makes isolved an easy recommendation. Overall, isolved provides a seamless and supportive experience that significantly aids in managing my HR tasks effectively. Review collected by and hosted on G2.com.

I find the PTO feature difficult for employees to understand. Review collected by and hosted on G2.com.

I appreciate that isolved supports a wide range of features, including HR, payroll, and applicant tracking, which makes it a comprehensive tool for managing various business needs. The software significantly simplifies the payroll process, reducing what used to take days into a task that can be completed in just a few hours, which is a massive time saver. I find the search bar extremely valuable, especially when needing to quickly locate specific information with keywords, which enhances the overall ease of use. Additionally, the integration with OnShift adds flexibility and functionality to our system. I also want to commend the amazing implementation team that made the initial setup of isolved very easy and seamless. Lastly, everything operates smoothly, according to my experience, reflecting a high-performance product. Review collected by and hosted on G2.com.

Nothing I would say I dislike, however the transition from the implementation team to the support team could use some improvement. We felt a little lost at first without having a specific person to contact. Maybe implementation could set up an initial meeting with our specialist. Review collected by and hosted on G2.com.

I really appreciate the verification of time cards feature provided by isolved, as it helps streamline the process from employee to supervisor. Moreover, I am impressed with the ability to implement reimbursements directly in the time grid while doing payroll. This makes handling payroll far more efficient by integrating different functions seamlessly. Additionally, I find the tracking of certification expirations for staff to be a valuable tool, despite wanting a more consolidated approach for uploading certifications along with tracking their expiration dates. These features contribute significantly to maintaining accuracy and efficiency in managing employee information. Review collected by and hosted on G2.com.

I find it frustrating to have tabs for services in isolved that we do not use or pay for, such as the WTC in my support hub tab that does nothing. It's confusing and unnecessary to have these visible when they require additional fees. Additionally, there are services included in our package that are not enabled by default, requiring us to call support to activate them, which is inconvenient and frustrating. Review collected by and hosted on G2.com.

I appreciate how isolved integrates various HR functions such as timekeeping, payroll, benefit enrollment and administration, and onboarding into a single platform, which significantly saves time and effort. The stability and security of the platform ensure minimal downtime, and when outages occur, they are managed swiftly and communicated effectively, helping to alleviate potential stress. I find the customer support exceptional, as issues are resolved promptly, and the knowledgeable support team helps to maintain a stress-free experience. The online iSolved University is an excellent resource, providing continuous learning opportunities that enhance my understanding and effective use of the platform. Review collected by and hosted on G2.com.

There seems to have been a transition in how trouble tickets were routed and responded to in the last six months. During this time, I had to follow up on trouble ticket communications, which I never had to do before. It might have been growing pains from getting into a new rhythm. While I haven't needed to submit a trouble ticket in the last two months and believe the issue has been resolved, this experience was a downside. Review collected by and hosted on G2.com.

I really like that iSolved provides everything under one platform, which greatly enhances our user experience. This integration is valuable because it not only improves internal HR processes but also benefits our employees by offering a cohesive platform that supports various functions such as payroll, performance management, learning development, and even acts as an ATS for our recruitment team. The consolidated platform simplifies processes and ensures that all personnel-related activities are managed within a single, integrated system. This has not only streamlined our HR operations but has also improved overall efficiency and employee satisfaction. Review collected by and hosted on G2.com.

I find several aspects of isolved challenging. The customer service and triage system seem inefficient, as they don't respond to inquiries and questions as well as I would hope. Additionally, there are issues with PTO approvals and accruals that I feel need improvement. The onboarding experience, especially from a contractor's perspective, could greatly benefit from enhancements. These issues have necessitated ongoing work with an optimization team weekly to address various kinks and the problems faced. Moreover, the integration capabilities are lacking, as I've had to use an additional tool that unfortunately does not integrate with isolved. The initial setup process also posed challenges, as it felt somewhat archaic and cumbersome in terms of uploading information. There was also a significant amount of information that couldn't be transferred when joining isolved, adding to the complexity. Review collected by and hosted on G2.com.

I like that isolved is very customizable, which allows me to tailor the platform to fit our needs in almost any situation. The software simplifies tracking everyone's time cards, making this task much easier and more efficient. Additionally, the carrier feed is incredibly helpful as it saves time and reduces repetitive tasks. I appreciate how isolved can be integrated with other tools like Sage Intacct and linked to our 401k program, enhancing our workflow and overall productivity. Review collected by and hosted on G2.com.

I find navigating the isolved platform challenging due to the overwhelming number of options, making it hard to locate specific reports, especially those with similar names. Additionally, the Share and Perform feature is tedious to use when assigning points, as I cannot assign a single award to multiple people at once or search for an award, which I believe could be improved. Review collected by and hosted on G2.com.

I really appreciate how isolved handles certification tracking, which is extremely beneficial for our non-profit organization that manages hundreds of contracts with diverse compliance requirements. The ability to input certification expiration dates and receive automated reminders at specified intervals is incredibly helpful, ensuring we stay up-to-date with compliance easily. This feature significantly reduces the manual workload and the risk of missing critical compliance deadlines, making our processes more efficient and reliable. I would rate isolved highly for this capability, which is indispensable for us. Review collected by and hosted on G2.com.

{"I find it inconvenient to view report data only after downloading it, which is cumbersome and time-consuming. While it's noted that an enhancement is coming in this regard, the current process could be streamlined for better user experience.","I would appreciate if isolved allowed me to hard code columns under Employee Admin Tools > Employee Analytics, which would save time and effort in setting up reports to my specifications each time."} Review collected by and hosted on G2.com.

I truly appreciate the customer service provided by isolved. Whenever I have questions or need assistance, my account manager, Janice, is incredibly responsive. She usually gets back to me within the same day, often within just an hour or two. Her promptness provides immense relief and continuity in my workflow. Additionally, her support is not just limited to answering questions; she provides detailed instructions on processes and is proactive in setting up phone calls to ensure I fully understand through a demo if needed. This level of service enhances my experience with isolved significantly and underscores the company's commitment to customer care. Review collected by and hosted on G2.com.

I sometimes struggle with the payroll aspect of isolved. I have to watch it closely and audit it because some of the coding was initially incorrect. While these issues are typically resolved in a timely manner, it can still be challenging. Review collected by and hosted on G2.com.

I appreciate isolved for its robust compliance tracking feature. This functionality is essential in helping our company keep up with important documents, ensuring we remain compliant with various laws and regulations. This gives us peace of mind and confidence that we are always adhering to regulatory standards. I also value the diverse solutions isolved offers, including Payroll, Recruiting, Onboarding, and HRIS, which collectively streamline our HR operations. Review collected by and hosted on G2.com.

I am frustrated with the managed payroll in isolved. We have had multiple off-cycle payroll runs due to errors and overpayments to staff, which disrupts operations and can lead to financial inaccuracies. This aspect of the service could definitely be improved to enhance the overall efficiency and reliability of the platform. Review collected by and hosted on G2.com.