isolved by PNI•HCM Reviews & Product Details

The system's flexibility is a significant advantage. PNI*HCM allows us to customize our payroll settings to fit our company’s specific needs, including different pay schedules, tax requirements, and benefits management. This has reduced our time managing these tasks, allowing us more bandwidth for strategic initiatives.

I also appreciate the robust reporting functionalities that are available. Generating detailed reports on payroll, employee statistics, and compliance has been invaluable for our quarterly reviews. The data can be exported easily, which is a tremendous help when sharing insights with management.

Additionally, the customer support offered has been a highlight. Whenever we've faced issues or had questions, the support team has been responsive and knowledgeable, guiding us through troubleshooting effectively. Review collected by and hosted on G2.com.

The downside to the system is the vast number of possibilities, which means more work for me. LOL!! The system implementation could have gone smoother, but the Customer Service Specialist far made up for the glitches during installment. Review collected by and hosted on G2.com.

From the very beginning of our transition away from our previous payroll provider, the team at PNI HCM was top notch. They had a dedicated team to help me with every step of the transition. I liked this because I got to know those individuals and they got to know me and understand our business. Every member of the transition team was very responsive and quick to get back to me when I had a question. They were also quick to provide solutions for any problems. I really like that I have developed a relationship with indiviuals at PNI HCM. This is differnet from my experience with previous payroll providers. I am still learning the isolved platform, but so far, I am very pleased with its function and ease of use. Review collected by and hosted on G2.com.

I wish I could choose how long I stay signed in before it kicks me out and makes me log back in. Having two "looks" (Classic and AEE) causes some extra work because as the Administrator, I have to answer questions/train people in both views. Review collected by and hosted on G2.com.

PNI provides user-friendly technology paired with exceptional customer service at an affordable cost. Review collected by and hosted on G2.com.

It would be beneficial to have a dedicated Account Manager for every company. Review collected by and hosted on G2.com.

I do not like anything about pni hcm. everything on the back end of the system is wrong on a weekly basis Review collected by and hosted on G2.com.

everything. every week something on the back end of the system is wrong Review collected by and hosted on G2.com.

As an HR dept of one, PNI is always at the ready when I need them. That includes not only assistance with the iSolved platform with their excellent customer support but the many trainings they offer. If they offer a training, I sign up for it. They are incredibly valuable and relevant. If an email comes out from the IRS, DOL, EEOC etc., about changes to reporting, PNI will have a training taking users through the steps of how to easily access or build the necessary reports out of iSolved. They turn the trainings around quickly and have never failed in the five years we have been with them to ensure we are reporting efficiently and accurately. Working with PNI began with ease of integration and implementation of the iSolved platform and has grown into a easy, reliable working relationship for all things payroll and HR. I am grateful my boss made the change to PNI in 2018. Review collected by and hosted on G2.com.

That they don't work in the office next mine. Granted, with virtual meetings and training sessions, it does feel like they are at times. I have come to know so many of the PNI staff and genuinely enjoy working with them. Review collected by and hosted on G2.com.

I had experience using numerous payroll platforms so this was easy to learn. Review collected by and hosted on G2.com.

I didn't like that I had to request everything from iSolved instead of being able to enter pay codes myself. I did not feel the system was as user friendly as it could have been. I struggled to find online training. Review collected by and hosted on G2.com.

You can't ask for a friendlier and caring customer service support team. My HR Advisor is someone who I can rely on with her expertise, quick to respond, and her professionally caring service. Included in what I like best is the full PNI*HCM platform. It's easy to use from the ATS to the onboarding platform and benefit services. I can't say enough about PNI*HCM. Great company. Great people. Review collected by and hosted on G2.com.

I had a bit of a hiccup in using the performance review site but was able to work through it timely with the help of customer service. At that time, there was not enough knowledgable reps but I believe PNI*HCM has addressed that issue. Review collected by and hosted on G2.com.

Payroll Network is the first payroll software that our company has ever had that handles all of the many state taxes we have to track. With Payroll Network, we've never gotten a delinquency notice or n incorrect amount paid on our taxes, which is fantastic! The staff is super friendly and helpful, going above and beyond with any questions or needs. Also, their ability to streamline employee onboarding, applicant tracking, and allowing for system integrations so that Payroll Networks system talks to our other systems saves our staff so much time and makes processes much more efficient. Highly recommend! Review collected by and hosted on G2.com.

None that I've found so far. Everthing is great! Review collected by and hosted on G2.com.

As a company that has a complex payroll with multicycle, multistate, and multiple FEINs, PNI has been a huge game changer to our process. Cathy has been able to provide much-needed support to our team and streamline our processes. She always provides timely support and is very knowledgable about the software and regulations. Review collected by and hosted on G2.com.

We have no negative comments about PNI. Anytime we need support, it is readily available to us! Review collected by and hosted on G2.com.

What I like best about iSolved is that the system is user friendly. It can integate with Unanet, our accouting system which can streamline our operations and save time. Review collected by and hosted on G2.com.

Tax issues can take a while to solve.

Need to provide training video or basic instructions for customized reports.

The downside is also the pricing. It has been increasing over the year. Review collected by and hosted on G2.com.