Invoiced Pros and Cons

I love the ease of the program. Everything I need to invoice our customers and get reports is easy to access. If I'm away from the office I can easily pull invoices up from my phone. The low cost is a plus too, not to mention their customer service is great!! Review collected by and hosted on G2.com.

I would like a quicker way to post payment, not sure what that may be, but other than that I really don't have any dislikes. Review collected by and hosted on G2.com.

It allows us to not only bill our customers efficiently but the chasing funcitonality allows us to contact a large group of customers that are facing disconnection easily and without having to make hundreds of phone calls. We also recently implemented Twilio and the ease of getting it set up was great. Their customer support is also exemplary. They are quick and knowledgeable. Review collected by and hosted on G2.com.

we desperately wish that bulk texting through automation was available. It would make our jobs so much easier for us to collect payments and our customers say that being able to make a payment on the fly would be really helpful versus having to log in to their computer when they get home; which a lot claim they forget to do. Review collected by and hosted on G2.com.

Any time I've had a question or issue with Invoiced features, they are very prompt and detailed with their responses. It's great you get responses that quickly resolve your issue rather than dealing with automated responses that don't answer your questions like most other companies. Review collected by and hosted on G2.com.

I have no complaints, everything has been great! Review collected by and hosted on G2.com.

Invoiced is easy to use, not only in regards of daily invoice issuing, but also in terms of implementation and integrations with other systems. The interface is friendly and my experience with customer support was very satisfactory. Review collected by and hosted on G2.com.

The subscription terms with our clients are often complex and the automatazion of invoicing isn't always as smooth as we wold like to. Review collected by and hosted on G2.com.

My company recently switched to Invoiced and have found that things run much more smooth and you can see everything in one place. The chasing feature is amazing and probably one of my favorite aspects of Invoiced. Review collected by and hosted on G2.com.

I wish there were a way for Invoiced to make the ACH account verification process easier where customers do not have to go in and do it on their own and then click "autopay." In our old processing company, we could do that on our own without bothering the customer. Review collected by and hosted on G2.com.

Only good thing about the system is the UI... Ease of use, when the system actually works properly. Review collected by and hosted on G2.com.

I'm *incredibly surprised* that this company has received a best-in-class/leader award. There are so many glitches in their system, it's mind-blowing and I've gotten to the point of not reporting them anymore because no good ever comes of it. I've reported glitches multiple times, and I still experience them. They generally don't have any solutions to issues, and generally don't seem to care about fixing them. Just a few glitches for example:

-Subscription with autopay on not being collected automatically,

-Invoices not being created by the system for subscriptions on a monthly payment plan (no error messages, I just come across these randomly)

-Fully setup subscriptions temporarily showing as "$0/month" (Came across this randomly)

-Issues with Invoiced not accepting the micro-deposit amounts from clients (Alerted to me by clients, I get this fixed by going around Invoiced and straight to Stripe)

-Sometimes when setting up a subscription, the system (perhaps something to do with the coding?) will change the monthly or annual price that's entered by a few dollars less (I've witnessed this dozens of times)

I've brought these issues up with this support department, especially no.5 multiple times, with little help/explanation in return. At least twice a week, I need to set aside time to look through the list of all the open invoices to look for anything that may appear unusual. This should not have to happen.

The reporting capabilities are minimum, and it's surprising the things you aren't able to report on that you would expect to be able to. Do I have the ability to download all the subscription plans we have in Invoiced to do a thorough check of how many people are on each plan? No. Do the number of plans you have exceed the number Invoiced will show on one page? Well you're out of luck because they don't provide the option to scroll to a "next page" so you can just look at the first "page". The sales tax reporting is wonky, and we've had to invest in Avalara to get proper sales tax reporting as we can't get it from Invoiced. I could continue listing off the inconveniences of this platform, but it's tiring, and I'm so glad we are in the process of switching away from them. Review collected by and hosted on G2.com.

Invoiced simplifies the invoicing process for our organization. I use it on a daily basis and I rarely have any issues with it. The platform is intuitive to use and is easy to pick up on, yet also provides a comprehensive help center for the odd questions I may have. Customer Support has been very helpful when I need their assistance as well. Review collected by and hosted on G2.com.

I have not identified any dislikes at this point. Review collected by and hosted on G2.com.

It's super easy to use and get my reports from. I use it about everyday. Review collected by and hosted on G2.com.

There is no way that I can import several invoices to several customers once. Review collected by and hosted on G2.com.

It's like having an extra person working for me. Sends statements and past due reminders to customers without me having to touch anything. Real game changer. So much time will be saved. Review collected by and hosted on G2.com.

So far it ticks all the boxes we needed. Have been super helpful with all my questions. Review collected by and hosted on G2.com.

Invoiced is allowing us to automate a part of our business that was old, clunky and inefficient. Everyone on the Invoiced team from sales, to onboarding, to technical support are super at what they do! Unlike companies that force you to use "chat bots" these are smart and helpful people who answer questions and help solve problems! The software offers many robust features and has very good API/ developer customization tools that allow us to tweak things to work best for our company processes and flows. Review collected by and hosted on G2.com.

The only real negative is more related to the limited fileds and rigidity to the fields that sync in from Quickbooks DESKTOP. However, this is typical of the QB desktop integration with most apps/ software. Review collected by and hosted on G2.com.