Invoiced Pricing Overview

I love the user interface both for the company and for the customer. I am also extremely thrilled with the chat function which they are very responsive on. Review collected by and hosted on G2.com.

Their subscription set up for recurring invoices is a bit funky Review collected by and hosted on G2.com.

Only good thing about the system is the UI... Ease of use, when the system actually works properly. Review collected by and hosted on G2.com.

I'm *incredibly surprised* that this company has received a best-in-class/leader award. There are so many glitches in their system, it's mind-blowing and I've gotten to the point of not reporting them anymore because no good ever comes of it. I've reported glitches multiple times, and I still experience them. They generally don't have any solutions to issues, and generally don't seem to care about fixing them. Just a few glitches for example:

-Subscription with autopay on not being collected automatically,

-Invoices not being created by the system for subscriptions on a monthly payment plan (no error messages, I just come across these randomly)

-Fully setup subscriptions temporarily showing as "$0/month" (Came across this randomly)

-Issues with Invoiced not accepting the micro-deposit amounts from clients (Alerted to me by clients, I get this fixed by going around Invoiced and straight to Stripe)

-Sometimes when setting up a subscription, the system (perhaps something to do with the coding?) will change the monthly or annual price that's entered by a few dollars less (I've witnessed this dozens of times)

I've brought these issues up with this support department, especially no.5 multiple times, with little help/explanation in return. At least twice a week, I need to set aside time to look through the list of all the open invoices to look for anything that may appear unusual. This should not have to happen.

The reporting capabilities are minimum, and it's surprising the things you aren't able to report on that you would expect to be able to. Do I have the ability to download all the subscription plans we have in Invoiced to do a thorough check of how many people are on each plan? No. Do the number of plans you have exceed the number Invoiced will show on one page? Well you're out of luck because they don't provide the option to scroll to a "next page" so you can just look at the first "page". The sales tax reporting is wonky, and we've had to invest in Avalara to get proper sales tax reporting as we can't get it from Invoiced. I could continue listing off the inconveniences of this platform, but it's tiring, and I'm so glad we are in the process of switching away from them. Review collected by and hosted on G2.com.