InTouch CRM Pros and Cons

Cost effective solution for smal and medium size organisations and good for sales survey, tracking, messaging Review collected by and hosted on G2.com.

Nothing much they need to upgrade some templates only which sometime feel technical chalanges to some people but overall its very good tool Review collected by and hosted on G2.com.

Intouch CRM is one of the best tool i have ever used. It is basically the aitomated tool which provide you the automated services regarding CRM related to your smal and large business. Moreover, the name of the tool is the assurance that you will be in touch with your customer audience. My business didn't responding much good before using this tool but know I am happy because I am leading my business targets by using this easiest tool. It is not wrong I say that its not a tool its a helper which helps you to make stronger your relationship with consumers. It has very nice and easy interface along with the many customization options. Review collected by and hosted on G2.com.

Sometimes the tool gets stuck until you restart your device but I don't know why why this gonna happen it will makes you frustrated but this happens very rarley So, it is bearable. Review collected by and hosted on G2.com.

This CRM keeps me literally "In touch" with my clients every month, holidays, birthdays, anniversaries, etc with just a quick click. I love how easy it is to set up groups so I can tag certain clients so they receive the appropriate email. Review collected by and hosted on G2.com.

I have a hard time with the program when I use my MAC, whichI use 98% of the time. It does freeze up a bit when I use the MAC and I have to shut down and start over. It is a little frustrating. Review collected by and hosted on G2.com.

I love that I can set up groups and campaigns attached to each group. I can market for up to a year in less than 10 minutes. I also love the reminders that alerted to daily. I like how I can add members to the same family and add birthdays and anniversaries. Review collected by and hosted on G2.com.

I sometimes have issues when I use my MAC it freezes up. When I use my desk top I do not have this issue. Review collected by and hosted on G2.com.

Email campaigns that you can setup to stay in touch with your sphere of influence are awesome. I also am pleased with the ability to post listings (mine or other agents in my office) directly to social media before hosting open houses. Keeping Blogs active on my website is also great.

Ability to set up Mail campaigns and customize them, eddm option, connection Market Leader are all great features. Review collected by and hosted on G2.com.

Lack of link between MLS contacts and in-Touch database contacts. would be nice to keep them in-sync. Contact import process is very slow, should be much faster Review collected by and hosted on G2.com.

intouchcrm provides such a breadth of function it's like 8 apps in one. email marketing is the core (including multi-steps auto-responders), forms for website capture, polls and surveys, SMS marketing, mailmerge and labels for direct mail, sales contact management, sales pipeline management, billing management, helpdesk, social media as well.

- Email Marketing is really strong.

- Office based sales people will find it easy to use.

- Single View of Customer is really powerful to support sales.

- Support is excellent too, from the UK Headquarters.

This really is multi-touch, multi-media, multi-channel, marketing and sales for a less than £20 per user per month. Review collected by and hosted on G2.com.

Individual parts of the system may not have the richness of dedicated point-solutions. Some integrations are not there yet. It doesn't handle social as fully as some dedicated systems. All CRMs involve compromise. Review collected by and hosted on G2.com.