The interfaces are clean, easy to read/use, and simple. Integration with MS Teams is basically seamless. The support from our implementation team was fantastic. Review collected by and hosted on G2.com.
If you're twisting my arm for negative feedback then I would like to see more consistency in the admin portal. It's only fair to mention that I've definitely worked with WAY worse. Review collected by and hosted on G2.com.
348 out of 349 Total Reviews for Intermedia Unite
Overall Review Sentiment for Intermedia Unite
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The best thing about this company is that we never have to contact them. They provide our services without issues. I dont think we have ever had a day that we have been without service since we starting receiving services from Intermedia. Everything is also automated, with automatic bill pay that they do. They just send us an email receipt. It truely is just a plug - in and go system. Highly recommend. Review collected by and hosted on G2.com.
The only thing I dont like is they insist on credit card for billing and charge us a fee to process the card. Since they insist on payment by credit card, they should not charge us a fee to process the card. Review collected by and hosted on G2.com.
Great product very easy to use and configure for end users. Seemless use for the end users and they can learn it naturally since it is easy to use Review collected by and hosted on G2.com.
Not much to dislike, unless you do not want mobility this is a very flexible and mobile application that can be used from anywhere. Review collected by and hosted on G2.com.
They are quite polite and try really hard at the beginning to get things right. Review collected by and hosted on G2.com.
There is extremely poor communication on what the software is capable of. If you want to integrate to NetSuite, they say they can do it but only can halfway create the integration. Support is very polite and always answers but they can't resolve any issues. I'm a marketing guy by nature, and I have to solve 70% of our phone issues on my own. Review collected by and hosted on G2.com.
Number one for a VOIP phone service is reliability, and Intermedia has it. Our home service business depends on rock solid phones that integrate with our CRM. I frequently see posts from other users of our CRM who are tearing their hair out with glitchy phone service. Not us... we've never needed Intermedia customer support. Intermedia has all the VOIP features we need, and plenty of extras that we don't. Review collected by and hosted on G2.com.
At one point, we had some trouble finding a new desktop VOIP phone that was compatible with Intermedia. For some reason, only older discontinued models were supported at the time. Review collected by and hosted on G2.com.
I find it easy to use and understand and user friendly and as I age that is huge to me Review collected by and hosted on G2.com.
Honestly I use it to review pjone calls and email for compliance reasons and again I find it easy to use and understand and it is very effective and effecient for what I need to acomplish Review collected by and hosted on G2.com.
The Unite system is a great upgrade over the previous SIP-T interface. We were able to accomplish all our setup ourselves with the context help. When we have had questions or needed service adjustments, the Intermedia team has always been skilled, helpful and accommodating. I'm very pleased with our service. Review collected by and hosted on G2.com.
I honestly have no complaints. Our phone system operates perfectly and with minimal effort on our part. Review collected by and hosted on G2.com.
Easy to use. Freedom to change settings. Customer Support is ALWAYS helpful. I have yet to have a bad instance or bad experience with any product, or even people there. Review collected by and hosted on G2.com.
I have yet to find anything I dislike about Intermedia Unite! Review collected by and hosted on G2.com.
I enjoy texting to the clients from my PC. I can also share some types of files while in the SMS side of UNITE. Clients prefer a text rather than a call when scheduling services. Review collected by and hosted on G2.com.
The fax is a problem area. We have followed steps to set it up and faxed 1 time. Now we cannot figure out how to Fax or get a Fax. Customer support was helpful to get it set up with us. Faxing is not a priority for us since email is a better option most of the time. Review collected by and hosted on G2.com.
The user friendly system makes my job of managing all necessary tasks very efficient and reliable. As a client of Intermedia for more than 20 years, I've always been very satisfied with the communication's platform, the ease of integrations, and handling how all our incoming calls are setup and routed. The frequency of use and changes we make on an annual basis is easy to implement. And on the very few occassions I have needed customer support, they have always been helpful and quickly resolve the issue at the time. They are a true leader in the field. Review collected by and hosted on G2.com.
There isn't anything specific about Intermedia Unite that is negative, which in today's business climate is usually hard to say. Review collected by and hosted on G2.com.
I live this service. Offers long distance, some international calls, call forwarding, group conference call and many more for One low price. Great customer service Review collected by and hosted on G2.com.
Getting use to all the different functions. It takes a little while Review collected by and hosted on G2.com.
