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Intermapper Reviews & Product Details

A Key Part of Fortra (the new face of HelpSystems) Intermapper is proud to be part of Fortra’s comprehensive cybersecurity portfolio. Fortra simplifies today’s complex cybersecurity landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the fast-changing challenges you face in safeguarding your organization. With the help of the powerful protection from Intermapper and others, Fortra is your relentless ally, here for you every step of the way throughout your cybersecurity journey.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

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Top-Rated Alternatives

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Intermapper Media

Intermapper Demo - Map Your Network Automatically

Autodiscover your entire network (or a specific IP range) in just minutes. Customize the look and feel of your live diagram, and schedule regular device detection so you always have an up-to-date view of your network.

Keep tabs on all your most important IP-enabled devices and always see the network's status now, not 30 minute ago.

Intermapper Demo - Get the Alerts You Want

Get the alerts you want, when you want them. Choose from text, email, sound, and more so you never miss a critical network event.

Intermapper Demo - Plan for Future Capacity Needs

As your network grows, analyze trends and ensure you always have the bandwidth to support your network activity.

Intermapper Demo - Make Network Management Easy

You're always one step away from the insights you need. Drill down into historic data, view reports, and update alert settings, all from an intuitive, user-friendly interface.

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/6/2019

"Best product to map and monitor your network in real time."

4.5/5

What do you like best about Intermapper?

Maps your network easily. Shows real time network traffic. Provides alerts. Can link maps together. Can use Intermapper Client or Web Gui. Used by other Education systems like Cenic. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Needs other add-ons like, Graphing like Cacti, Weathermap function like with Cacti, Being able to export maps to Visio, Cisco Configuration backup tool like with Solarwinds or Netbrain Review collected by and hosted on G2.com.

Ned F.

Senior Principal Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

3/24/2018

"Venerable product is still the best in class"

5/5

What do you like best about Intermapper?

The ease of constructing maps was and is Intermapper's best feature. I've been using Intermapper since the original Dartware release, and this has always been the reason I've stuck with it.

The new release I just upgraded retains a high degree of compatibility with older versions, but adds important new capabilities like probe groups the original didn't have. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

First, I'm content with the functionality Intermapper provides in regards to defining networks, arranging maps, and so on. I haven't gotten deep enough into defining custom probes or creating elaborate charts to comment on that yet.

That said, it would be cool if the map arrangement facilities were extended to provide some automatic alignment facilities in the style of Omnigraffle or Visio.

There are a couple of glitches I'd like to see addressed. One is that sometimes the Insert menu is grayed out when it should not be. (Yes, I know about the read/write toggle and no, that's not it.)

Another, more serious issue is that sometimes editing probe settings either crashes my VNC sessions or the whole Mac OS X server (in the kernel_task). Now, I realize that this is not Intermapper's fault - there's no way an application should be able to crash the windowing system - but realistically, Apple is unlikely to fix this so it would sure be helpful if Intermapper could avoid doing whatever causes this. Review collected by and hosted on G2.com.

Raymond K.

Member of Board Of Directors & Supervisor of Technical Operations

Education Management

Mid-Market (51-1000 emp.)

6/22/2017

"Review of Intermapper Monitoring software"

4/5

What do you like best about Intermapper?

Intermapper is a great easy to use monitoring tool that allows us the user to effectively monitor any size network. Great notification feature with various options for delaying or modifying how outages and critical devices get reported.

Inetermapper also has very good charting options that allow you to chart single and multiple interfaces on a chart. Again ample options for customization. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

A challenge when using Intermapper is it a bit cumbersome creating customized charts. For some reason when moving/combining multiple interfaces onto one chart it refuses to move. Sometimes finding the proper probe for some devices is also challenging. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Hi Raymond. Thank you so much for your review. It’s awesome to hear that you’re benefitting from Intermapper’s flexible monitoring, as well as the option to share access with multiple users.

We’ll soon be revamping our user-contributed probes library, which should make it easier for you to find the probes you need and create your own.

I’m sorry to hear you’re having trouble creating customized charts. You should be able to easily drag multiple data charts into one chart. Try changing the prefix/scale of the graph to make it smaller. The data may be there; it just may not be large enough to show. If you’re still having issues, our support team is happy to help.

Jim C.

Director of IT

Mid-Market (51-1000 emp.)

6/19/2017

"Long time user"

5/5

What do you like best about Intermapper?

Very quick and easy to setup a map of your network. The first time you let InterMapper automatically discover your network, it is quite breathtaking. There is no other software package that can do this a well as InterMapper. The historical data on your network is stored very efficiently, you can quickly reference uptime on devices as well as bandwidth usage and other specifics on your server/router/switch use. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

If you don't want to use the map view, the list view is kind of clunky. But why use the list view? Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Get demo first, do a scan of your network, then remove all but the relevant monitoring points to determine your license requirements. You really don't need to monitor every little thing to get a useful and accurate map. For example I will map a router, then a device or 2 on the other side of the router to show it's working. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Provide a visual reference of my network topology, checking network assets for uptime and other issues. I have this map on a monitor on the wall of my office and anyone can walk by and see how systems are doing. I also let anybody access the map web page Intermapper automatically sets up so they can see network status. The ability of the users to know Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Hi Jim. Thank you so much for your thoughtful review. I’m glad you’ve found the maps valuable. And I love hearing that you’re publicly displaying your maps for others in the organization to see.

As far as the list view goes, any time you want to make mass updates to your maps, the list view would be the way to do that. It gives you options if you want to make changes to probes, thresholds, policies, etc., on a mass scale, and you can sort by the specific criteria you’re interested in. It’s pretty straightforward. If there’s any other criteria you would like to be able to sort by in that view, you can contact our support team at support.intermapper@helpsystems.com.

Thanks again for reviewing Intermapper!

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/22/2017

"Made for networking not help desk "

2/5

What do you like best about Intermapper?

I like the status windows and how it can be configured for almost anything. Monitoring PC's and printers on it. There are lots of windows packages with lots of useful data. Also like how the maps can make it clear where things are for new help desk staff. like how I can integrate it with other software. The online help is very responsive, however not always the most useful. Some are great and will work with you until the issue is fully solved. Where as others will just send a generic reply and leave you never to be heard from again. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Dislike how much we need to configure ourselves. Feel like there should be a little more control built in so that the monitoring us more useful .I.e wake over LAN. If it can't read while asleep whats the point. I do wish the standard status window was a little more appealing. As if this was to be left open in at the front of a help desk it would be a little nicer to show more than a grey box. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Be prepared to invest some time to make it work for your use, its a great program will just take time and integration to get to a point where it can be used on a daily basis. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

a Lot of monitoring, such as paper levels in printers and status of PC's and software installed.

Its good for this, but not great, am having to do a lot of work ot make it useful for monitoring from a help desk. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Thank you for your thoughtful review! It’s great to hear positive feedback on your experience with Intermapper, especially with teaching new help desk staff where things are located.

We are making updates to the status window and look forward to sharing those with you in upcoming releases.

Intermapper’s focus is infrastructure monitoring, while Wake-on-LAN is more of a troubleshooting tool. If you want to troubleshoot potential issues with Intermapper, you can create a helper application that launches from within the map. You’ll find more information about how to do this in the user guide.

Our support team strives to answer questions in a timely manner, so I’m sorry to hear you haven’t always been happy with the level of support you’ve received. If you have any outstanding, please do get in touch with our support team directly so we can help you resolve them.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/11/2016

"Intermapper - Was great, worried about its future"

4/5

What do you like best about Intermapper?

I like it's small footprint and the fact that, when it works, it's our go-to product for troubleshooting our network. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The current builds of Intermapper, 6.0 and up, have been nothing but buggy and I have spent hours trying to get it back to a functional level.

Once tech support told me roll things back, I was able to find the hidden interface options that never really existed in previous builds.

The new company running intermapper have been adding features that we don't really need and it's been impacting our systems management. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Check everything out. There are hidden windows that don't agree with other settings pages. When it works, it works wonderfully. As I said, there seems to be some growing pains. I found hidden windows that support didn't seem to know about. When we were getting alerts on interfaces we didn't want to monitor, support didn't tell me how to turn off the alerts, instead, they told me how to adjust delay timers so the noise would go away. I ultimately figured out how to fix it on my own.

Additionally, I've been told on several occasions that the "next update will fix it all," only to have worse bugs.

It's a shame because up until version 6, Intermapper was our "old reliable." Now it's just noise and frustration. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Monitoring our networks and servers via SNMP probes is simple (at least it was pre-6.0). Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Thanks for leaving an honest review. I’m sorry to hear you’ve had trouble and that recent releases haven’t met your needs. We’re constantly working to improve Intermapper. If you have unresolved support issues, please do contact support if you haven’t already done so at support.intermapper@helpsystems.com.

Paul L.

Sr. Network Eng

Broadcast Media

Mid-Market (51-1000 emp.)

6/19/2017

"Long term happy customer"

4.5/5

What do you like best about Intermapper?

Our businesses have grown-up around Intermapper, and its features have kept pace. You can quickly and easily set-up powerful monitoring of networks and systems -- using both polling and trapping. You can make it as simple or as detailed as you want. There are many out-of-the-box probes and you can create your own as well. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I wish that more Intermapper users would contribute their home-made probes and icons to the community. I think that others could benefit from their ideas and work. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Best bang for the buck. Intermapper can process information from many other industry monitoring systems (Big Brother, Nagios, etc), so you can leverage their capabilities for considerably less investment in time and money. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We monitor many disparate networks across our dozen divisions -- from typical network and server gear to industry specific devices. We are able to spot the problems proactively and notify the correct teams. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Hi Paul. Thanks for being a long-term customer! It’s great to hear you’ve stayed with Intermapper as your business has grown over the years.

We agree that the ability to share probes is a huge benefit for the Intermapper community. Actually, we plan to launch a newly-designed probes library this year that will make it easier to find the probe you need, as well as submit a probe for others to use. Stay tuned.

Verified User in Government Administration

Enterprise (> 1000 emp.)

6/19/2017

"Its our main Alerting and Network Monitoring System"

5/5

What do you like best about Intermapper?

We like that we are able to build different maps and have live views of our critical networks & systems, providing real time alerts. We like the helpers that allow us to quickly access systems using our 3rd party tools. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

We wish it was easier to add more useful details to the alerts about the system when there are issues so that the tech who receives the alerts can be quickly dispatched. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

For anyone looking to monitor their network routers and switches, this is a great tool to keep in mind if you don't already have one. I would recommend you try it out and see how it will help you. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We are monitoring over 900 devices with Intermapper and we are able to do this with a handfull of techs and engineers. We are looking for potential issues and real time events affecting business driven applications. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Thank you for your kind review. I’m so glad you are successfully monitoring your network with Intermapper.

We appreciate your feedback about alerts. If you wish to add more details about a specific alert for your technicians, you do have the ability to add free-form text within the notifier text field. You can also drag-and-drop smart tags to automatically pull in whatever information you want to see in the alert to help technicians resolve issues more efficiently. If you have questions, our user guide is a good resource.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

6/19/2017

"Excelent proactive tool to monitor and prevent issues."

5/5

What do you like best about Intermapper?

The feature of have the intermapper server software installed in any currently used operating system like macos, linux and windows. The feature of have a "live" map of the network representing the use (and probably abuse in some cases) of the subnets or port of critical servers or services in the company (LAN and WAN wise). The feature to create different maps to represent different areas of the company communications (be that as networks, servers, cameras, internet, etc.) and to establish permission to allow who and what can be seen by users. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

One of the main features we loved is to "see" live traffic in the maps, but this feature is no possible to see in the web server map published site. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Thank you for your review! I’m happy to hear that you’d recommend Intermapper to others, and that you’re mapping different equipment and areas of your network.

With your comment about live traffic, the web version is a more static version of the map, so that’s why it doesn’t contain live traffic. We can look at it as a possible enhancement request if it’s something that would be valuable to have, though.

Jeff V.

Cisco Engineer

Computer Software

Enterprise (> 1000 emp.)

6/22/2017

"Intermapper is the best network/system monitoring product for the money."

5/5

What do you like best about Intermapper?

InterMapper has wonderful flexibility and along with unmatched capability. I've never found anything that I couldn't do with InterMapper so far. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The automatic network detection and scanning functionality isn't great, although it has improved significantly over the last few releases. The java underneath the client has issues sometimes if your screen layout changes. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Know what you want to accomplish before you start implementing Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

InterMapper provides us with up/down notifications, service/resource status and resource utilization tracking(with the reporting and netflow collector options). All of this is highly configurable and you can tune each map for a specific audience, high level summaries for the execs, quick outage detection for Ops and all the gory details for the engineers. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

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Hi Jeff. We love hearing reviews like this. It’s great that you’re taking advantage of Intermapper’s flexibility with mapping and alerting.

We continue to make product enhancements to improve the quality of our scanning and user experience. Please do let us know if there are specific issues you’re having that we can help resolve.

Thanks so much for your review!