Video Reviews
Instant tool to offer support
Very easy to use
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3,339 Intercom Reviews
Overall Review Sentiment for Intercom
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HIPAA compliant without a massive cost.
AI that can actually help my users.
Useful and clean product walkthrough features.
Easy to build help desk articles.
All on one platform with good UI.
Startup discount.
Pricing for AI chat bot feels simple and fair.
Easy to get set up. Review collected by and hosted on G2.com.
Startup discount is great but won't get you HIPAA compliance.
Usage based pricing can be difficult to model future cost to company.
Have to have an active seat for any engineers who are just setting up product walkthroughs even if they aren't providing customer support.
App doesn't seem to consistently send notifications for incoming live chats. Review collected by and hosted on G2.com.
Great support tool, great support team (there's a minimum number of characters on the questions. that's very weird) Review collected by and hosted on G2.com.
I had high hopes for the Intercom Product tours. It's ok overall but has some minuses. I can see you're working on it, and the support team has been great in delivering our feedback to the product team. So I am waiting on the improvements :) Review collected by and hosted on G2.com.
The AI that can effortlessly improve my grammar and spelling. Additionally, it's offer a variety of options to enhance my writing, such as choosing a more friendly or formal tone. Review collected by and hosted on G2.com.
Nothing for now. Intercom is an incredibly user-friendly and convenient tool to utilize. It's truly a pleasure to use Review collected by and hosted on G2.com.
What I like most about Intercom is how easy it is to navigate. I can easily view our team's CSAT standings using the "Report" option, and I can create and customize macros for easier customer interactions. Review collected by and hosted on G2.com.
As a person who always likes to customize my theme on every platform, I think it would be great if I could change my preferences to different styles and colors, in addition to the "Light or Dark" mode. Review collected by and hosted on G2.com.
Their ai features are developing and very helpful for customer support. There are lots of options to send messaging to customers and it's easy to use. Clear role permissions for your team. Review collected by and hosted on G2.com.
Sometimes their ai bot can be wrong and you'll have to redirect the conversation to find what the issue really is. Review collected by and hosted on G2.com.
Intercom is the best customer service app that can really help to connect with our customers in the most convenient way. It's come so handy since there are quick links that will appear from the right-hand navigation bar to help our investigation in an easy way. Review collected by and hosted on G2.com.
There are some Intercom issues that will happen that can affect our quality performance. Review collected by and hosted on G2.com.
Versatility, allows me to put order in our client and company list Review collected by and hosted on G2.com.
No kanban board, no capability to associate leads and companies more arbitrarily Review collected by and hosted on G2.com.
Easy use of macros. It's easy to create, edit and delete macros to use with clients. Review collected by and hosted on G2.com.
Mobile app does not have all functions comparing to desktop version. Review collected by and hosted on G2.com.
I am using Intercom for a lot of time, have experience with other platforms, and I would like to say that Intercom is the best solution between functionality side and user-friendliness
The AI update is also a great feature!
And many others, such as to see who is checking the chat, ping, dark mode, etc. Review collected by and hosted on G2.com.
I wouldn't say I liked the thing when the user comes to the chat with the identical email but not logged-in in one of the times (like just an email response) and I will not see the previous history with the contact, even when the email matches. Review collected by and hosted on G2.com.
First of all the user interface is too good.
You can easily manage multiple chats at a time.
Chat taggig makes it easy for us to identify the categories of issue.
Most of the basic queries are handled by the Chat Bot which reduces the hassle.
It also allows us to monitor chats of other team members. Review collected by and hosted on G2.com.
We cannot chat with the client on behalf of other team members, if I need to transfer the chat midway to my colleague, customer gets to know that person who is handling a chat is now changed.
Sometimes, chatbot fails to assign chats to any of the available team members and chat remains unassigned without any notification. Review collected by and hosted on G2.com.
