Intercom Reviews & Product Details - Page 6

Simple, Easy to use and solves majority (if not all) our technical requests from inbound customers. This has been game-changer for our entire company, and provides top-management a full visual of chats, follow ups and customer journeys. It's been instrumental in our growth as a company, and at solving issues in our start up phase. We rely on this multiple times a day. Review collected by and hosted on G2.com.

not much to dislike. Required our full technical team to be a part of implementation, but thats mainly because our Sales and Marketing team are not incredibly tech savvy in back end development. Review collected by and hosted on G2.com.

I think it's a testament to Intercom that it's been the go-to tool for customer communications in the last three companies I've worked at, ranging from small startups to large public organisations.

As a Product Marketing Manager, I love how intuitive, user-centric, and visually appealing Intercom is. From recruiting users for beta testing to sending newsletters and building product tours, it's fantastic to cover such a range of capabilities with one single tool.

Their customer support team is also excellent. Whenever I've encountered a blocker, they've been quick to respond and provided great support. Review collected by and hosted on G2.com.

On the downside, because it's such a powerful tool, I often find myself Googling where specific features live, even after years of using it. Improved in-platform navigation and searchability would make a big difference. Review collected by and hosted on G2.com.

I love that Intercom has a widely integrated system to provide granularity and precision when we build customer communication strategies. I can be very specific, and there are many functionalities I can choose from. It's my daily job to use Intercom and I really like how easy it is to get in touch with my customers, providing support not only via chat, bu being able to link knowledge base articles as well is really powerful! Review collected by and hosted on G2.com.

AI is still a bit confuse to set, also not being able to delete some old stuff. This has been improving with time, though. Review collected by and hosted on G2.com.

Intercom has a complete package of customer service tools, including documentation (knowledgebase), on-site messaging, ticketing, site tours, and other user adoption tools. The app itself is blazing fast, which is a pleasure to work with. The Wordpress plugin works like a charm: if you run a Wordpress site, user data is synched automatically with the plugin. I appreciate the fact that the tool is not metered by number of users, so if you have a large number of free users, you don't get charged unless you send them certain types of messages. Customer service is always friendly and usually can help me get to the answer. Their own AI customer service tool is generally good & saves a lot of time. Review collected by and hosted on G2.com.

There is definitely a steeper learning curve than I was expecting, as a solopreneur. Some things are really much better if you can get developer hours (on-site tours and event tracking are examples). Some parts of the tool are not customizable -- you have to accept the existing formatting or setup (banners, site tours, posts). There is no built-in option for multilingual site tours. Review collected by and hosted on G2.com.

One thing that fascinates me about using Intercom is the fact that I can constantly see how many users I have contacted on a daily basis and can quickly access a conversation with them. Review collected by and hosted on G2.com.

I consider that it's not something that I dislike completely, but perhaps the aesthetic customization within the app could be improved a bit. It doesn't look bad, but considering how good everything is in general, I would say that this is an opportunity for growth in that aspect. Review collected by and hosted on G2.com.

I really love the fact that I can solve a lot of problems of my company hiring only one product. We send e-mails, created our news feed, implemented a chat, added tooltips, etc. Review collected by and hosted on G2.com.

Unfortunately, the UI could be better. We frequently spend some time finding where is an specific setting or feature. Some tables could have more sorting options. Only a few columns could be sorted on certain screens. Review collected by and hosted on G2.com.

Intercom is very easy to navigate once you get the hang of it. Taking notes while on calls and easily able to send a email right after is very helpful! Review collected by and hosted on G2.com.

There is not much to dislike, I think all the features are very beneficial for calls in a work place setting. Review collected by and hosted on G2.com.

The Customer Satisfaction report has become a must in my daily and weekly review regarding the interactions we have had with our users and makes it easier for the manager to track what can be improved in our end and provide feedback to our employees on time to increase the satisfaction of our customers! Review collected by and hosted on G2.com.

I would prefer if the Conversations report gave the manager the chance to consult what were the chats we received on a specific time frame, and forward us to the link of the conversation, that would help us speed up our Quality reviews since nowadays, we only get to see the volume of chats, but not what those chats were. Review collected by and hosted on G2.com.

Comprehensive Features and customization options. Intercom offers live chat, email campaigns, help desk, and knowledge base in one platform. You can also integrate it with Slack, Salesforce or Jira.

I can't imagine using any other tool! Review collected by and hosted on G2.com.

Some features may require time to master. Support could reply faster ;) Review collected by and hosted on G2.com.

The ability to keep daily communications with customers in one place and easily respond to live chat as well as automate email drips. Review collected by and hosted on G2.com.

Having to upload images that we send for FAQs every time. If there was a library where we could keep all these in intercom, it would be a game changer. Review collected by and hosted on G2.com.