Intercom Reviews & Product Details - Page 4

Intercom took every main need Customer Support teams need to executure the best job for our customers and turned it into a high quality, multi-functional use for CS teams- and did so while making it the most user-friendly application. Our team has used other *big name apps I won't mention* and we all have agreed Intercom is the BEAST of these. Not only does Intercom hardly lack featues, they consistantly listen to the needs of teams and work accordingly. I don't ever see us not having Intercom in our journey. Review collected by and hosted on G2.com.

There really are no dislikes about Intercom. Is there features they lack? I mean, yea. Just lik every other app in this world. With Intercom, you can count on your voice being heard and your needs deeply considered. Review collected by and hosted on G2.com.

Intercom has revolutionized how our team handles customer support. The AI features, particularly Fin, have drastically reduced response times by addressing repetitive inquiries and freeing up our team to tackle complex issues. We love how easy it is to build workflows, automate outreach, and manage customer interactions across multiple channels. The Knowledge Hub is a fantastic feature, enabling us to centralize resources like articles and FAQs for seamless updates. Intercom's integrations with our tech stack are top-notch, making it incredibly versatile and efficient. Review collected by and hosted on G2.com.

Occasionally, we’ve encountered minor lags when the platform is processing a high volume of data.

A lot of features we would like to try out but can get quite expensive quite fast for small teams. Review collected by and hosted on G2.com.

intercom makes it easier to do my job - the prompt and AI function help when answering customer support questions much quicker than if i had to do this myself and helps to really speed up my response time so I can deal with more enquires at a time Review collected by and hosted on G2.com.

There's actually not much i dislike about the system, it's easy to use when multitasking different jobs during the day Review collected by and hosted on G2.com.

Intercom was a great help to me in improving my skills on how to provide a precise and concised information to my clients. It was easy to use as it provides you all the necessary response template. All you have to do is click on it. I use it everday at work so I was able to provide an exceptional customer service to my clients. Review collected by and hosted on G2.com.

Intercom is useful in checking the footprint of all the clients I have interacted with. But there are times it will take for a minute for Intercom to sync all the contacts history. Review collected by and hosted on G2.com.

One of the best features, ticketing, allows me to create customer cases and track their requests; you can also see how many agents are focused on a customer's request and establish internal communication. This application is essential for improving customer service through chat, email, social media, technical support, and other channels. The application's built-in chat and messaging capabilities enable instant interaction with customers. This greatly improves response times and overall customer service satisfaction. By effectively handling repetitive questions, automation solutions such as workflows and chatbots have also greatly reduced our team's workload. Intercom is a well-structured program that anyone can use with ease. Review collected by and hosted on G2.com.

I can't predict the best results, and it's often difficult to find what you're looking for when searching for a name or even an email address, so I wish there was a better alternative with its search bar. Review collected by and hosted on G2.com.

It's very complete. I love and I can have so much data in so little time. The help desk is really good. The proactive tools are also really helpful and I can reach customers very fast. Review collected by and hosted on G2.com.

It takes too long to get help from the support team. When I reach out it's often things Fin can't answer and I have to wait for a while to get an answer, then I reply the next morning and get an answer in the evening. And then I'm lost and don't rememer if this issue is solved. Review collected by and hosted on G2.com.

Not only is Intercom great with the features that they provide, but enabling them and using them is super simple. They have really great help articles and guides on how to build and use the software. A lot of times you can just get in and play around and figure things out really quickly because the software is so user-friendly. Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people. From Fin Ai to tracker tickets to help in our bug resolution process, Intercom is reaching into a lot of different parts of our business to make us more efficient and take care of issues more quickly. Review collected by and hosted on G2.com.

I really can't think of anything, love everything about this software. Review collected by and hosted on G2.com.

What I like the most about Intercom is the seamless possibility to integrate it with our backend and all of our tools. Additionally, the wide variety of channels available to chat with our users—whether it's live chat, email, or in-app messaging—has made communication much more flexible and effective. Review collected by and hosted on G2.com.

What I dislike about Intercom is that, unfortunately, once you exit the 95% discount of the startup program, the pricing becomes quite hefty. This has led us to downgrade some of the amazing tools and features in order to save costs, which is a bit disappointing given how valuable they were for our operations. Review collected by and hosted on G2.com.

We've been using Intercom and Fin, and it's been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle. Plus, it was super easy to set up, and the Intercom support team has been awesome whenever we've run into any problems. The platform itself is really powerful for customer support, and the integrations with other apps we use have been a huge bonus. I definitely recommend it to anyone looking for a top-notch customer support solution! Review collected by and hosted on G2.com.

Intercom’s Fin has been a great addition to our team, but we’ve encountered one major issue. When we use it for email support, there’s no threading, which can get messy. Other than that, there are a few minor quirks, but nothing that’s a big deal. Overall, we’re happy with Intercom and Fin, but we hope they can address the email threading issue with Fin soon. Review collected by and hosted on G2.com.

Good combination of features overall, does most things a product team would need for supporting their customers

Support is good, and resolution time is quite swift despite us being on a startup plan

Integration was a bit tricky but how I love how I can pass on so much data from our app to Intercom Review collected by and hosted on G2.com.

A bit complicated to implement and set things up, and expensive overall, specially for small teams Review collected by and hosted on G2.com.