Intercom Reviews & Product Details - Page 14

The auto-assigning of tickets and the macros ability/customization Review collected by and hosted on G2.com.

When the servers went down a couple weeks ago, I reached out for help and was not able to get a response/update. Review collected by and hosted on G2.com.

Since we started using Intercom in our company, we were surprised by the ease of use and setup. Additionally, it encompasses all the necessary tools for customer satisfaction and for our operation to be optimized. Another positive point is that they are always providing improvements and new features! Review collected by and hosted on G2.com.

There are still some improvements and functions missing, but the Intercom team develops and launches new things all the time. Review collected by and hosted on G2.com.

We are very happy with Intercom as our customer support software. It is easy to use and to get answers to our clients. Review collected by and hosted on G2.com.

Merging duplicates can be finicky. It's nice to see the dupes, but combining them into a single converation is not that easy. It has lead to duplication of efforts as we are answering the same question(s) on multiple threads. Review collected by and hosted on G2.com.

I love the UI, the clarity in open tickets

Possibility to create macros and have saved links and articles

Report of our users and companies, tons of custom fields etc :) Review collected by and hosted on G2.com.

Sometimes the UI bugs out eg when I use split screen view (having 2 windows open in 1 monitor) Review collected by and hosted on G2.com.

Intercom is flexibile and powerful as a Help Desk. Its the best way for us to manage our shared inboxes and incoming requests. Review collected by and hosted on G2.com.

The AI formatting is not good. While the content is first class, I wish it didn't get give back huge blocks of text and made the responses more readable. Review collected by and hosted on G2.com.

Intercom is very easy to use, and track conversations as well as reasigning them, metrics etc Review collected by and hosted on G2.com.

sometimes we've faced some bugs on reportings but it was fixed by the team Review collected by and hosted on G2.com.

I love the interface and how easy it can be to navigate. Review collected by and hosted on G2.com.

For now, I haven't found out anything I dislike about Intercom. However, I believe there is always a better version of what we already know. With the consistent work, I know Intercom can and will be better. Review collected by and hosted on G2.com.

It's easy to use, especially for business. Organizing emails and chats hasn't been this easy! We use it for ease of implementation, customer support, and ease of integration in our interactions with the clients frequently. We use the service everyday. It's not just about easy management of email comms, but also the integration to other apps that we are simultaneously using like Salesforce, Slack, etc. Review collected by and hosted on G2.com.

| can't think of anything at the moment. Review collected by and hosted on G2.com.

Reports are very easy to create, the platform its simple and we have a great customer support by intercom, very quickly. Review collected by and hosted on G2.com.

I would love to have a bigger size of the inbox to chat with our clients. Review collected by and hosted on G2.com.

The tool is easy to use and has great UI. It is easy to manage several chats and collaborate with external support teams. It also has many great features to organize and manage ongoing and closed conversations. Plus, it's very versatile and offers features for in-product communication, help centers, etc. Oh, and their customer support is super helpful. Review collected by and hosted on G2.com.

The options for filtering conversations are limited (no way to filter by user data). Review collected by and hosted on G2.com.