Video Reviews
Instant tool to offer support
Very easy to use
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3,339 Intercom Reviews
Overall Review Sentiment for Intercom
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Intercom is easy to use, and the support team is quick to respond to questions! We as a team use this platform daily to support our customers. There are a number of features such as tagging, that are detrimental to data upkeep. Review collected by and hosted on G2.com.
I wish the support team was faster at resolving issues. Review collected by and hosted on G2.com.
The UI is beautiful and they have made it easy to communicate with customers using multiple channels. Review collected by and hosted on G2.com.
They have 0 empathy for their customers. God forbid if you encounter a bug, it will remain unattended for weeks (even months). Review collected by and hosted on G2.com.
The user interface, everything being handy, being able to pin and use visible data points, the customer support is easier since you are able to handle as many customers as the same time as you want. Review collected by and hosted on G2.com.
So far the experience has been good, there isn't that much to complain about, there have been some outages but those were resolved quickly enough. Review collected by and hosted on G2.com.
Intercom AI (Fin Agent) is a game changer, the AI learn to your documentation, website, everything you provide, and will give the best answer to your customer automatically. Review collected by and hosted on G2.com.
Testing environment on the automation may litlle bit confusing. Review collected by and hosted on G2.com.
It is easy to switch between settings and different features. Whenever you need help, customer sevice is always there to step in and provide assistance. Review collected by and hosted on G2.com.
Everything is going smoothly but a bit pricey. Review collected by and hosted on G2.com.
First of all, I like the user interface, it is so clean and organized.
I also like the most about the Intercom is, Integration with any plateform for reaching out the customer to the support center for any help. It is so convenient. Review collected by and hosted on G2.com.
Nothing is as dislike but when I experience Intercom in mobile application, it is not that much good and organized there. Review collected by and hosted on G2.com.
I think the most helpful thing with intercom is that they've really grown and evovled over time, they continue to push new products pretty frequently and do a good job of making you aware of what's coming out.
It's also easy to manage on your own without a lot of dev work (after you've implemented it), so it's nice to be able to just making changes/updates on your own wihtout always needing to make it a more complext process. Review collected by and hosted on G2.com.
I still think they have a ways to go with some of their integrations (JIRA, SF).
The pricing can also start rising pretty quickly with of the usage based functions, a lot of the recent AI updates were not included in plans, so they were additional cost. Review collected by and hosted on G2.com.
I think one of the best things about Intercom is its focus on improving customer communication. The platform offers a range of tools that help businesses connect with their customers in real-time through chat, email, and other channels. It’s really strong in its ability to integrate with various systems, which allows for a more seamless customer experience. Review collected by and hosted on G2.com.
Intercom can be relatively expensive, especially for smaller businesses or startups. The pricing model can become quite steep as you add more features or users. Review collected by and hosted on G2.com.
I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases. Review collected by and hosted on G2.com.
Maybe that sometimes the platform bugs and the beeping when receiving a new case is happening but not case is entering the inbox. Review collected by and hosted on G2.com.
What I like most about Intercom is that I can respond very quickly to a customer. Macros play a big role here. Customers are happy when they receive fast responses and this contributes to the growth of our business. Review collected by and hosted on G2.com.
There are rare times when the intercom slows down. Notification sounds are also not my favorite. Review collected by and hosted on G2.com.
