Video Reviews
Instant tool to offer support
Very easy to use
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3,338 Intercom Reviews
Overall Review Sentiment for Intercom
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How easy it is to use and how customizable their macros are, it allows to handle hundreds of chats a day with no great effort.
Another thing I love is the easy it is to implement in a new business.
It also allows to integrate another useful tools to obtain a high detail level on the conversations. It is also the tool I prefer to use daily to support the customers of the business. Review collected by and hosted on G2.com.
Sometimes the actions trigerred by keys can overlap and get a little messy. Review collected by and hosted on G2.com.
We've built out a really close customer engagement model by using Intercom for support, notifications, tooltips and more. The ability to make quick call outs with very little technical knowledge has been incredibly useful. I interact with Intercom almost every day to see requests, and track a few metrics. Review collected by and hosted on G2.com.
On the odd occasion, there have been a couple of limits on how I can run a product tour. Intercom needs the user to click "next" or go exactly where they are expected to, and to get around this takes a lot more effort with a "series". In so many ways the simplicity of Intercom is a strength, but on the odd occasion it could handle a slightly more advanced requirement. Review collected by and hosted on G2.com.
Compared to other chat service platforms, Intercom stands out as a clear leader. Its reliability is unmatched, ensuring consistent availability for our customers. We appreciate Intercom's commitment to innovation; they consistently introduce new features that keep us ahead of the curve. Review collected by and hosted on G2.com.
While the platform offers incredible value for larger enterprises, the pricing tiers might be slightly steep for startups or small businesses with limited resources. A more flexible pricing plan or potentially a free tier with limited features could make Intercom accessible to a wider range of businesses. Review collected by and hosted on G2.com.
The fact that you can do A LOT in Intercom. From product tours, to support, to emailcampaigns,.... You can do it all in a very intuitive way.
Also, when asking a question to Intercom support, I always get timely and to the point feedback. To end this review, the ease of integration is stunning. Review collected by and hosted on G2.com.
Sometimes you need to check out the helparticles because there is just too much possible in Intercom Review collected by and hosted on G2.com.
The tool is easy to use, has a great design and customization options, allowing us a to provide a better customer support. Review collected by and hosted on G2.com.
Nothing really, even when there is an outage it doesn't take that much to have a solution, the only think I would remark is that sometimes the automatic responses bounce back to us. Review collected by and hosted on G2.com.
Enables rapid conversations rather than long running tickets. AI is promising and maybe the best in the field, though not quite there yet for us to use in real scenarios. Workflows are really easy to manage and improves your support process. Plugins and integrations are working great.
Having used Zendesk and Salesforce before, I can definitely suggest Intercom. Review collected by and hosted on G2.com.
Search functionality needs some work.
Workflow is a great foundation. Could use more flexibility Review collected by and hosted on G2.com.
I think something extremely useful within Intercom is the fact that we have great tools like Chat gpt among others, in addition to multiple tools to view all the information. A very well-structured platform. Review collected by and hosted on G2.com.
One thing that I might not like is the fact that it uses a lot of RAM, maybe it lacks a bit of optimization. Review collected by and hosted on G2.com.
I do really love how it is integrated with AI options, it makes everything so smooth.
I use it everyday, 40 hours a week, in my customer support role,
And it makes everything easy by implementing new Ideas, and new features all the time.
It is easy to use, and has the most powerful and easy interface to use. Review collected by and hosted on G2.com.
There is nothing I do not like about Intercom Review collected by and hosted on G2.com.
Intercom is easy to use, and the support team is quick to respond to questions! We as a team use this platform daily to support our customers. There are a number of features such as tagging, that are detrimental to data upkeep. Review collected by and hosted on G2.com.
I wish the support team was faster at resolving issues. Review collected by and hosted on G2.com.
