Video Reviews
Instant tool to offer support
Very easy to use
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3,338 Intercom Reviews
Overall Review Sentiment for Intercom
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We can send push and popup to mobile users easily and build email system logic Review collected by and hosted on G2.com.
Price high, some features are overpriced so we looked for another solution. Plus Intercom is blocked by Viettel service, so our users in Vietnam with Viettel telecom can't access customer center and view URL for our banners and articles. Review collected by and hosted on G2.com.
What I like about Intercom is that it’s intuitive, and in just a second, I can reach my customers in various ways. Review collected by and hosted on G2.com.
The pricing is too high; I’d like it to be more affordable. Review collected by and hosted on G2.com.
The user interface is easy to use and it's very intuitive. It allows in-platform user communication via number of channels, such as surveys, messages or banners as well as email and chatbot.
The articles and knowledge base that feed into the chatbot are very effective too. It's great to have a centralized place for customer communications and product marketing.
My team and I use Intercom nearly every day. It has been easy to implement and integrate with other channels, such as Slack. Review collected by and hosted on G2.com.
Being able to pick the exact elements of your subscription is a cost-efficient way to use the platform. But you can't effectively use some options without paying for others, so it feels like a constant upsell.
I had a mixed experience with customer support. The highly effective chatbot means that a lot of issues can be resolved in no time. But anytime I need to speak to a human it takes a long time to be connected. I have encountered a range of customer support agents too - some of them incredibly helpful, and others less so. Review collected by and hosted on G2.com.
Over the years of using the intercom , it has been so user-friendly both for our client and as an agent . Integration -wise it made everything even smooth transitioning our chats to other ticketing tools we use . Additionally, we feel that the ease of convenience and accessibility somehow contributed to our happy clients as they can always reach out to us anytime hassle-free. Review collected by and hosted on G2.com.
One of the flaws I can consider to be disadvantage on my part , was during earlier days was lack or less customizations available . Like the AI , which does is not available back then . Review collected by and hosted on G2.com.
intercom has been very good software for us with lots of features and AI features I love using it. it has best integrations too with ease of use. Review collected by and hosted on G2.com.
I am using it for like 3 years and have not felt anything to dislike about it. Review collected by and hosted on G2.com.
Many effective tools that are very useful in providing customer support to many users. Review collected by and hosted on G2.com.
Their support can be a little hard to get a hold of and a few tools are missing key features like exporting data or walkthroughs of some complex tools. Either way, the pros far outweigh the cons. Review collected by and hosted on G2.com.
As a product marketer, the ability to pin point specific segments of users to launch a wide variety of messages, pop-ups, chat bubbles, news articles, etc, makes it really easy to reach our customers and provide a consistent and seamless experience for them. Intercom makes it really simple to create a unified in-app and help center experience for our customers. Review collected by and hosted on G2.com.
I have come across a few bugs but they usually don't hold me back from getting projects done. Review collected by and hosted on G2.com.
the AI generate responses and the template function make my life 100 times easier Review collected by and hosted on G2.com.
That I cannot go in and edit an email after creating a new user/lead. Sometimes I have a typo and instead of editing the email, I have to create a new user/lead entirely. Review collected by and hosted on G2.com.
Intercom is easy to use and allows great flexibility and control over your customer support. They regularly provide helpful updates for their product to enhance it's use. Review collected by and hosted on G2.com.
There is very little I dislike about Intercom. The cost per-assumed resolution with Fin is not always great as it can count for customers who drop off without truly being resolved. Review collected by and hosted on G2.com.
Is easily accessible and easy to use when completing a chat using the different macros and AI to make it easy to communicate with the customers Review collected by and hosted on G2.com.
I have never encountered something that I dislike about intercom. Review collected by and hosted on G2.com.
