Intercom Reviews & Product Details - Page 100

Intercom is simple to use and streamlined to create a robust help center and address client needs. We love it! Review collected by and hosted on G2.com.

The only downside from what I can tell is that their still growing and learning, which is never a bad thing - just means they have to put in more effort! Review collected by and hosted on G2.com.

I love how quickly I'm able to get help if I need it. Review collected by and hosted on G2.com.

I wish I could create more than one Help Center for different groups of people on our site. Review collected by and hosted on G2.com.

As a product person, I value the ability to segment my audience and target them with customized user messaging Review collected by and hosted on G2.com.

I wish that in-product messages could be updated for all users, even after being read. I think the search function could be much better Review collected by and hosted on G2.com.

It's easy to set up and efficient. The staff are really friendly. Availability of various self-help articles. Review collected by and hosted on G2.com.

One can no longer see their ratings unless they have permission. This happened after the heart icon was scrapped with the new update. Review collected by and hosted on G2.com.

The chatbot is very helpful to to provide live customer support, the chatbot its growing and getting smarter each day Review collected by and hosted on G2.com.

Support is only offered in English, which makes it a bit difficult to understand the dashboard at the beginning, but it's not very complicated though. Review collected by and hosted on G2.com.

I like both Intercoms as a product - nice chats, outbound emails, and notification popups. Oh, and Product Tours - what do we use most. Great blog, and very caring and attentive support. Has an integration with Fibery Review collected by and hosted on G2.com.

Pretty pricey 😓

That is the only disappointing thing so far. Review collected by and hosted on G2.com.

Privacy and ease. We built our workflows quite quickly and were able to improve some points that we didn't have in another tool. Variety and also autonomy to do anything. Review collected by and hosted on G2.com.

Not liking it is difficult. But there are some points that are already in development. Such as improvements in some already native integrations, for example, Salesforce only creating cases for existing contacts. Review collected by and hosted on G2.com.

First of all, it's effortless to use the platform very flexible to users; I'm using it for the e-commerce department, and it helps us track all the conversations and the customers quickly. On the right side of the panel, you can see any data, customer orders, tags, and so on... Review collected by and hosted on G2.com.

There are some features I didn't find, for example, agent statuses, you can only set away level, and there are no specific statutes like a break, lunch break, on the call. So on. also, I can not find contact ratio reporting; I don't know why maybe it is not included in my plan. Review collected by and hosted on G2.com.

The ease of response and consumer information. With this, the tool helps us to have closer contact with our customers. Definitely essential for the quality of service. Review collected by and hosted on G2.com.

I guess I didn't really like the look of the new inbox. But it could be out of habit. Review collected by and hosted on G2.com.

Integrated apps and APIs allow us to use our existing web services seamlessly within intercom. Review collected by and hosted on G2.com.

The cost is very high going from one tier to another. There are edge use cases (such as banners) that can only be accomplished by signing up for large product upgrades that come with many things not required. Review collected by and hosted on G2.com.