Video Reviews
Instant tool to offer support
Very easy to use
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3,347 out of 3,348 Total Reviews for Intercom
Overall Review Sentiment for Intercom
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The ease of response and consumer information. With this, the tool helps us to have closer contact with our customers. Definitely essential for the quality of service. Review collected by and hosted on G2.com.
I guess I didn't really like the look of the new inbox. But it could be out of habit. Review collected by and hosted on G2.com.
Integrated apps and APIs allow us to use our existing web services seamlessly within intercom. Review collected by and hosted on G2.com.
The cost is very high going from one tier to another. There are edge use cases (such as banners) that can only be accomplished by signing up for large product upgrades that come with many things not required. Review collected by and hosted on G2.com.
The 24/7 automated support with Resolution Bot- its great when clients have very urgent questions, they get immediate support and makes us look very professional. Review collected by and hosted on G2.com.
To add a user to Intercom is very expensive, and we cannot know if we need many users or if one is enough. We are a small company and have limited budget. Review collected by and hosted on G2.com.
It is very clear to see all the items that I handle in one place. I know the status of everything and can hand-off parts smoothly. Review collected by and hosted on G2.com.
I wouldn't say there are any significant downsides. Review collected by and hosted on G2.com.
Ease of use online and on the mobile app. Ease to connect with co-workers and new chat leads. Review collected by and hosted on G2.com.
Not much! Sometimes multiple people will message at once, or numerous chats will come in with the same email is frustrating. Review collected by and hosted on G2.com.
The basics are easy. But you can make it as big as you like and deem fit your company Review collected by and hosted on G2.com.
it's difficult to send e-mails to multiple email addresses at the same time. Review collected by and hosted on G2.com.
Reports are extremely useful and provide lots of insights about your support site and conversations with customers.
Intercom holds plenty of information regarding customers, like the previous times when they've been in touch, and it can sync with other apps (like Stripe) to provide a full profile of each customer Review collected by and hosted on G2.com.
Many features are only for higher paying plans and you need to be updating your subscription to have access to these.
It can be confusing when addind¡ng new people to conversations.
It's sometimes hard to determine whether a message's been seen. Review collected by and hosted on G2.com.
I have used a number of different chat platforms and services. Intercom is the simplest, and most modern I have used and feels like a messaging app rather than a corporate chat platform. It has many features that other platforms have such as macros and automated tagging, but it allows for addition features such as built in articles and GIFs that most customers love. Review collected by and hosted on G2.com.
There are some very minor issues I have such as searching for tags requires exact spelling and implementing articles doesn't offer a copy link that the user can then share with others. Review collected by and hosted on G2.com.
The chat feature works quite well. UX is good. Review collected by and hosted on G2.com.
Communication regarding what is included in the upgrade was not transparent, and only after we signed the contract, we realized that several important features (such as bots) are included in the "custom" plan. Review collected by and hosted on G2.com.
