Video Reviews
Instant tool to offer support
Very easy to use
The text "Intercom Review" is likely a title or heading and does not contain any content to translate. If there is more context or content, please provide it for translation.
3,353 out of 3,354 Total Reviews for Intercom
Overall Review Sentiment for Intercom
Log in to view review sentiment.
I have been using Intercom in the 2 companies already and nothing beats the usability, great web and phone apps, and their client support. For me so far it´s the best support tool for SaaS companies. Also, maybe it looks like nothing, but it comes very important the possibility to delete an already sent message or also to be able to post GIFs :) Review collected by and hosted on G2.com.
So far so good, maybe the only glitch I see is the search engine for users. It looks like just posting the email address is not sufficient. Also, it would be great to be able to choose the owner of the contacts of the whole company, not doing it one by one. Review collected by and hosted on G2.com.
It is quick and easy to use. Additionally, it shows the customer's system device info which is my favorite feature for the non-tech savvy customers who are unsure what system they are using. Review collected by and hosted on G2.com.
There isn't much that I don't like about Intercom. If anything, I would suggest that they make it possible for all departments to be notified when someone comes in. Review collected by and hosted on G2.com.
The support team has been with me the whole way through, Email change bugs being fixed they really are there for you 24/7. They also have gotten back to me every time I asked for anything quickly Review collected by and hosted on G2.com.
The email assignments need to be a bit more customizable. I also just would like the format to be a bit different. Easier also to use my Macros Review collected by and hosted on G2.com.
I like the fact the interface is so multi-faceted. There are various different things you can do with it, personal favourites including the client chat and help articles (which are linkable from your chats). Review collected by and hosted on G2.com.
There are certain useful features that you have to upgrade to get, such as the ability to tag or organise conversations. Review collected by and hosted on G2.com.
The app is designed exactly how our support workers need it and with tools like macro, they are able to save time and deliver better support. At the same time, our customers love the Messenger, which is always at their fingertips, and they are able to get in touch with support intuitively and quickly. Review collected by and hosted on G2.com.
There's very little of it. Honestly, the price is higher than competing tools. But it's hard to describe how an intercom will improve your life and work environment :) Review collected by and hosted on G2.com.
Easy to set up In-App posts. It also is great for segmentation of the audience and mobile set-up. The core of the product is the live chat and communication on web, but we do not use it. Review collected by and hosted on G2.com.
Intercom is not built for true email or lifecycle marketing. The email tool is very old and the reporting on emails is not there. There isn't a way to build easily a robust multi-channel program without the sacrifices of some channels. Review collected by and hosted on G2.com.
It has helped our small team scale by providing a centralized location for all customers and leads to interact with our organization. The articles/help center, in-app product tours, and automatic emails have helped with self-service onboarding and continued support. Review collected by and hosted on G2.com.
I don't really dislike anything although some things could be improved for usability. I'd love it if my outbound message lists could keep my preference for only looking at 'live' items versus having to apply it each time as well as a way to easily export a list of all of my articles (and filter by author) for easier auditing of Help Center needs. Review collected by and hosted on G2.com.
It has very good integration with users, and personal data is displayed easily. Review collected by and hosted on G2.com.
It is not possible to configure that there is no automatic bot after each response that rates us, and the images from Twitter cannot be seen. Review collected by and hosted on G2.com.
