Video Reviews
Instant tool to offer support
Very easy to use
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3,353 out of 3,354 Total Reviews for Intercom
Overall Review Sentiment for Intercom
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They fluidity of the UX. How in depth it is regarding customisation. This makes managing different clients easy. Review collected by and hosted on G2.com.
Difficult to integrate if you have no knowledgle Review collected by and hosted on G2.com.
Intercom is an incredibly user-friendly tool to use from both an agent and admin level. It has given us a powerful connection to our customers. We have been using it for roughly 8 years now and have continued to implement new functions as the business grows. It is very easy to implement and grow. Review collected by and hosted on G2.com.
Sometimes getting support back from them can take some time. Review collected by and hosted on G2.com.
I really like the ease of determining which customers will receive the automation and the timing. This helps a lot and gives me peace of mind. Review collected by and hosted on G2.com.
In my role, I use the entire proactive support feature, and I think the tool has been improving day by day. The product tour still needs adjustments to provide more flexibility, like other tools I know. Despite the explanatory materials, I still have a lot of difficulty understanding and using the Series feature. Review collected by and hosted on G2.com.
I think the one thing I like the most about Intercom is how simple and easily digestable the user interface was. I think that there were the right amount of buttons and everything was labeled very intuitively. When you first start using the platform it can be tricky to learn what each symbol stands for, but once you get the hang of it, the platform becomes a second nature almost.
It was suuuuper easy to integrate our work email and implimenting it into our user experience flow. A lot of users of our product enjoyed being able to use the chat features and giving the experience to "talk to us" directly.
Literally I use it all of the time to help with customer support tickets and is our go to platform to make sure our users get the help they need as efficiently as possible. Review collected by and hosted on G2.com.
I think that my only criticism is that I wish that there was an option to also have words alongside some of the buttons. Some of them look a little similar to each other so it's easy to get it mixed up. Review collected by and hosted on G2.com.
We have been using Intercom in our company for over a year, and the experience has been extraordinary. Intercom has become a tool we use every day for managing our communications with customers. Before, we had different tools that we ended up combining into one with Intercom.
On one hand, the chat feature allows us to control all the conversations that come in, and with the automatic bots, it facilitates the qualification of the different leads that enter. Lastly, the fact that we can have all the help center articles on the same platform makes it much easier to share an article directly from the support chat. Review collected by and hosted on G2.com.
The onboarding takes some time until everything is set up, but it is true that the product is well-prepared in this regard to guide you.
The series/tours part is the only thing we haven't completely moved to Intercom; here we continue using another application as it offers us more flexibility. Review collected by and hosted on G2.com.
We use intercom religiously in our office day-to-day. I enjoy that it keeps everything in one place! If you can't find it anywhere else it's most likely in a note on Intercom! Review collected by and hosted on G2.com.
Sometimes, information needed won't comeup. Such as a patient's profile even though it's been created years ago. I would like intercom to be able to keep duplicate profiles neat and togetther as well.. Review collected by and hosted on G2.com.
We use Intercom all day every day as the center of our support operations. I love how easily we can support 18k + active customers as well as multiple partners with a support team of 6 people, half of which don't have to live in Intercom all day. It wouldn't be possible without Intercom's automations, workflows, integrations, and Fin. Our customers and partners love our support. Review collected by and hosted on G2.com.
I wish there was more control over the spam filter. I would like to only have things I mark as spam go there, as we regularly lose legitimate emails into there. It's not always easy to remember to check it. Review collected by and hosted on G2.com.
The IA partner are very good when contugiration correct. Do not know about me the valor of, but seeing the IA in chat makes thinks more easily. Review collected by and hosted on G2.com.
The automation costumer distribution, i think the distribuition need to have more option them just the old to new ones Review collected by and hosted on G2.com.
"your integrated system for customer management and communication" Review collected by and hosted on G2.com.
having so many features is a bit overwhelming and the learning curve becomes complicated and right now I feel like I'm not taking full advantage of what I can do with intercom. Review collected by and hosted on G2.com.
The best about Intercom is easy of usability. Intercom is a feature rich platform and allows easy integration to salesforce and its best to create internal tickets to support various teams Review collected by and hosted on G2.com.
Intercoms own support is very limited and does not live upto their expectations Review collected by and hosted on G2.com.
