Video Reviews
Instant tool to offer support
Very easy to use
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3,350 out of 3,351 Total Reviews for Intercom
Overall Review Sentiment for Intercom
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One of the best features, ticketing, allows me to create customer cases and track their requests; you can also see how many agents are focused on a customer's request and establish internal communication. This application is essential for improving customer service through chat, email, social media, technical support, and other channels. The application's built-in chat and messaging capabilities enable instant interaction with customers. This greatly improves response times and overall customer service satisfaction. By effectively handling repetitive questions, automation solutions such as workflows and chatbots have also greatly reduced our team's workload. Intercom is a well-structured program that anyone can use with ease. Review collected by and hosted on G2.com.
I can't predict the best results, and it's often difficult to find what you're looking for when searching for a name or even an email address, so I wish there was a better alternative with its search bar. Review collected by and hosted on G2.com.
It's very complete. I love and I can have so much data in so little time. The help desk is really good. The proactive tools are also really helpful and I can reach customers very fast. Review collected by and hosted on G2.com.
It takes too long to get help from the support team. When I reach out it's often things Fin can't answer and I have to wait for a while to get an answer, then I reply the next morning and get an answer in the evening. And then I'm lost and don't rememer if this issue is solved. Review collected by and hosted on G2.com.
Not only is Intercom great with the features that they provide, but enabling them and using them is super simple. They have really great help articles and guides on how to build and use the software. A lot of times you can just get in and play around and figure things out really quickly because the software is so user-friendly. Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people. From Fin Ai to tracker tickets to help in our bug resolution process, Intercom is reaching into a lot of different parts of our business to make us more efficient and take care of issues more quickly. Review collected by and hosted on G2.com.
I really can't think of anything, love everything about this software. Review collected by and hosted on G2.com.
What I like the most about Intercom is the seamless possibility to integrate it with our backend and all of our tools. Additionally, the wide variety of channels available to chat with our users—whether it's live chat, email, or in-app messaging—has made communication much more flexible and effective. Review collected by and hosted on G2.com.
What I dislike about Intercom is that, unfortunately, once you exit the 95% discount of the startup program, the pricing becomes quite hefty. This has led us to downgrade some of the amazing tools and features in order to save costs, which is a bit disappointing given how valuable they were for our operations. Review collected by and hosted on G2.com.
We've been using Intercom and Fin, and it's been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle. Plus, it was super easy to set up, and the Intercom support team has been awesome whenever we've run into any problems. The platform itself is really powerful for customer support, and the integrations with other apps we use have been a huge bonus. I definitely recommend it to anyone looking for a top-notch customer support solution! Review collected by and hosted on G2.com.
Intercom’s Fin has been a great addition to our team, but we’ve encountered one major issue. When we use it for email support, there’s no threading, which can get messy. Other than that, there are a few minor quirks, but nothing that’s a big deal. Overall, we’re happy with Intercom and Fin, but we hope they can address the email threading issue with Fin soon. Review collected by and hosted on G2.com.
Good combination of features overall, does most things a product team would need for supporting their customers
Support is good, and resolution time is quite swift despite us being on a startup plan
Integration was a bit tricky but how I love how I can pass on so much data from our app to Intercom Review collected by and hosted on G2.com.
A bit complicated to implement and set things up, and expensive overall, specially for small teams Review collected by and hosted on G2.com.
We use this mostly every day I like how easy it is to track and manage customer conversations in one place. The tools for automation and reporting are also really helpful for improving efficiency and providing better support. Review collected by and hosted on G2.com.
One thing I don't really like is the font. Review collected by and hosted on G2.com.
We are a SaaS startup that began using Intercom three years ago. The Intercom Startup Program gave us significant cost savings during our first year. By integrating Intercom into our service, we’ve been able to offer instant assistance to our site visitors and users. The platform’s extensive documentation and responsive support have been invaluable in helping us take full advantage of its features. I highly recommend Intercom—it has streamlined our support workflows, saving both time and money while enabling us to provide more efficient service to our customers. Review collected by and hosted on G2.com.
While Intercom has good documentation, some users report slower response times from Intercom's own support team, which can be frustrating if you're dealing with a time-sensitive issue. Review collected by and hosted on G2.com.
I find Intercom easy to navigate and explore, making it simple to access the features I need. I also love the feature that provides suggestions related to my queries, which helps me find solutions quickly and efficiently. Review collected by and hosted on G2.com.
Sometimes, I experienced occasional glitches while using Intercom, but the support team was responsive and able to fix them efficiently. Review collected by and hosted on G2.com.
As a customer support for over 7 years, I have used different types of CRM and I can say that Intercom is one of the most user-friendly! Not just that, it is easy to set up their Automations and FinAI is the best! Ever since we used their "Suggested Help Articles" we have been getting fewer tickets. So helpful! Review collected by and hosted on G2.com.
Right now, I can't think of anything, to be honest. So far, my experience with Intercom is great! Review collected by and hosted on G2.com.
