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Instabug Reviews & Product Details - Page 2

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Instabug Overview

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What is Instabug?

Instabug is an AI-powered mobile observability platform designed to help mobile teams enhance app experiences by optimizing stability, performance, and development workflows throughout the mobile app lifecycle. Instabug's comprehensive solution provides the entire mobile development team with the tools necessary to release with confidence, identify and resolve issues efficiently, and iterate faster, ensuring an un-matched user experience. One of the standout features of Instabug is its lightweight SDK, which integrates seamlessly into existing mobile applications. This integration process is quick and straightforward, taking only a few minutes to set up. Once implemented, the SDK provides comprehensive insights into app performance, including crash diagnostics, network logs, and user feedback. The platform’s AI-powered functionalities, such as SmartResolve, automate root cause analysis and generate actionable code fixes, significantly reducing debugging time. This allows developers to focus on building features rather than spending excessive time troubleshooting issues. Instabug also includes task delegation tools that enhance team workflows by ensuring that the right fixes are assigned to the appropriate team members swiftly. This streamlined approach not only cuts down on resolution time but also fosters collaboration among team members, making it easier to manage and prioritize tasks effectively. Integration with popular tools like GitHub, Jira, Slack, and Zendesk further enhances the platform’s utility. By leveraging Instabug, mobile teams can resolve issues faster, enhance the overall quality of their applications, and ultimately deliver products that resonate with users. This positions Instabug as a vital tool for any mobile development team aiming to create exceptional app experiences.

Instabug Details
Product Website
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Instabug Community
Languages Supported
English
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Product Description

Instabug empowers mobile teams to monitor, prioritize, and debug performance and stability issues and ship better mobile apps.

How do you position yourself against your competitors?

Instabug is the AI-powered mobile observability platform built for teams who refuse to settle. From testing new features to optimizing app stability, we help mobile teams deliver flawless experiences across the entire development lifecycle.

With automated insights, Instabug captures everything that matters— device details, network logs, repro steps, session replays, app review trends, and AI-powered diagnostics—giving teams the context they need to hit 5-star app stability faster.

Seamlessly integrate with your stack—Instabug works with GitHub, Jira, Slack, Zendesk, and more to keep teams moving faster and fixing smarter.

Seller Details
Seller
Instabug
Company Website
Year Founded
2014
HQ Location
California, USA
Twitter
@instabug
4,259 Twitter followers
LinkedIn® Page
www.linkedin.com
258 employees on LinkedIn®
Description

Instabug is a leading platform for mobile app performance and user feedback, providing developers with tools to capture in-app feedback, bug reports, and crash analytics. By integrating Instabug's SDK, developers can enhance their app's quality and user experience through real-time insights and detailed feedback from users. The platform supports various mobile operating systems and offers features such as screenshot sharing, video recordings, and customizable surveys, enabling teams to address issues promptly and improve their applications efficiently. For more information, visit [Instabug's website](https://instabug.com/).

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Overview Provided by:
Yasmine Helmy
Sr. Growth Marketing Manager

Instabug Integrations

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Recent Instabug Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Valuable tool"
The metrics panel, very easy to read. And the tool has attending my needs
Read more
AP
Aashu P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Enhancing user experience"
Easy bug reporting, crash reporting and also the way it shakes device to trigger bug report
Read more
NS
Nayak S.Small-Business (50 or fewer emp.)
4.5 out of 5
"i have used instabug for one of my own usage"
nstabug empowers mobile teams with unmatched insights to anticipate, diagnose, and resolve issues before impacting users. that suits more with me
Read more

Instabug Pricing

Basic
Starting at $249.00
25000 Sessions Per Month
Pro
Starting at $499.00
500000 Sessions Per Month
Ultimate
Starting at $749.00
500000 Sessions Per Month
Enterprise
Contact Us
Per Year
See all 4 Instabug pricing levels

Instabug Media

Instabug Demo - Boost Mobile Growth with AI-Powered Insights
Test new features, improve app quality and collect actionable feedback across the mobile development lifecycle with our AI-powered mobile observability platform
Instabug Demo - Diagnose Quickly, Deploy Safely
Empower your mobile enterprise with Instabug's seamless support, unmatched availability, and robust redundancy solutions. Our mobile-first approach guarantees that as you scale, your privacy and security remain top priorities.
Instabug Demo - Elevate Your Workflow With Seamless Integrations
Connect your preferred tools to seamlessly enhance your mobile experience through custom team workflows
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Official Downloads

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233 out of 234 Total Reviews for Instabug

4.3 out of 5
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233 out of 234 Total Reviews for Instabug
4.3 out of 5
233 out of 234 Total Reviews for Instabug
4.3 out of 5

Instabug Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for InstabugQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

- Bug reporting

- Rules

- Crash reporting

- Netwrok performance

- Number of Features

- Ease of Use

- Customer Support Review collected by and hosted on G2.com.

What do you dislike about Instabug?

- Lacking an API

- Lacking serious issue management capabilities Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Establising trust between QA team and the dev team cause bugs are easily identified and debuggable and there is no room for people to argue for its validity, thus no fritction.

Categorising tasks per feature or business stream and auto-assigning them for effecrtive triaging and solving Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
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Thanks for the review! We pride ourselves in providing all the details so that mobile developers can take reproduce, debug and resolve all the feedback they receive.

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GS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

Bug reporting (so much detailed bug information and so well thought, like categories)

Network monotiring Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Missing an API to build custom flows

I would like to be able to share filters and send them over using links (if the filter params were part of the URL that would be possible for example for easy sharing)

Too expensive

Too few seats (seats should be cheaper, I cannot think that there is any substncial cost per seat for Instabug) Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

QA reporting effectively bugs back to the team

APM measuring Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
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Thanks for the feedback Georgios. I'm glad you and your team are getting value from our bug reporting and APM products. We are investing in improving Bug Reporting in the coming months so keep an eye out for custom flows in the future. I'll also provide the feedback about sharable URLs, I completely understand that pain point. Thanks again!

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Verified User in Leisure, Travel & Tourism
AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Instabug?

Easy integration and decent UX for end users to report issues in our mobile app or sending feature requests. Quick customer support. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Survey support is a bit underdeveloped - we're using other surveys tools because of that which is a pity and decreases value of Instabug for us. It's also a bit expensive. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Getting end-user feedback (this eliminates negative App/Play Store reviews to some extent), easy issue reporting from our QA team. We also use surveys to some extent, but lacking possibility to integrate it with our analytics and necessity to request answers along with user IDs to be able to connect the dots with analytics is currently a blocker for us. Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
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Thanks for the feedback! Glad to hear you are getting great value from using our Bug Reporting tool in your production app and that you have been getting great support from our team. I'll give them that feedback!

Your point about Surveys is spot on, and it is a place we are actively investing to improve. Stay tuned for lots of Survey updates in the next six months.

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IL
Product Owner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

We started using Instabug at early stages of product development and testing. It was super easy to report bugs, issues or improvements as they go straight to Jira. Developers liked it as it is way faster to debug and find out what is wrong. Sometimes they 'shake it' even for themselves while developing feature. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Very minor thing. "The shakes" go to Slack and Jira. Slack is the easiest and fastest way to see it. Would be great it Slack message about new bug had Jira link attatched. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Speed while reporting, easy access to logs and screenshots or screen recordings. In this way we can get easy and fast feedback from more people than usually. As the "shake to report" feature is a lifesaver for non quality assurance profesionals. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabug?

We can filter and manage all feedback from our users, filter them by country and dates and even tag them. Exporting all of this data helps us make graphics and decisions about our app. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

We cannot see the complete journey of the user when they submit feedback to us. The screen of the steps, when a user reports a Bug, of the steps they followed before submitting the input is empty. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

It helps us keep track of all our app's bugs every day. It also allows us to collect good and bad feedback from the users to keep improving the app for our users. Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
Editedit

Thanks for the feedback! We have recently improved our Screenshot & Repro steps in bug reporting. If you are unable to see the full visual and written steps in your bug reports please reach out to our support team and we can troubleshoot to make sure you can see the users completely journey. Thanks!

See how Instabug improved
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BJ
Program manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Instabug?

The instant bug reporting with screenshots and video recording

Crash rate monitoring and screen performance.

Also, sharing surveys and requesting the user to rate the app on the store helps a lot. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Limitations in adding more team members or the apps, and sometimes the report screens are delayed even if we have received the reported bug.

Chatting with the users over the bug report needs to be more convenient and integrated with Slack for examble. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Keep up monitoring our release health and crash rate, and if there is any new crash introduced in last release, it helps in filtering the crash per first seen, in addition to enabling the app users to report video records for complex issues. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

It keeps my developers happy as they get the metadata they need; it can naturally capture screenshots of what was happening in the app before the ticket was submitted is a nice bonus. I also like having multiple environments for our various applications. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

I want to be able to utilize canned responses and have a better mobile experience. I frequently have to respond to support requests while I am away from my computer, and instabug does not have a great experience for that at our pricing tier. Also, they raised the price on us substantially not long ago. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

It provides a mechanism for our users to send us tickets, metadata, and crash information from within the application itself. We also use this for feature requests inside the application. Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
Editedit

Hi, thanks for the feedback! I"m glad to hear your developers appreciate getting detailed reproduction info from bug reports. Speeding up development time is one of our main missions. Please stayed tuned for improvements to our canned responses and mobile experiences - we plan significant updates to both over the coming quarters.

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MA
Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Instabug?

It's impressive in bug reporting and crash reporting.

Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Sometimes there is few delays in receiving the bug reporting on Slack than receiving the email notification. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

It's very beneficial in having a platform to track the bugs and crash, and you app health report on.

In addition to haveing an open channel with your end users to troubleshoot the bugs with. Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
UO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

Instabug is an easy way to obtain the necessary information to solve customer issues quickly. Without it we would struggle to get the information we need from non-technical users, and would be unable to determine the correct root cause of the issue. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

I wish there were a way to remotely request a bug report from a specific device, as some of our non-technical customers still struggle with sending a bug report or just don't want to take the time to do so. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Instabug allows us to gain insights into our product's stability and support our customers when they run into issues. Having the ability to gather all of the necessary technical information and logs from when an issue occurs allows us to find the root cause of an issue and help our customers quickly. Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
Editedit

Great! Thanks for the feedback! Glad to hear we are helping you and team resolve customer issues in your app quickly and that we help provide useful technical info even when the responder won't completely understand it. To your request about remotely triggering a bug-report - we have heard that same feedback before, so stay tuned as we continue to improve bug reporting - it is definitely something on our radar.

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HY
senior ios engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Instabug?

I can have a deep insight into crashes in real-time. It saves a lot of time. Customer relations are good. You can even make a poll. Review collected by and hosted on G2.com.

What do you dislike about Instabug?

Sometimes I find it difficult to solve memory leak bugs. Review collected by and hosted on G2.com.

What problems is Instabug solving and how is that benefiting you?

Help me to identify the bugs. Review collected by and hosted on G2.com.

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Response from Kenny Johnston of Instabug
Editedit

Hi Huseyin! Thanks for the feedback. I'm glad you enjoy our support team and our crash reporting product. In response to your comment about solving memory leak or OOM crashes, would you mind reaching out to your support team. There might be some things we can do with a newly released "Custom Crash Groupings" feature to help you and team better group OOMs to more quickly identify the root cause.

See how Instabug improved
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