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Bugsee Reviews & Product Details

Bugsee Overview

What is Bugsee?

Bugsee is a bug and crash reporting tool for iOS and Android apps. Like a black box on an airplane, Bugsee locally records everything that the app is doing. Whenever a bug occurs, everything that led to it has already been recorded: - Video of user’s actions + touches (including in live apps) - All Network traffic - Console logs and more Also, recently, an independent benchmark for mobile crash reporters  named Bugsee as the #1 crash reporter for iOS — http://www.crashprobe.com/ios/ You can see a fully functional demo at bugsee.com/demo or watch the 100 seconds video - https://www.youtube.com/watch?v=0eChRvIm2qc

Bugsee Details
Discussions
Bugsee Community
Languages Supported
English
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Product Description

Bugsee is a bug reporting tool that synchronized video, network and logs for Mobile Apps and Web, reports include video of user actions, network traffic, console logs and many other important traces from user's app.


Seller Details
Seller
Bugsee
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@BugseeHQ
4,420 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Alex F.
AF
Overview Provided by:
Business Development Executive | Imaging | Consumer Electronics

Recent Bugsee Reviews

Sima I.
SI
Sima I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Video of bugs feature is amazing - really helps us make apps better"
Every detail is great. It's easy to install and to use. Support is really fast and helpful.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Bugsee makes debugging issues fun"
After starting to use bugsee it´s fun debugging issues in our mobile apps, the user experience is amazing, and it helps you to find the root cause ...
OP
Olga P.Small-Business (50 or fewer emp.)
4.5 out of 5
"our favorite crush reporting tool"
We love Bugsee. I using it every time when I need to report bug in mobile apps. This is the easiest way to report bugs to developers
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Bugsee Media

Bugsee Demo - Bugsee shows stack trace of the crash
Bugsee was recently named #1 crash reporter http://http://www.crashprobe.com/ios/
Bugsee Demo - Bugsee shows video + network leading up to crashes
Bugsee shows network traffic, including body, leading up to crashes
Bugsee Demo - Bugsee crash stats
Bugsee crash stats, with video and traces leading up to the crash
Bugsee Demo - Bugsee supports your favorite bug tracker and collaboration tool
Jira, Asana, Pivotal, Slack, GitLab, GitHub and many more
Answer a few questions to help the Bugsee community
Have you used Bugsee before?
Yes

18 Bugsee Reviews

4.9 out of 5
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18 Bugsee Reviews
4.9 out of 5
18 Bugsee Reviews
4.9 out of 5

Overall Review Sentiment for BugseeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

Bugsee is wonderful for demonstrating bugs and for understanding bugs our testers report. If a picture is worth 1,000 words a bugsee is worth 10x. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

I wish you could set it to record more than 1 min of video in certain cases. Its not always clear to me why a video is the length it ends up being. I also think it would be amazing if there was an integration with Jira to make a ticket based on the bugsee (although this may exist and I don't know about it yet). Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Its amazing for bridging the gap between the words people use to describe a problem and what is actually happening. Very often, especially when getting tester feedback from non-internal sources, its very unclear what people intend to report based on their language. With the videos in Busgee I can look at what they are doing and usually the issues becomes much more clear. Review collected by and hosted on G2.com.

Anjelika K.
AK
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Bugsee?

The feedback loop is so easily closed and the accuracy is very high. We like to be able to pinpoint exactly where the issues are using the screenshot feature. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Practically nothing. Their bug logging design just recently changed too - for the better! It helped our company greatly improve accuracy and we love using it. I wish I could see more knowledge on what screen a crash happened as not only a developer too. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Implement asap and see your productivity soar! Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

We build apps of different intensity levels and for different kind of customers - it has been great to use a product that allows the QA team to so-easily communicate with design and dev. Review collected by and hosted on G2.com.

Vadim P.
VP
CEO & Co-founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

Bugsee is an awesome product, that every member of our team liked so much. It saves us a huge amount of time for recording and reproducing any issues, extra communication routine. Now a recording of any issue and posting it to our tracking system take only 2 seconds, it is done directly from the application. Great integrations level! Now we have even more time to create great mobile apps! Bugsee made us and our clients happier! Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

nothing) we just love this product. it is easy to use service. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Test it and you will love it!) Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

faster bug testing Review collected by and hosted on G2.com.

Sima I.
SI
Frontend Developer
Airlines/Aviation
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Bugsee?

Every detail is great. It's easy to install and to use. Support is really fast and helpful. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Nothing actually. This is a amazing product, everyone in our company love it!) Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Install it for all your iOS and Android app and you will love it. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Bug tracking and apps crashing. It helps to get Review collected by and hosted on G2.com.

Katia Z.
KZ
Senior Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

The video recording of bugs is just an amazing feature. I do not know any other bug reporting product that has this feature. The installation was easy and fast. The user interface is very convenient and beautifully designed. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

I can not find anything that I do not like in the product. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

I would definitely recommend to consider using Bugsee, it is a great tool that will help your development team to find and fix bugs very quickly and efficiently. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Effective bug tracking and faster bug fixing. Review collected by and hosted on G2.com.

Ana T.
AT
Operations Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

The video recording is the best feature, our team loves the fact that this 60 seconds video tells you exactly what happened. iOS integration, design is awesome, reporting is fast and accurate and customer support is great. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Everything is great. The only think I can think about is may be pricing, but for the value it brings we are ready to pay. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Highly recommend to use Bugsee Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Fast bug tracking and fixing Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

It records your darn screen! That makes it so much easier than try to explain what is going wrong as a non-technical internal product user. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Bugsee automatically subscribes non-technical users to error reporting, which isn't really helpful to me. It would be nice to be able to specify whether you can actually do something about the error reports. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

It's super convenient. Try it out! Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

The sales/account management team uses an internal tool called Boa to construct all of the user-facing experience, and it can be very difficult for us to debug. With Bugsee, I don't have to get into long convoluted chains with our engineers and can simply SHOW what is going wrong. Review collected by and hosted on G2.com.

OP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

We love Bugsee. I using it every time when I need to report bug in mobile apps. This is the easiest way to report bugs to developers Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Everything is fine. Hope they will have mobile app soon. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

try free trial of ask support if you have any questions, they are great! Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Bug fixes in mobile apps Review collected by and hosted on G2.com.

Sebastian J.
SJ
CEO & Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

To know exactly when a crash happened and replay the user steps that lead to it. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

The pricing plan as we had lots of users and cost raised. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Try it, it will not only help to solve crashes, but you will customers better. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

Crashes, specially the ones with Augmented Reality. Review collected by and hosted on G2.com.

JL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bugsee?

It's often so difficult to replicate issues that our customers encounter. With Bugsee, we can see exactly what they are doing. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

It's expensive! It's also too easy to accidentally deploy to large groups. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

We are trying to identify user problems / bugs. Review collected by and hosted on G2.com.