The technical support is really good. I used InMotion hosting for the first website I created and they implemented everything for me to get my site live. Review collected by and hosted on G2.com.
If your website is starting to get a good amount of traffic, the shared hosting they offer is not the best solution if you want the best performance. Review collected by and hosted on G2.com.
Video Reviews
They've always been able to help me within minutes
58 out of 59 Total Reviews for InMotion Hosting
Overall Review Sentiment for InMotion Hosting
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Variety of hosting plans and options
Clear pricing without giant leaps in price from signup to renewal
Good uptime
Good bandwidth
Add-ons are affordable
Excellent customer support Review collected by and hosted on G2.com.
Not the absolute fastest hosting option on lower-tiered plans - benefits from CDNs more than others
Pricing for higher speed tiers may not be competitive compared to other hosting Review collected by and hosted on G2.com.
The only thing is that it is a bit cheaper than CloudWays. But you get what you pay for. Review collected by and hosted on G2.com.
Long wait times for chat - sometimes up to 20 minutes.
Unhelpful support - I've told chat I couldn't wait longer for them to look into my problem (I was waiting 20 minutes) and to open a ticket. They said yes, then I come back to my computer and they did not do this. So then I email about the issue and they email back hours later saying "There isn't an issue". Yes, there is still an issue.
Now I'm waiting for support AGAIN about the issue.
Their platform i is extremely buggy. I have to set things up multiple times, they say they work, but then they don't.
Also, sales mentioned migration was included when UPGRADING our servers with them (the only reason I didn't recommend Cloudways to my client) and that was just a lie. We have to do it ourselves, and it was extremely difficult because platform i is so buggy.
Why does it take 3-5 minutes to PULL UP MY ACCOUNT? Review collected by and hosted on G2.com.
Great User Interface, support available, and excellent competitive option for shared hosting. Review collected by and hosted on G2.com.
Dedicated servers are too expensive compared to DigitalOcean. Shared servers have many limitations. They emailed me asking me to disable back-up plugins because it was violating their policies. Review collected by and hosted on G2.com.
It's simple to use for my coworkers and I on any device. Review collected by and hosted on G2.com.
Finding the actual login link is somewhat difficult. I have it bookmarked but if I have to get someone else to login, they have to type in the exact address rather than simply searching. Review collected by and hosted on G2.com.
Inmotion hosting used to have affordable prices and outstanding and prompt phone, chat, email support however times have changed. Throughout my time with InMotion Hosting they've been supportive and usually always able to resolve any problems I've had. Review collected by and hosted on G2.com.
Over these last couple of years InMotion hosting's support had been lackluster and subpar at best. They were once commended for their amazing dedication to their customers and had offered FREE site backups as well as free SSL's - however I am not fond of the support they provide now. There has been a lot more service outages as well as long chat and call wait times. Their hosting speeds are still comparable and usually are really good - however I am getting fed up with the servers being down more often than not. Review collected by and hosted on G2.com.
I've been a customer of InMotion for 10 years and always feel comfortable with my site's performance and ability to contact their support and billing teams if needed. Review collected by and hosted on G2.com.
There are a lot of services in the cPanel, and it's a bit of a challenge to find the proper menu item when making configuration updates. Review collected by and hosted on G2.com.
Their services are affordable as compared to other service providers such as Afrihost and Name Hero Review collected by and hosted on G2.com.
Their servers are very slow. when you are busy editing your website, the I/O Usage just maxes out and the site slows down to a complete holt and has to wait and start again Review collected by and hosted on G2.com.
We use InMotion to host 70+ websites, and have had a great experience! Any time we need to talk with support, they know what they're talking about and can help find a solution quickly. Review collected by and hosted on G2.com.
I have no complaints about InMotion! We've only experienced downtime a couple times over 5 years, but that's to be expected. Review collected by and hosted on G2.com.
InMotion control panel and pricing are what I really liked.
Support is almost always available but not helpful. Review collected by and hosted on G2.com.
Support is available but not necessarily helpful!
Resources are not enough on shared hosting for a very simple low-traffic website.
Sometimes servers and even the inMotion control panel are not up and responsive that one of the reasons can be cyber attacks. Review collected by and hosted on G2.com.
Being a developer, I have tested a number of other providers and I can honestly say... There is no one that comes close to InMotion Hosting. Been with them for more than 8 years and their services have been outstanding!! Review collected by and hosted on G2.com.
I cannot think of one single thing I dislike Review collected by and hosted on G2.com.
