# InMotion Hosting Reviews **Vendor:** InMotion Hosting **Category:** [Shared Hosting Platforms](https://www.g2.com/categories/shared-hosting) **Average Rating:** 4.3/5.0 **Total Reviews:** 99 ## About InMotion Hosting InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients. ## InMotion Hosting Pros & Cons **What users like:** - Users highlight the **outstanding customer support** of InMotion Hosting, praising their prompt and helpful assistance anytime needed. (32 reviews) - Users highlight the **incredibly helpful customer support** of InMotion Hosting, consistently resolving issues efficiently and effectively. (28 reviews) - Users highly value the **incredible customer support** from InMotion Hosting, ensuring timely and effective assistance. (21 reviews) - Users value the **24/7 support** of InMotion Hosting, appreciating the quick response and knowledgeable assistance available anytime. (16 reviews) - Users praise the **helpful and knowledgeable customer service** that effectively resolves issues and fills technical gaps. (15 reviews) - Users highly value the **reliable service** of InMotion Hosting, experiencing consistent uptime and excellent support. (15 reviews) - Quick Response (14 reviews) - Reliable (11 reviews) - Technical Expertise (11 reviews) - Problem Solving (10 reviews) **What users dislike:** - Users often face **poor customer support** with long wait times and occasional inaccurate advice from tech reps. (8 reviews) - Users express frustration over **long wait times** for support, impacting the overall experience with InMotion Hosting. (5 reviews) - Users face a **lack of prompt phone support** , with callbacks sometimes taking several hours to receive assistance. (4 reviews) - Users report **downtime issues** with InMotion Hosting, causing disruptions and delayed support response times during outages. (3 reviews) - Users express concern over **email issues** , citing spoofing, bouncing emails, and slow support response times. (3 reviews) - Users find InMotion Hosting **too expensive** with significant price increases, making it hard to justify continued use. (3 reviews) - Users are frustrated by the **high costs** of InMotion Hosting, especially compared to other affordable options like DigitalOcean. (3 reviews) - Long Waits (3 reviews) - Users express frustration with **poor phone support** , citing long wait times and removal of direct assistance. (3 reviews) - Price Changes (3 reviews) ## InMotion Hosting Reviews ### 1. WP Launch is a perfect for WordPress hosting, with excellent support too **Rating:** 5.0/5.0 stars **Reviewed by:** Grete H. | Fine Art Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about InMotion Hosting?** I love the super helpful tech support. I'm not a web developer so I get stuck quite easily with my Wordpress site. They have been very patient with me and staying on the chat for well over an hour sometimes. They helped me recover a site I accidentally deleted so that was a huge relief! The hosting price for WP Launch is great too for an artist like me who is on a budget. My site is stable and any issues have been resolved very quickly with PHP upgrades and clearing cache files. It's been really easy to set up a staging site too for testing new features before they go live. **What do you dislike about InMotion Hosting?** It was a bit tricky to figure out what parts of the InMotion interface I needed to use for my site, but now I know what to click on. C-panel is very straight forward and familiar from other hosting platforms so that really helps. **What problems is InMotion Hosting solving and how is that benefiting you?** I'm not a web developer so I need a WordPress host who I can rely on helping me when things get a bit more complicated. I really feel like I'm in safe hands with InMotion as they have helped me on numerous occasions, wich is great for the price I'm paying. **Official Response from Jana Thibodeaux:** > Hi Greta, Thank you for the kind words. We are very glad to hear that the Customer Service Team at InMotion Hosting was able to help recover your site, and generally provide you with good help when needed. We understand the interface offers a lot of options. We appreciate you sticking with us to learn where to go to complete your tasks. This is something we are reviewing and hope to offer a simpler design in the future. Thanks for trusting us with your website and for your ongoing support. ### 2. Highly Satisfied with InMotion Hosting! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary P. | Creative Director / Information Architect / Illustrator **Reviewed Date:** April 14, 2026 **What do you like best about InMotion Hosting?** I've been with InMotion Hosting for about eight years, and I've gotten really familiar with the interface, so I know my way around the system pretty well. Most of the time, the service is really good, and I always get good customer support when I need something. They've always been very consistent with their customer service and tech support, even though they've cut back on some hours; their chat support is always available, which I appreciate. I've always felt very comfortable with their tech support since I can communicate well with them, and they understand my needs. They teach me how to run my VPS server better, and even if the first suggestion doesn't work, they have other techs that can help. Their rates are very competitive, which is a plus since I run my business on a budget, and even though rates rise after the promotional period, they usually offer opportunities to keep costs down. Also, whenever I experience something like server spikes, they help by suggesting things I can install or change on the server. I also like that the setup is pretty straightforward; once I get one site working well, I can repeat the process for other sites with similar results. **What do you dislike about InMotion Hosting?** I didn't like it when they cut their phone tech support down. They started cutting it off at 9PM at night, and then it comes back at 9AM in the morning. I'm definitely a person that likes to speak to someone and feel more comfortable. When I was upgrading, I was having quite a few problems on a legacy system before moving to a newer VPS package, and it took me a while to get it configured right. Sometimes when you have transitions, it takes a little while, but they did help me with that. But sometimes it does get a little frustrating. Wish I could get a quicker, more reliable solution faster. **What problems is InMotion Hosting solving and how is that benefiting you?** I host 35 client sites with InMotion Hosting and find their service reliable. Their customer support helps me manage and teach VPS operations, though I wish for faster solutions. Competitive rates fit my budget despite rate increases after promotions. **Official Response from Jana Thibodeaux:** > Hi Gary, Thanks for taking the time to share your feedback. It's great to hear you get good customer support from our team. We understand that eliminating 24/7 phone support is an inconvenience, but we still have live chat support around the clock. We really appreciate your long term support and thank you for trusting us with your client sites. We do all we can to maintain your trust and ensure our support team is well trained and go the extra mile to assist. ### 3. Reliable, Fast Technical Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Anita M. | I am a volunteer. I developed a website for my neighborhood Home Owners Association., Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about InMotion Hosting?** About 12 years ago, they were very helpful with moving my domain from GoDaddy to Inmotionhosting, setting up security, etc. Now, I know that I can get the technical support I need in a relatively short time. **What do you dislike about InMotion Hosting?** I am not a fan of the AI bot. A bot cannot fix the technical problems I encounter from time to time. **What problems is InMotion Hosting solving and how is that benefiting you?** Before I moved my site to InMotionHosting, my site was hosted by another company. Their prices kept going up and up, I couldn't get my technical issues addressed, and the services they offered kept having more and more restrictions. **Official Response from Jana Thibodeaux:** > hanks for taking the time to share your feedback. It means a lot to hear that you have found our support team helpful and responsive. We understand your concerns about our new AI tool. It is designed to assist with common questions and improve response times, not replace our 24/7 human support team. We are still refining some processes and appreciate your patience as we continue improving the experience. We are confident these updates will ultimately lead to smoother and faster support interactions overall. ### 4. Great hosting option choice **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about InMotion Hosting?** The customer service continues to be amazing and is available all the time with a live human. **What do you dislike about InMotion Hosting?** Loading speed is always a scoring issue but it's less an issue with InMotion services and more with taking the time to fully optimize WordPress (which unfortunately requires more paid plugins than in the past). **What problems is InMotion Hosting solving and how is that benefiting you?** Affordable, quality web-hosting with a variety of plans and options to suit your needs. Excellent customer service and technical support. Consistent uptime with limited bandwidth drops during peak times. **Official Response from Jana Thibodeaux:** > Andrew, Thank you for taking the time to share your experience. It means a great deal to hear that our commitment to exceptional customer service has made a positive impact. We couldn't be more proud of our team and the dedication they bring to supporting our customers every day. We also appreciate your recognition of our uptime and reliability, especially during peak periods. Providing a stable hosting experience is a top priority, and feedback like yours reinforces the value of those efforts. Thank you for your continued trust and support. If you ever need assistance, please don't hesitate to reach out, we're always here to help. ### 5. Complete and easy-to-use hosting service with everything integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Axel U. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about InMotion Hosting?** I like that it is a hosting service that integrates everything I need to work: corporate email, domain purchase and management, web hosting, and the ability to run Node applications or APIs without complicated configurations. The cPanel interface is intuitive and allows for quick management of sites, databases, and files. In my work, it becomes very practical to have everything centralized on a single platform that doesn't require much of a learning curve. **What do you dislike about InMotion Hosting?** What convinces me the least is that some advanced server customization options are limited. When I need more specific configurations, the only way is to use a rather basic web terminal, which makes more technical tasks take longer or require alternative solutions. It would be ideal to have more flexibility or more comprehensive tools for advanced adjustments. **What problems is InMotion Hosting solving and how is that benefiting you?** Solve the problem of having infrastructure scattered across multiple services. At my job, I manage domains, frontend, backend, APIs, and corporate emails, and before, I had to handle several different providers. With InMotion Hosting, I can centralize everything: domain registration, shared hosting, Node application deployments, database management, and email configuration. This reduces costs, simplifies daily administration, and allows me to deploy updates and projects more quickly and in a controlled manner. **Official Response from Jana Thibodeaux:** > Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs. ### 6. Unparalleled Customer Service, Effortless Transition **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | CEO, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about InMotion Hosting?** I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub. **What do you dislike about InMotion Hosting?** All is great with Inmotion Hosting. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting offers incredible backend customer service, solving my problems with WordPress websites and email issues efficiently. They support me in building my own websites even though programming isn't my expertise. **Official Response from Jana Thibodeaux:** > Hi James, Thanks for taking the time to share your experience. We truly appreciate the positive feedback, and the trust you have put in us for over thirteen years. It's great to hear our support team has been able to resolve your issues and that you find our diverse plans and available resources excellent! We look forward to supporting your online business and strengthening our partnership for years to come. Don't hesitate to reach our whenever you need, we're here for you. ### 7. Well Maintained Servers - Very Impressive Technical Support **Rating:** 4.5/5.0 stars **Reviewed by:** David A. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about InMotion Hosting?** Servers are very fast and well maintained. The 24-hour available support has been invaluable to us. As we host more than 300 websites on our dedicated servers, something is bound to go wrong. The technical support is always quick, professional and knowledgeable - helping us quickly resolve any issues that arise. With hosting this many websites, we are using the product, both through the WHM interface and the Cpanel interfaces on a daily basis. The tools available make it very easy for us to add new accounts and websites, integrate in new features and implement website updates. **What do you dislike about InMotion Hosting?** We've been an InMotion hosting customer for over 10 years. In that time there have been some minor glitches with updates and server hardware, but overall we are very happy with the product and the technical support. We would like to see it easier to migrate accounts and websites from one server to a new or different server. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting allows us to host and manage over 300 websites on behalf of our customers. **Official Response from Jana Thibodeaux:** > Thanks for the great feedback, David! We are honored to have earned your trust and your business for more than 10 years. Happy to hear you utilize WHM and cPanel with few issues. Will send your feedback about the ability to migrate accounts and servers. We understand this can be a challenge and will investigate how we can simply, or better yet, automate these processes. Don't hesitate to reach out if there is anything we can help you with. ### 8. Knowledge + Experience = Confidence and Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Gary G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about InMotion Hosting?** I've reached out to InMotion tech support on many occasions over the years, and their experienced staff have always been helpful, professional, and friendly. Each time, my dilemma was met with patience and understanding, and the "problem" was solved in short order. What I most value is knowing that IM staff have the knowledge base and experience to answer any questions I might have. **What do you dislike about InMotion Hosting?** To be honest, I'm not aware of any "downsides". **What problems is InMotion Hosting solving and how is that benefiting you?** As a published author of 10+ books (and more on the way), I rely on IM to keep my website running efficiently and securely, to promote my books and career as a writer. **Official Response from Jana Thibodeaux:** > Hi Gary, Thanks for the positive feedback! It's great to hear that our support staff is able to answer your questions. We're available 24/7 any time you need us. We appreciate your ongoing trust in our services, and look forward to continuing to support your online success. ### 9. InMotion is no longer my host provider **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about InMotion Hosting?** The technical support was very helpful the few times I required help to address an issue on my VPS. **What do you dislike about InMotion Hosting?** The customer support would just have you go in circles over an issue. The pricing would change without proper notifications and plan changes all the time. The customer portal was also a mess to navigate. **What problems is InMotion Hosting solving and how is that benefiting you?** They solved no problems for me, that's why I left InMotion for Cloudways. **Official Response from Jana Thibodeaux:** > Thanks for taking the time to share your experience. We're sorry to hear that support was unable to solve your problems and we were unable to keep your business. Best of luck with your new host. ### 10. Great Value and Support, But Watch Out for Price Hikes **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. **Reviewed Date:** August 21, 2025 **What do you like best about InMotion Hosting?** I really appreciate InMotion Hosting's easy setup process and the responsive service from their support team. Their interface panel, though old-school, is self-descriptive and easy to use. The speed and storage they offer are quite good, and I believe they provide excellent value for money, especially with their multi-year packages. The ability to create infinite emails through cPanel and their reliable service has been extremely beneficial to my website management. Their prompt support response is invaluable, particularly for someone like me who prefers a hands-on, straightforward approach to building websites. **What do you dislike about InMotion Hosting?** {"I am frustrated by the significant price increase after the initial subscription period. This makes it challenging to continue using the service as a small business owner.","I dislike the customer retention strategy of offering a cheaper initial price to attract new clients, only to substantially raise the cost for existing customers later.","The jarring price changes for renewing subscriptions feel unfair, making it significantly more expensive for continuing subscribers than for new ones.","Even though InMotion offers competitive offerings, the price increase over time makes it difficult to justify staying with them compared with potentially cheaper alternatives."} **What problems is InMotion Hosting solving and how is that benefiting you?** I find InMotion Hosting provides dependable speed, ample storage, and reliable service. Its responsiveness in technical support is invaluable for my non-technical needs, making it a top choice. However, I wish the pricing remained stable after promotions to suit my small business budget. **Official Response from Jana Thibodeaux:** > We're glad to hear that you appreciate our easy setup process, responsive support, and reliable service. We understand your concerns about how price increases can be jarring. We do offer a low introductory price to give new customers an opportunity to experience our services at a lower cost up front. This is a common practice across our industry. We do our best to keep our pricing competitive within the industry, and we’re committed to delivering ongoing value that supports your success. Don't hesitate to reach out to customer support if you need any help, or have any questions about our services. ### 11. Fastest services for best price **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Principal/Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about InMotion Hosting?** What I like most about InMotion is the variety of services. From self to fully managed WordPress, VPS hosting, and dedicated servers. They have such a variety that it's a good fit for just about anyone needing these services. Their prices are some of the lowest in the community. Customer service is top-notch, available 24/7 through email, phone, or online chat. **What do you dislike about InMotion Hosting?** The only thing I don't like is how their specials change so rapidly. It's like every 3-4 days, a new special comes out and only lasts a few days. If you don't act quickly, you may miss out on a great opportunity! **What problems is InMotion Hosting solving and how is that benefiting you?** I needed a platform to host multiple Wordpress sites that was fast, reliablable, had all the tools and support. InMotion had that and I jumped right in. Now I needed a reseller platform for the same. Found it at InMotion and it's been working out excellent! Their support has helped me immensely with small to large questions and getting things setup with me. **Official Response from Jana Thibodeaux:** > Hi Steve, I really want to thank you for this positive review, and for your ongoing support. Feedback like this means a lot to us. Happy to hear you enjoy our 24/7 support and our competitive pricing. Don't hesitate to reach out anytime, we're here to assist you. Jana T. - Brand Ambassador ### 12. Reliable Hosting with Excellent Support – A Great Experience with InMotion **Rating:** 4.5/5.0 stars **Reviewed by:** Abdulhai A. | YouTube Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about InMotion Hosting?** Whenever I have a question or run into an issue, their support team responds quickly and always goes the extra mile to help. The hosting is also very reliable, and the website speed is excellent, which makes managing my projects much easier. **What do you dislike about InMotion Hosting?** There’s not much to dislike, but the initial setup process could be a bit more beginner-friendly. For someone new to hosting, a more guided onboarding experience would be helpful. That said, the support team is always available to assist, which makes up for it. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting provides a reliable and secure environment for hosting my websites, which helps me focus on growing my projects without worrying about technical issues. Their fast servers, strong uptime, and helpful support solve common hosting problems like downtime, slow loading speeds, and confusing configurations. This has saved me time and reduced stress, especially when working on important client websites or launching new ideas. **Official Response from Jana Thibodeaux:** > Thank you for sharing your feedback. We truly appreciate your support and this positive review. I'm passing on your comments about the onboarding experience. I am sure we can work to provide some tools that will help beginners get online easier. I'm glad you found that our support team was able to assist when needed. Providing excellent customer support is on of our core values. Thanks again for trusting us with your website. Jana T. - Brand Ambassador ### 13. Real world web hosting supported by real humans. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about InMotion Hosting?** From the perspective of pure functionality, InMotion is the best hosting service I have dealt with in 25 years of web work. Outages are almost non-existent, the tools provided for managing web hosts are comprehensive, and their "Optimized Hosting for WordPress" packages are nearly flawless. Somehow, all of this comes at a very reasonable price. That said, what truly sold me on InMotion was their hosting tech support. Coming from a server administration background, I have high expectations for the competence of the hosting providers I use. No matter the situation I’ve contacted them about over the past 7 years, they have been there to work with me through basic websites to complicated web application integrations. I personally understand the difficulties of running a help desk at a large business. InMotion has a clear support philosophy they instill in their team: help people succeed. I find myself bouncing ideas off them before implementing tricky projects because they know their systems inside and out and collaborate with me. No complaints, no pointing me to a FAQ or white paper. InMotion Hosting supports me in supporting my clients and growing my business. **What do you dislike about InMotion Hosting?** Some out of date documentation lurks around inside the extensive knowledgebase. **What problems is InMotion Hosting solving and how is that benefiting you?** They offer me fast, reliable web hosting. That frees me up to be able to focus on the business of marketing and design. That is what I want to do. **Official Response from Jana Thibodeaux:** > Thank you so much for the positive review. We truly appreciate your support and are proud to serve customers like you. Hearing positive feedback like this motivates our team to keep delivering the best possible experience. Your positive feedback assures us that we are on the right path in the education and resources available to our Customer Support teams. We look forward to your continuous support and partnership for more years to come! Thank you again! ### 14. Reliable, Fairly Priced, Hosting with Spam Free IP **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole F. | President, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about InMotion Hosting?** I've spent years on various hosting services. I moved to InMotion about 5 years ago and haven't looked back. The uptime is excellent. Customer service is always available, responsive, and helpful. cPanel makes things easy to use and navigate. Unlimited domains and email addresses and with my Virtual VPN I'm not getting dinged for other users bad email behavior. Price is reasonable for all the services I receive. **What do you dislike about InMotion Hosting?** Their SSL process is confusing and convoluted. Especially if you're using a third party service. **What problems is InMotion Hosting solving and how is that benefiting you?** Reliable uptime - I'm not getting clients and prospects calling me or texting saying my website isn't working. VPN that delivers. No more getting dinged for other users on the shared plan who are spamming. Awesome support. When I have a problem I get answers and a solution fast. Saves time and angst. **Official Response from Jana Thibodeaux:** > Hi Nicole, I appreciate you taking to the time to review InMotion Hosting. I'm happy to hear you have had a positive experience with us for 5 years!! Your comments about SSL are valid, and we are hoping to improve that journey in the near future. We really value your ongoing support - don't hesitate to leave us feedback anytime. Jana T. - Brand Ambassador ### 15. it works well for my business needs for now. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about InMotion Hosting?** excellent customer service and technical help when i need it **What do you dislike about InMotion Hosting?** spam filter can be better. Dealing with Spam emails waste time and potentially dangerous. Need better email spam filter and removal method **What problems is InMotion Hosting solving and how is that benefiting you?** able to combine multiple email addresses in outlook **Official Response from Jana Thibodeaux:** > Thanks for taking the time to leave your feedback. We really appreciate hearing from our customers. It's nice to hear our support team is providing excellent support. We're sorry to hear you have been dealing with Spam and will look into how to improve the filtering. If you need assistance, don't hesitate to reach out, our support team is available anytime to help. ### 16. InMotion has been excellent to deal with **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about InMotion Hosting?** I have been very happy with their customer support. As someone with very little html and site management I'm very glad that it's easy to get in touch with them via phone or chat, and they seem genuinely interested in helping me to solve my issues. **What do you dislike about InMotion Hosting?** Some of the site navigation is confusing **What problems is InMotion Hosting solving and how is that benefiting you?** Using InMotion gives me peace and comfort knowing that I don't need to worry about my site hosting, that it will work and be up and running constantly. **Official Response from Jana Thibodeaux:** > Hi Jeff, Thanks for taking the time to leave this review and thanks for the 5 stars! I'm happy to hear you appreciate our amazing support and I'm glad they have been able to successfully assist you. I understand the site navigation could be improved, and we are taking steps to do just that. We hope you like what we come up with. I really appreciate your ongoing support of InMotion Hosting. ### 17. Best customer support in the business! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly G. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about InMotion Hosting?** I've been using InMotion Hosting for a while now, and I have to say—their customer support is absolutely top-notch! Their 24/7 live chat team has saved me countless times, always responding quickly and with genuine friendliness. No matter the time of day (or night), their agents are patient, knowledgeable, and go above and beyond to resolve any issues. It's rare to find a hosting company where you actually enjoy reaching out to support, but InMotion makes it effortless. Whether it's a technical hiccup, a setup question, or just needing guidance, they’re always there with a helpful attitude. If you want reliable hosting with exceptional customer service, InMotion Hosting is the way to go! **What do you dislike about InMotion Hosting?** Honestly, I have yet to run into an issue with InMotion. They have always gone above and beyond for me and those that I have referred to them. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion makes it easy to keep all the websites I manage up to date and secure. They also ensure that domain-based email addresses run smoothly. When it comes to more technical tasks, like rerouting DNS servers, their support team doesn’t just provide guidance—they make sure everything is set up correctly. **Official Response from Jana Thibodeaux:** > Thank you for your glowing review! We're thrilled to hear that you've had such a positive experience with our customer support team. Providing excellent service is our top priority, and we're delighted to have been able to assist you effectively. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your loyalty and look forward to continuing to support you with all your hosting needs. ### 18. Thanks for InmotionHosting for their service and support. **Rating:** 4.5/5.0 stars **Reviewed by:** Ehab A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about InMotion Hosting?** Professional support, Security, and stable service **What do you dislike about InMotion Hosting?** Sometimes the support queue is long (on line chat), i have to wait for long time **What problems is InMotion Hosting solving and how is that benefiting you?** All email-related issues **Official Response from Jana Thibodeaux:** > Hi Ehab, We appreciate the feedback! We're happy to hear you find our support professional and the service stable - that's what we aim to provide. Sorry to hear you wait in the support queue longer than you would like sometimes. We are always looking for ways to better respond to our customers and hopefully we can make some changes to ensure that becomes a rare occurrence. ### 19. Profession business hosting with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about InMotion Hosting?** I have been using InMotion Hosting VPS and Dedicated Servers for the last 5+ years. We have 100+ of websites and customers on these hosting. It is a high performing hosting, very stable & secured and everything works perfectly. InMotion hosting support is also outstanding. Always there to help us immediately every time we need it for anything. High level professionals knowing what the are doing. **What do you dislike about InMotion Hosting?** Noting to dislike. Everything works perfectly. **What problems is InMotion Hosting solving and how is that benefiting you?** Getting all our and our clients site in one place for easy management. Reliable solution for all the website to manage and maintain as well to develop a new sites. **Official Response from Jana Thibodeaux:** > Thank you for sharing your positive experience with InMotion Hosting! We are thrilled to hear that our VPS and Dedicated Servers have been meeting your needs for over 5 years. Our team takes pride in providing high-performing, stable, and secure hosting solutions, along with outstanding support. We appreciate your kind words about our professionals and their immediate assistance. We are delighted to be your reliable solution for managing and maintaining multiple websites efficiently. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help! ### 20. Exceptional hosting services **Rating:** 5.0/5.0 stars **Reviewed by:** Donna A. | Business Start-up Expert for Solo Business Owners, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about InMotion Hosting?** I have used InMotion Hosting for years for all of our clients. The service is great. But the most impressive is their customer support. They are incredibly helpful. **What do you dislike about InMotion Hosting?** I can't say I dislike anything about their services which is why I have been using them for years. **What problems is InMotion Hosting solving and how is that benefiting you?** My clients appreciate the security and uptime. **Official Response from Jana Thibodeaux:** > Thank you for your kind words! We strive to provide top-notch customer support and reliable services, and we're glad to hear that it has made a positive impact on your business and clients. ### 21. IN Motion **Rating:** 5.0/5.0 stars **Reviewed by:** Lee J. | IT Manager/Purchasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** Very easy to get in touch with and resolve any problems. Implementation was straight forward easy and fast. Have had little to no issues. when a Problem with the site occurred they had it resolved in a few min. Features are very robust and easy to find and use. integration was seamless with our word press website. **What do you dislike about InMotion Hosting?** there is really nothing i dislike at this point **What problems is InMotion Hosting solving and how is that benefiting you?** Our old web hosting service was shutting down and our provider suggested In Motion the switchover was all done in the back ground with no loss of service and no input from my IT team **Official Response from Jana Thibodeaux:** > Thanks so much for the 5-Stars and your kind words. It's great to hear from our happy customers that we are providing real value. We really appreciate your support. Please don't hesitate to reach out if you ever need assistance - we're always here to help. ### 22. A company that excels in customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about InMotion Hosting?** When I call for support, I get knowledgeable patient people. When I call either my issue is complex or very simple I feel foolish. The cost is reasonable and its rare I have to wait f more than a few minutes for tech support. Their AMP, main client dash, is easy to use. I am in the backend daily. The server is updated often. **What do you dislike about InMotion Hosting?** There is not much to dislike. Hard pressed to complain. **What problems is InMotion Hosting solving and how is that benefiting you?** I use inmotion to host my client's sites **Official Response from Jana Thibodeaux:** > Hi, Thanks for sharing your feedback. I'm happy to hear support has been able to resolve your issues in a timely manner. Don't hesitate to reach out anytime you need assistance, or have input on how we can better support you or to grow our partnership. Jana T. - Brand Ambassador ### 23. Easy set up. Fantastic technical support team. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Eileen R. | Founder, Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about InMotion Hosting?** Sales, Tech Support &Customer Services are all great! **What do you dislike about InMotion Hosting?** Not a thing. All aspects of InMotion products and serves have been 5 Star **What problems is InMotion Hosting solving and how is that benefiting you?** Flexible plans that allow for expansion when needed to scale **Official Response from Jana Thibodeaux:** > Thank you for the positive feedback! We're glad to hear that you found our support teams, and our products to be 5-star quality across the board. ### 24. They respond to issues when requested **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about InMotion Hosting?** The support staff help resolve issues relatively quickly. **What do you dislike about InMotion Hosting?** Like any hosting company once they have you as a client they have a tendency to continually raise the price of services. **What problems is InMotion Hosting solving and how is that benefiting you?** They host my website and websites of my clients. **Official Response from Jana Thibodeaux:** > Thanks for taking the time to leave this review. We're happy to hear that you have found our support staff helpful in resolving your issues. At InMotion Hosting we strive to provide reliable performance and exceptional support at a fair value. While pricing adjustments do occur as we continue to improve our infrastructure and services, we always aim to ensure our customers receive the best possible performance and features for their investment. We appreciate your business and the opportunity to continue earning your trust. ### 25. Great Phone Support, But Email Deliverability Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about InMotion Hosting?** you can get someone on the phone if there's an issue **What do you dislike about InMotion Hosting?** emails sometimes bounce. Their IP gets flagged as spam. too many people using, **What problems is InMotion Hosting solving and how is that benefiting you?** don't know **Official Response from Jana Thibodeaux:** > Hi, Thanks for taking the time to share your feedback. It's great to hear you find our support responsive when you have an issue. I understand how email deliverability is a concern. Will pass this along to the product team for investigation. ### 26. Inmotion Hosting is a great platform with informed help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about InMotion Hosting?** Their customer service is easy to get ahold of, and the people know what they are talking about. **What do you dislike about InMotion Hosting?** I think more could be done to stop the spoofing of email addresses. **What problems is InMotion Hosting solving and how is that benefiting you?** I use IMH mainly to host an education-related personal website. When issues occur, they get fixed quickly or they do a good job explaining what I need to do. **Official Response from Jana Thibodeaux:** > Thanks for taking the time to share your experience. It's great to hear you find our customer service team knowledgeable and they are able to help you out when issues occur. We are always striving to provide the best services and it's disappointing that you continue to experience email spoofing issue. We will continue to investigate and work to improve in that area. ### 27. Very satisfied using Inmotion Hosting for over 4 years now **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela Q. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** It has everything I was looking for from a hosting provider. Tech support is really helpful and has solved my issues 99.99% of the time. **What do you dislike about InMotion Hosting?** Sometimes support can get busy, and waiting for an agent can take more time than feels comfortable. **What problems is InMotion Hosting solving and how is that benefiting you?** It gives me full control over my domains and web hosting, as it offers the features I need to build websites for me and my clients. **Official Response from Jana Thibodeaux:** > Thanks for the 5-Stars! I'm glad to hear you find our tech support helpful in resolving your issues. I do understand the frustration with longer than expected wait times. I will pass this feedback along as we are always looking for opportunities so improve our support response times. Jana T. - Brand Ambassador ### 28. Reliable servers **Rating:** 4.0/5.0 stars **Reviewed by:** David P. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about InMotion Hosting?** The support from these guys are spot on, able to resolve issue effectively. The servers are reliable and have not had many issues with the multiple domains that I handle. **What do you dislike about InMotion Hosting?** Could use better tools understanding the backup features. **What problems is InMotion Hosting solving and how is that benefiting you?** The service is reliable with sufficient tools to deal with most situations. Able to handle many domains in the setup without additional help. **Official Response from Jana Thibodeaux:** > Thanks for the feedback, David. I'm happy to hear the support has been effective in helping you resolve issues when they arise. We have multiple backup options, so it's not clear what tools or resources would be most helpful for you. I'm happy to pass this on to our product team to review what we have and look for ways to improve for all backup features we offer. I appreciate the positive words, and your ongoing support. ### 29. Great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Christian B. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** What I like about best about InMotion Hosting is the customer service they provide. They normally provide solutions to my tickets in 24-48 hours. **What do you dislike about InMotion Hosting?** What I dislike about their service is that it sometimes crashes which leaves our store non-operational for several minutes. **What problems is InMotion Hosting solving and how is that benefiting you?** It has mainly helped me solved problems related to wordpress, emails, DNS and website backups. **Official Response from Jana Thibodeaux:** > Hi, Thank you for taking the time to leave this feedback. I'm glad to hear our support is able to help you resolve issues quickly. It'd disappointing to hear you have experienced downtime from crashes. That is never the experience we intend for our customers. We are always striving to improve our services and our infrastructure. I hope you notice improved stability and speed in the future. Jana T. - Brand Ambassador ### 30. One of the best VPS providers **Rating:** 5.0/5.0 stars **Reviewed by:** Ashod M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about InMotion Hosting?** InMotion has a very good uptime and competitive pricing. Easy to change your plan and they are honest with customer. Possibility of separate cPanels for each domain. **What do you dislike about InMotion Hosting?** Recently I was having trouble getting the phone support fast. Sometimes the call-back could be after 6-8 hours, but the same day. **What problems is InMotion Hosting solving and how is that benefiting you?** Whenever I contact with teh support via phone or chat, my problem was solved on the first contact in 95% of time, or the second time. I never had to call the third time. **Official Response from Jana Thibodeaux:** > Thank you for taking the time to share your feedback. I'm happy to hear of your positive experience with our hosting products. I understand your frustration with slow response times. We are aware that this can happen and are looking at way to improve response/call-back times. ### 31. Very happy with the quality of service I've received at InMotion Hosting. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about InMotion Hosting?** In the 7 years that I've been a customer of InMotion Hosting, I can't think of a single time that my websites have been down. That was not the case at my previous host (and why I'm no longer there). **What do you dislike about InMotion Hosting?** Over the past couple years it seems the response time for their standard support through emails has gotten pretty long and it can take 2 or 3 days for a response now. They do have a chat option that is much quicker, but it's disappointing that it's taking so long to get a response for none emergency things. **What problems is InMotion Hosting solving and how is that benefiting you?** They keep the servers up and running and are available if I ever need anything. **Official Response from Jana Thibodeaux:** > Thank you for your positive feedback and your support over the past 7 years. As InMotion Hosting continues to grow, we are always looking for ways to improve. I do understand your frustration with support wait times. I'm passing along this feedback to your customer support team. ### 32. Very Good Service Over the Years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about InMotion Hosting?** They went out of there way many times to help me resolve many different issues over the years, the other half of my business I would say, most of the time, i can be quite clueless but they fill in the tec gaps. **What do you dislike about InMotion Hosting?** There is not much really I don't likeabout IMH **What problems is InMotion Hosting solving and how is that benefiting you?** They really help me support my website and any issues when they come along. They do more than they should **Official Response from Jana Thibodeaux:** > It's great to hear that the Customer Service Team at InMotion Hosting has provided you with outstanding help. We're glad to have your support, and are always here to assist when you need it. Thanks for the positive review. ### 33. Exceptional Support, Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** John B. **Reviewed Date:** October 02, 2025 **What do you like best about InMotion Hosting?** I find the setup process with InMotion Hosting incredibly easy and supported, as their team diligently helped transition my website into their ecosystem. The technical support team is exceptional, often assisting with issues beyond their immediate services, and their extensive range of programs and services is truly comprehensive. This all-in-one capability and reliable support make them a standout choice for my needs. **What do you dislike about InMotion Hosting?** Sometimes when I'm trying to get help from InMotion Hosting, I have to wait for a while. However, it's not been too bad since they have a callback program so I don't have to stay on the phone— they'll call me back when it's my turn. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion Hosting provides outstanding technical support, assisting with both direct and indirect website issues, and offers a comprehensive range of services from website building to maintenance. **Official Response from Jana Thibodeaux:** > Hi John, Thanks for taking the time to share your experience. We're happy to hear you found the setup easy and that our support team was helpful. We understand it can be frustrating to wait for support; wait times will vary based on call volume, and we do work to address all customer needs as quickly as possible. That said, we will continue to find ways to minimize wait times. Thank you for trusting us with your website, we will do our best to continue to provide the exceptional support and service that you and all of our customers expect. ### 34. Satisfied with IMH and their services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** When I call for help, they are quick and efficient and helping with any issues and will either walk me through to resolve or resolve for me if I'm not understanding the process. **What do you dislike about InMotion Hosting?** Sometimes, not real often, you have to wait a bit to get help on the phone. **What problems is InMotion Hosting solving and how is that benefiting you?** They have helped resolve DNS issues with emails through Office.com, they have resolved websites errors for me as well. They have also helped with moving domains to their site for hosting. **Official Response from Jana Thibodeaux:** > Thank you for the positive review! It's great to hear our support team has been able to help your resolve issues when they arise. We understand that wait times can sometimes be longer than expected during busy periods. Please know that we are continuously working to improve our processes to minimize wait times while maintaining the high-quality support our valued customers deserve. ### 35. Always great service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about InMotion Hosting?** Their support team is top notch. Always available and quick to get any issues I have fixed. **What do you dislike about InMotion Hosting?** Honestly, I've used many hosts over the years, but once I started using InMotion, I've never used another for any of my projects, and I recommend it to my clients. I have no issues with them. **What problems is InMotion Hosting solving and how is that benefiting you?** They provide soild VPS and shared hosting, as well as fantastic unmanaged VPSs. Take care of all of my hosting needs. **Official Response from Jana Thibodeaux:** > It's great to hear that our VPS and shared hosting services, as well as unmanaged VPSs, are meeting all your hosting needs. We appreciate your feedback and look forward to continuing to support your projects. Don't hesitate to reach out if you ever need assistance. ### 36. Great technical assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Deb S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about InMotion Hosting?** The tech support helped me with my private outlook client in setting it up on my new iPhone 16 pro max . He was very patient ! **What do you dislike about InMotion Hosting?** Nothing every thing was Great can’t complain **What problems is InMotion Hosting solving and how is that benefiting you?** This benefits me so I can use my Outlook private client on my new iPhone 16 Pro Max I was able to configure it so I could read my messages **Official Response from Jana Thibodeaux:** > Thank you for this review! It's great to hear that the Customer Service and Technical Support Teams at InMotion Hosting have provided you with outstanding help. We are glad to have you as a customer and value your feedback. ### 37. Never ending, Never failing, Always there, Always gets things done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about InMotion Hosting?** They always solve the problem quickly, neatly, and regardless of how I fumble my explanation of what's happening. **What do you dislike about InMotion Hosting?** They're too far away for me to visit and bring donuts and coffee **What problems is InMotion Hosting solving and how is that benefiting you?** They've solved everything from stuck databases to PHP upgrades to misbehaving wordpress plugins **Official Response from Jana Thibodeaux:** > We're glad to hear that our support team has been able provided quick and effective solutions for all your issues. We'll be here if you need us again. We appreciate your ongoing support, and also wish that you were close enough to visit - coffee and donuts would be a great treat. ### 38. InMotion Hosting - Easy, Fast, Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about InMotion Hosting?** The support for novice users like me is outstanding. Their tech support is quick and helpful. Also, I experience essentially no server down time. **What do you dislike about InMotion Hosting?** Sometimes you will encounter a tech support rep that gives you advice that is not 100% correct. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion hosting allows me to manage my own server and apps. **Official Response from Jana Thibodeaux:** > We really appreciate your feedback. It's great to hear our support team has been helpful and that you are happy with our services. Our support staff does go thorough weeks of training before they can assist our customers, so I understand your concerns when we provide advice that may not be accurate. We are always looking to improve, so I will pass this feedback along. ### 39. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha N. | Program manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about InMotion Hosting?** The easy to access customer support and chat feature. **What do you dislike about InMotion Hosting?** Complicated login and two factor authentication. **What problems is InMotion Hosting solving and how is that benefiting you?** Hosting small business website **Official Response from Jana Thibodeaux:** > We really appreciate your feedback. It's great to hear you appreciate our award winning support. I understand the login and two factor authentication can make login more difficult. We are always looking for ways to improve and will pass this feedback along. ### 40. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about InMotion Hosting?** The helpful and knowledgeable customer service. Quality technical platform. **What do you dislike about InMotion Hosting?** Wish it was a little less expensive and/or had a slimmed down package **What problems is InMotion Hosting solving and how is that benefiting you?** Supporting my private domain. **Official Response from Jana Thibodeaux:** > Thanks for the positive feedback and kind words about our Customer Service team. I do understand your concerns about the pricing and packages available. We strive to stay competitive in our offering and the pricing. Will pass this feedback on to our product team. Don't hesitate to contact us if you ever need assistance. ### 41. Inmotion provides great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about InMotion Hosting?** Customer support and tech support is amazing. **What do you dislike about InMotion Hosting?** Removed phone support from all accounts. **What problems is InMotion Hosting solving and how is that benefiting you?** providing reliable VPS services to my clients. **Official Response from Jana Thibodeaux:** > Thanks for the great feedback about our amazing Customer Support Team. We offer support from Chat and by Phone, feel free to contact us by either channel. Chat support is available 24/7 and usually offers a faster response time. Phone support is available 9AM-9PM ET M-F; some advanced products do offer round the clock phone support as well. ### 42. Horrible chat support, long wait times, not great service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about InMotion Hosting?** The only thing is that it is a bit cheaper than CloudWays. But you get what you pay for. **What do you dislike about InMotion Hosting?** Long wait times for chat - sometimes up to 20 minutes. Unhelpful support - I've told chat I couldn't wait longer for them to look into my problem (I was waiting 20 minutes) and to open a ticket. They said yes, then I come back to my computer and they did not do this. So then I email about the issue and they email back hours later saying "There isn't an issue". Yes, there is still an issue. Now I'm waiting for support AGAIN about the issue. Their platform i is extremely buggy. I have to set things up multiple times, they say they work, but then they don't. Also, sales mentioned migration was included when UPGRADING our servers with them (the only reason I didn't recommend Cloudways to my client) and that was just a lie. We have to do it ourselves, and it was extremely difficult because platform i is so buggy. Why does it take 3-5 minutes to PULL UP MY ACCOUNT? **What problems is InMotion Hosting solving and how is that benefiting you?** Its creating more problems then solving the problems. **Official Response from Jana Thibodeaux:** > Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs. ### 43. Average hosting for shared websites **Rating:** 2.5/5.0 stars **Reviewed by:** Jaime M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about InMotion Hosting?** Great User Interface, support available, and excellent competitive option for shared hosting. **What do you dislike about InMotion Hosting?** Dedicated servers are too expensive compared to DigitalOcean. Shared servers have many limitations. They emailed me asking me to disable back-up plugins because it was violating their policies. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion simplifies hosting for small websites that do not require too much computing power. **Official Response from Jana Thibodeaux:** > Thank you for sharing your feedback! We're glad to hear that you appreciate our user interface and available support. We understand your concerns about the limitations of shared servers and the cost of dedicated servers. Regarding the email about disabling backup plugins, we prioritize the security and performance of all our customers' websites. We'd love to discuss this further and ensure a better experience for you. Please reach out to our support team so we can address your concerns and assist you accordingly. Thank you for choosing InMotion Hosting! ### 44. Not bad hosting site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about InMotion Hosting?** It's simple to use for my coworkers and I on any device. **What do you dislike about InMotion Hosting?** Finding the actual login link is somewhat difficult. I have it bookmarked but if I have to get someone else to login, they have to type in the exact address rather than simply searching. **What problems is InMotion Hosting solving and how is that benefiting you?** All our staff has an email address on the domain but the temps (who work 3 months and are off for about a month then back on for 3 months) couldn't have outlook setup on a PC. So they use inmotion hosting to login to their emails and check them. **Official Response from Jana Thibodeaux:** > Thank you for your feedback and for the positive rating! We truly appreciate your insight—it helps us improve our services. I understand that the login URL may sometimes be challenging to locate. A quick tip: you can always find it at the top of our public website for easy access - www.inmotionhosting.com. It’s great to hear that our service provides flexible email access for your team. If you ever need assistance, our support team is available 24/7 via chat—we’re always happy to help! We appreciate your continued support and look forward to serving you. ### 45. A really good and affordable Wordpress shared hosting solution **Rating:** 4.5/5.0 stars **Reviewed by:** César R. | Contador, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about InMotion Hosting?** The technical support is really good. I used InMotion hosting for the first website I created and they implemented everything for me to get my site live. **What do you dislike about InMotion Hosting?** If your website is starting to get a good amount of traffic, the shared hosting they offer is not the best solution if you want the best performance. **What problems is InMotion Hosting solving and how is that benefiting you?** Despite being a WordPress shared hosting solution and if your website is not that big, the performance you get for the money is excellent. ### 46. Once a reliable host back in the day - not the case any more **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2022 **What do you like best about InMotion Hosting?** Inmotion hosting used to have affordable prices and outstanding and prompt phone, chat, email support however times have changed. Throughout my time with InMotion Hosting they've been supportive and usually always able to resolve any problems I've had. **What do you dislike about InMotion Hosting?** Over these last couple of years InMotion hosting's support had been lackluster and subpar at best. They were once commended for their amazing dedication to their customers and had offered FREE site backups as well as free SSL's - however I am not fond of the support they provide now. There has been a lot more service outages as well as long chat and call wait times. Their hosting speeds are still comparable and usually are really good - however I am getting fed up with the servers being down more often than not. **What problems is InMotion Hosting solving and how is that benefiting you?** InMotion hosting used to be a good host where they were attentive to it's customers needs and concerns. They were once reliable in regard to providing the support I needed to resolve my case, however the benefits to risk comparison had shrunk a lot since I first signed up with them. ### 47. Reliable Hosting with Great Features and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Geoff P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about InMotion Hosting?** I've been a customer of InMotion for 10 years and always feel comfortable with my site's performance and ability to contact their support and billing teams if needed. **What do you dislike about InMotion Hosting?** There are a lot of services in the cPanel, and it's a bit of a challenge to find the proper menu item when making configuration updates. **What problems is InMotion Hosting solving and how is that benefiting you?** I needed a web hosting service for my domains as well as a couple for a customer. It was easy to bundle the multiple domains into one plan so I could manage everything together. ### 48. Inmotion Hosting **Rating:** 0.0/5.0 stars **Reviewed by:** Dickens H. | Research Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about InMotion Hosting?** Their services are affordable as compared to other service providers such as Afrihost and Name Hero **What do you dislike about InMotion Hosting?** Their servers are very slow. when you are busy editing your website, the I/O Usage just maxes out and the site slows down to a complete holt and has to wait and start again **What problems is InMotion Hosting solving and how is that benefiting you?** Providing server space for web hosting retailors and companies ### 49. Great Business Hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about InMotion Hosting?** We use InMotion to host 70+ websites, and have had a great experience! Any time we need to talk with support, they know what they're talking about and can help find a solution quickly. **What do you dislike about InMotion Hosting?** I have no complaints about InMotion! We've only experienced downtime a couple times over 5 years, but that's to be expected. **Recommendations to others considering InMotion Hosting:** If you need reliable, fast, business class hosting with a support staff that knows what they're doing, there's no better option. We've been with several web hosts, and InMotion is by far the best. **What problems is InMotion Hosting solving and how is that benefiting you?** We are a web design agency and use InMotion to host all of our client websites. We've had a great experience. ### 50. Good but needs improvement on shared hosting **Rating:** 3.5/5.0 stars **Reviewed by:** Shahrooz F. | IT Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about InMotion Hosting?** InMotion control panel and pricing are what I really liked. Support is almost always available but not helpful. **What do you dislike about InMotion Hosting?** Support is available but not necessarily helpful! Resources are not enough on shared hosting for a very simple low-traffic website. Sometimes servers and even the inMotion control panel are not up and responsive that one of the reasons can be cyber attacks. **What problems is InMotion Hosting solving and how is that benefiting you?** I was using inmotion hosting to host my websites! In the beginning, servers were fast and reliable, the reseller account was good and support was always there and helpful. BTW, I'm not using their services for almost 2 years and maybe they had improvements in servers and support staff. ## InMotion Hosting Discussions - [Are you happy with InMotion hosting?](https://www.g2.com/discussions/are-you-happy-with-inmotion-hosting) - 1 comment, 1 upvote - [View InMotion Hosting pricing details and edition comparison](https://www.g2.com/products/inmotion-hosting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+04%3A42%3A19+-0500&secure%5Bsession_id%5D=105dc6bd-402e-4eb1-97f1-f31f226a04ff&secure%5Btoken%5D=0025ac7375091a749d1103df962a8dfd462855a94a38c2eef9e475b4947132b0&format=llm_user) ## InMotion Hosting Integrations - [BoldGrid](https://www.g2.com/products/boldgrid/reviews) - [cPanel](https://www.g2.com/products/cpanel/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google API Analytics](https://www.g2.com/products/google-api-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [MariaDB](https://www.g2.com/products/mariadb/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [phpMyAdmin](https://www.g2.com/products/phpmyadmin/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Sprout Invoices](https://www.g2.com/products/sprout-invoices/reviews) - [Titan](https://www.g2.com/products/titan-titan/reviews) - [WHMCS](https://www.g2.com/products/whmcs/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## InMotion Hosting Features **Support** - Technical Support - Multiple Website Hosting - Bandwidth Support - Knowledge Base Support **Set Up** - Customization - Ease of Installation - Speed **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Free Resources** - Free Website Builder - Free Domain Name - Free Migration **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support - Fully Managed Service - IP Addresses Support **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Convenience and automation - Domain Registrar** - Bulk domain management - Domain parking - Auto-renewal **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Free Resources** - Email - Domain - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration ## Top InMotion Hosting Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (788 reviews) - [A2 Hosting](https://www.g2.com/products/a2-hosting/reviews) - 4.4/5.0 (204 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews)