--- title: Infobip Reviews meta_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-07-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # Infobip Reviews **Vendor:** Infobip **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Infobip Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. ## Infobip Pros & Cons **What users like:** - Users value the **ease of use** of Infobip, appreciating its seamless integration with various systems and tools. (3 reviews) - Users appreciate the **easy integrations** with Infobip, enhancing connectivity and engagement across multiple platforms effortlessly. (3 reviews) - Users praise Infobip for its **easy integrations** with various tools, enhancing communication across multiple channels. (3 reviews) - Users value the **omnichannel engagement** of Infobip, facilitating seamless customer connection and easy integration. (1 reviews) - Users appreciate the **engagement increase** with Infobip, benefiting from seamless communication across multiple channels. (1 reviews) - Features (1 reviews) - Segmentation (1 reviews) **What users dislike:** - Users experience **poor customer support** , often facing delays of up to three days for responses from the team. (3 reviews) - Users experience significant **delays in support responses** , often waiting up to three days for assistance. (2 reviews) - Users experience **poor response times** , often waiting up to three days for support, which diminishes their overall satisfaction. (2 reviews) - Users experience **delay issues** with the support team, affecting timely resolutions and overall satisfaction. (1 reviews) - Users find the **limited features** of Infobip, like the lack of a cropping option, to be frustrating and needs improvement. (1 reviews) - Missing Features (1 reviews) - Users experience **delayed responses from the support team** , which can hinder timely problem resolution. (1 reviews) - Slow Service (1 reviews) - Users experience frustrating **delays in support responses** , impacting their overall satisfaction with Infobip. (1 reviews) ## Infobip Reviews ### 1. i have viber infobip platform and amazing working thx so much **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Infobip?** all staff are so helpfull and system are so good **What do you dislike about Infobip?** i have not any dislike till now everything great. **Recommendations to others considering Infobip:** i advise use infobip for all busines **What problems is Infobip solving and how is that benefiting you?** infobip are solved my connecting problem for my b2c busines. i get good comment from my clint **Official Response from Kristina Oćićek:** > Thank you for the review! :) ### 2. Great service, great people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** How sales and engineering people from Infobip get involved in projects to help us achieve our goals!! **What do you dislike about Infobip?** Infobip portal doesn't allow cocreation between team members in communications flows **Recommendations to others considering Infobip:** Listen to them, they know what they have **What problems is Infobip solving and how is that benefiting you?** contact users, OTP delivery, a touch of point flows **Official Response from Kristina Oćićek:** > Thank you for the review! ### 3. One Stop Shop for all communication needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Infobip?** support model and service offering is always impressive. **What do you dislike about Infobip?** Local Market Alignment with solution offering, **Recommendations to others considering Infobip:** You are on the right place! **What problems is Infobip solving and how is that benefiting you?** SMS Service, Custom setup for parsing the transaction and promotional SMS. **Official Response from Kristina Oćićek:** > Thank you for taking the time to write this review! :) ### 4. Satisfied with the cooperation. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Infobip?** Easy to use, technical support with quick response, professional communication. **What do you dislike about Infobip?** Reports on campaign sending do not show the true state. **What problems is Infobip solving and how is that benefiting you?** Our offer, along with multimedia content, has been delivered to the target user. **Official Response from Kristina Oćićek:** > Thank you for the review! :) ### 5. User friendly platform with nice features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** Wed inteface, features and services for SMS and MMS **What do you dislike about Infobip?** Payment options and autmatic recharge and slow process for whatsapp business **Recommendations to others considering Infobip:** Easy to use white label platform with a good roadmap **What problems is Infobip solving and how is that benefiting you?** SMS for Mexico mainly **Official Response from Kristina Oćićek:** > Thank you for your feedback, we're glad to hear you like our interface! We'll also forward your suggestions to our colleagues. ### 6. Great messaging service **Rating:** 4.5/5.0 stars **Reviewed by:** Akshat G. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Infobip?** The best feature is how messages can be sent in a quick and reliable manner. Pricing is simple and their own documentation is very helpful. **What do you dislike about Infobip?** Be careful on the off chance when the bill is higher than the one that is generated by the original network. The estimation can sometimes be sketchy. Occasionally, the are delays in message conveyance, but they are very rare. **Recommendations to others considering Infobip:** The customer support for this product is excellent, an important thing to make such services operational. Presently, there is an intuitive dashboard that shows you almost everything that you will like to know and analyze. It helps within sending bulk audio and instant messages. **What problems is Infobip solving and how is that benefiting you?** Using it to market our products and services. ### 7. Its alright **Rating:** 3.5/5.0 stars **Reviewed by:** Shashank S. | Senior Application Developer, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2016 **What do you like best about Infobip?** The API is anything but difficult to fathom henceforth usage part is quite smooth when contrasted with other comparative programming projects. You can have diverse mechanized reaction for various functionalities at moderately less expensive costs when contrasted with other comparable administrations like Twilio. We utilize Plivo for the most part for its SMS API. **What do you dislike about Infobip?** I've utilized their open source Ruby SDK keeping in mind it works OK, it had a little bug which I needed to contribute the fix back to, yet as I discovered the library doesn't have test scope so it wasn't extremely clear to bounce on. The estimating is a touch of an issue. **What problems is Infobip solving and how is that benefiting you?** In such instruments one vital implied thing is the client support, without that doesn't make a difference how great the quality is, making it work would be excruciating. We need to keep our clients connected with and educated about the items accessible on our stage. ### 8. Good and reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2015 **What do you like best about Infobip?** The way to send messages in a quick and reliable way **What do you dislike about Infobip?** Sometimes there are some delays with message delivery **Recommendations to others considering Infobip:** Use it if you want to send cheap and reliable marketing **What problems is Infobip solving and how is that benefiting you?** Marketing advertising ## Infobip Discussions - [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) - 1 comment, 1 upvote - [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) - 1 comment - [View Infobip pricing details and edition comparison](https://www.g2.com/products/infobip/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+21%3A40%3A23+-0500&secure%5Bsession_id%5D=4978cdec-8f3b-4e86-9d73-022b3a50ec38&secure%5Btoken%5D=ca73c3cf05d3c50ee8cb6a3e74f366b360d659cc541868d846299d7be7d5473e&format=llm_user) ## Infobip Integrations - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vocalcom](https://www.g2.com/products/vocalcom/reviews) ## Infobip Features **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Support** - Documentation - Community Support - Professional Support **Platform** - Integrations - Analytics - A/B testing - Role-based access - Collection of information **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Infobip Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (456 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)