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54 Infobip Reviews
Overall Review Sentiment for Infobip
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The percentage of SMS delivery is normally higher than 97% and very fast and what's most important: they have direct phone lines which generates trust for our company. They assign you an Account manager who answers your questions at all times. Also, friendly platform and good fare. Review collected by and hosted on G2.com.
The data they provide could be more complete, also, they should help us generate a funnel or attribution model to understand how many users reached the final purchase. We had to do this ourselves in the company. Review collected by and hosted on G2.com.
Infobip allows me to create sophisticated enough interactions entirely through the UI that allow me to create Chat experiences that go beyond simple self-service. Review collected by and hosted on G2.com.
The product would benefit greatly from global variables, double verification on deleting elements and troubleshooting functionality. Review collected by and hosted on G2.com.
Innovation and user friendly interfaces and documentation. Easy on boarding of clients, clear reporting and billing.
Account manager is always available to assist with issues or even drafting of tenders.
Communication of possible outages is on time and always clear. Review collected by and hosted on G2.com.
The cost of support is on the high side, even though it is always available. The fact that there is no local support. Review collected by and hosted on G2.com.
The platform is easy to use, the statistics are adequate and above all its practicality to connect from any PC without presenting intermittence. Review collected by and hosted on G2.com.
What you can improve is using colors to identify different functions within the platform. Review collected by and hosted on G2.com.
Application is easy to use. Sending SMS blasts and importing audiences is also very easy. Review collected by and hosted on G2.com.
The choice of words for the menu name is a bit confusing, like the "moment" menu which means to create a new campaign, why isn't it called a campaign? Beside that the menu name and the url for those menu is different, the menu name is "moment" but the url name is "https://portal.infobip.com/communications/".
The date format keep changing and confusing. In communications dashboard section, Initial campaign setting, and the campaign preview before sending, format date is different, why not use this date format: day-month-year (5-Ags-20)?
It would be great if you could add the delivery date and time for the campaigns that have already been sent as well in the communications dashboard.
Top Up process that not automatic making it less convenient for users.
Approval template for WA blast is still manual, hope there will be improvement, so we can request WA approval template in Infobip dashboard, and get the status response from the dashboard too. Review collected by and hosted on G2.com.
I like most because I can quickly send messages to clients and pull a report at any time. I can send messages to clients very quickly, anytime and anywhere. Review collected by and hosted on G2.com.
I don't like anything about this organization because I think it's a great operator for our organization. Keep working as it is. Review collected by and hosted on G2.com.
Easy to use and options to be integrated with other tools which makes sending messages easier based on user activities and triggers. Works like a CRM tool and have a good interface. Overall smooth experience and the tools is quite stable. We have alerts in place to inform us if things are wrong at any time and support is available most of the times to resolve the queries and look into issues. Review collected by and hosted on G2.com.
The pricing is a bit high and it adds up very quickly. It could be customised depending on the number of features a customer is using or could be packaged in a better way. Also, not all data is available for extraction, there are some restrictions in place in terms of what types of data and how much data can be extracted which can be improved easily. Review collected by and hosted on G2.com.
Support, simplicity, reliability and final result for the user Review collected by and hosted on G2.com.
Non-announcement of change that affecs the business;
inflexibility according to client needs Review collected by and hosted on G2.com.
Very stable technical platform with agile and objective support. Review collected by and hosted on G2.com.
On certain occasions the answers I need do not receive in the time necessary to serve the end customer. Review collected by and hosted on G2.com.
