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This was honestly one of the most painful experiences I've ever had dealing with Customer Service. If I HAD to pick one thing, I would say it's the low price. However, I learned that you get what you pay for. Review collected by and hosted on G2.com.
This was the worst experience and platform ever!
1. Bait & Switch tactic - we had multiple demos with their Sales team where we asked very specific questions around the technology capabilities and our goals for the event. We were promised that by purchasing a particular tier that we would have our needs met. This takes me to #2.
2. They will force you to pay for a higher tier after you've already signed with them, just so that they can make more money. They told us that they would find a way to get us what we needed on our tier after we communicated our story. Instead, they just passed us from customer service rep to customer service rep, where they continued to avoid our problems and try to find workarounds. Taking me to #3:
3. Workarounds that do NOT work. Rather than giving us what we needed, they kept trying to give us workarounds that NEVER WORKED.
4. LOW-QUALITY VIDEO with blurry screens and voice/video that did not align. The workarounds always produced a low-quality video, yet still, they refused to support us as they had promised. After at least 10 different attempts at trying things their way, we became extremely fed up and upset, so we asked to submit a formal complaint.
5. No formal complaints are allowed. When we told the MULTIPLE customer service members that we were lied to by their sales team, they supposedly launch an internal investigation where it was found that we were wrong and their sales team had not lied. Essentially, they determined that their Sales team had not lied without anyone ever reaching out to my team for our story. They somehow just concluded that we must have been "confused and that there was probably a miscommunication."
In the end, they refused to provide us with what their sales team had promised. They did not allow us to escalate our complaints to a manager. They had very little respect for our team. I have never experienced such horrid behavior, and I would NOT recommend this program to anyone. My advice, don't just walk away from this program, RUN! Review collected by and hosted on G2.com.
Video Reviews
Loved my experience with InEvent
Great Event tool for Virtual Events
141 out of 142 Total Reviews for InEvent
Overall Review Sentiment for InEvent
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There seem to be two tiers of InEvent - one that's incredibly versatile with the ability to white label everything, or one that's very user friendly for small organizations to plug and play. We were working on a very tight timeline, and were able to get everything we needed done given the ability to plug and play and adjust as needed. Customer service is AMAZING. Very happy with our implementation team. Review collected by and hosted on G2.com.
There are still some systems to be improved upon but InEvent has already addressed and adjusted those - namely regarding generating reports. Review collected by and hosted on G2.com.
As I'm fairly new to the platform, I've had to reach out to our Coordinator on multiple occasions to ask for help. The response time has always been very quick, thorough, and professional. Having this support at my fingertips has helped me learn the system so must faster. Review collected by and hosted on G2.com.
I find there is a lot of set-up for each Webinar, however I'm still new, so I know I will become more efficient. Review collected by and hosted on G2.com.
I appreciate how this platform integrates various event management needs into a single platform. The flexibility to offer bundled solutions, like hardware rentals and the ability to collaborate with partners for event building, stands out. Review collected by and hosted on G2.com.
No complaints at all! InEvent has everything covered to make event management a breeze. Review collected by and hosted on G2.com.
InEvent can effectively cater to different event types: webinars, conferences, etc. The Live Studio provides lots of customization for creating a personalized and engaging viewer experience. InEvent stands out in terms of support - offers comprehensive training and 24/7 live chat for further assistance. Review collected by and hosted on G2.com.
Integration with apps like Salesforce can be less straightforward, and requires collaboration with the InEvent team to resolve. Pricing tends to be on the higher side, which may warrant consideration as an investment. Review collected by and hosted on G2.com.
I'm a virtual show builder. Inevent offers the broadest range of out-of-the-box options and integrations. Period. It is also my go-to platform if you do multiple shows per year. Although integrating your preferred CRM or marketing software isn't always critical, Inevent offers HUGE value without having to dive into custom API issues and budget spend. Review collected by and hosted on G2.com.
If Inevent could offer more attractive pricing on smaller events, it would undoubtedly increase their preferred customer base because more people could experience the software's benefits. Review collected by and hosted on G2.com.
I guess it's one of th emost complete software to manage events, no matter if this is an in-person, virtual or hybrid event: you can manage them all.
Another important point is the easy interface and the possibility to customize the platfor to fit branding and needs of your company and event. Support from InEvent is unbelievable: kb, emails, calls and chat Review collected by and hosted on G2.com.
In few cases, when you need to create particular customizations, you need to reach out the tech support. Not a big deal as InEvent team is always helping in the best way possible Review collected by and hosted on G2.com.
I have been using InEvent for a while now. I give double thumbs up to the vendor for offering free support from implementation to now. With InEvent, I am able to create, schedule and invite attendees to join webinars. Review collected by and hosted on G2.com.
InEvent has no technical issues and has all the features that allows me to create and schedule events. Review collected by and hosted on G2.com.
InEvent allocates a wide array of event creation and out-of-the box integration options.
It allows me to plan and execute virtual and hybrid events. Review collected by and hosted on G2.com.
It demands a lot of integration, mainly to enhance ticketing. Review collected by and hosted on G2.com.
Using the InEvent platform was a game-changer for our events. The user-friendly interface made setup a breeze, and their stellar customer support was a standout. They were always there when we needed them, ensuring our event ran smoothly. Highly recommend! Review collected by and hosted on G2.com.
Nothing to mention here. Even if I tried I couldn't find something I disliked so far. Review collected by and hosted on G2.com.
The support team is absolutely phenomenal and always available.
There is a lot of customizability in the platform. Review collected by and hosted on G2.com.
Some things can be a little bit tricky to work with. Very very very detailed and need a lot of testing and guidance. Some things aren't as obvious as I think they should be. Review collected by and hosted on G2.com.
