Indent Reviews & Product Details

One of the most effective ways to stop data breaches is simply prevent anyone from accessing the data.

As a startup, we don’t have the resource to build our own dynamic access control platform but Indent allows us to have industry leading access control practices without the maintenance of building our own solution. Review collected by and hosted on G2.com.

In the beginning Indent required quite a lot of setup as we had to build our own integrations with Google Groups and Github but they have both been converted to native integrations meaning less maintenance burden for us.

The single thing I would like to see improve in Indent is the level of polish inside the web product. Most users will go through the Slack integration (which is great) but the web app is often difficult to use and can sometimes be buggy (although always quick repaired). Review collected by and hosted on G2.com.

It’s completely self-serve and my global users can get 24/7 access to low-risk resources, which is a game changer. We also like the fact that there's a paper trail showing who requested access via Indent, why they requested that access, and another log for verifying the access was revoked in a timely manner. When it comes to compliance audits, these log trails are key. Not to mention, having to set a reminder for someone to go in and pull their access is just a waste of resources and introduces too many oportunities for human error. Review collected by and hosted on G2.com.

From a user’s perspective, it’s very smooth - however a few of our new-hires have randomly encountered Sync issues with Slack. This did require us to put in tickets to Indent, but I will say that their customer supportteam is fantastic. Review collected by and hosted on G2.com.

Indent is really easy to get started on and helped us add an approval workflow for our AWS, Github, and Tailscale access in a way that let us leverage least-privileged access without a large bureaucratic burden.

Indent's Slack-based approvals workflow is easy for our team to use. The on-call integration allows us to enable emergency "break glass in emergency" workflows without a general opening up of access. The audit trail is great for SOC2 compliance, it's easy to demonstrate that access is requested, justified, approved, and then revoked after use.

When we've had a couple small issues they have been on the issue before we reported it. We got direct help from engineers to set up some of our workflows.

Bonus: They have a nice non-profit discount. Review collected by and hosted on G2.com.

Very minor: some of the integrations require some work to install with a combination of Github Actions and Terraform. The more recent integrations didn't require this kind of extra setup. We've already seen multiple integrations transition to a Indent-provided setup since we've been using the product. For each of these cases, we were able to get the Indent team to help us troubleshoot and finish the setup. Review collected by and hosted on G2.com.

Self-service access management, automated approvals using our PagerDuty on-call rotation, and granular permissions for specific elevated & privileged access all together allow for a smooth mechanism to unblock our employees as they go through their work day. My favorite part about working with Indent is how easy they are to reach and collaborate with as our needs have grown. The product has grown with us. Review collected by and hosted on G2.com.

There’s nothing major, but as a technical team we’re eagerly waiting for dark mode support. Review collected by and hosted on G2.com.

Engineers on my team can easily request production access directly from Slack with Indent’s /access command. I can approve just-in-time access for a limited period of time from my phone, wherever I happen to be. It gives my team access to what they need quickly, while staying secure. Review collected by and hosted on G2.com.

Most of our feature requests were incorporated a while ago, so there’s nothing major. It would be nice to automatically extend access before it expires when you’re on-call. So far we’ve solved that by granting access for a few extra hours in those cases. Review collected by and hosted on G2.com.

Indent helped us implement least-privilege security for our financial services requirements, without blocking our engineers. They can get production access faster than it takes to boot up a local rails server sometimes. So that's amazing to me that it's so on demand that anyone can access it and we’re not wasting any time managing roles. Review collected by and hosted on G2.com.

Nope, it works great for us! Any time we mention a minor product friction or load time, they eagerly introduce fixes same-day. Review collected by and hosted on G2.com.

It’s just so easy for our team to request access with /access in Slack or from the web dashboard. When I need to review, I don’t have to open any other apps - I can just approve from Slack. It’s saved our team so much time that I can’t imagine going without it. Review collected by and hosted on G2.com.

More direct integrations would be great, since we have non-SSO apps that could also benefit from temporary access. Review collected by and hosted on G2.com.

It’s really important for us that we keep production systems and customer data locked down and limited to least privilege access. With Indent's help, we were able to shift to time-bounded access as the default for our engineering team. Review collected by and hosted on G2.com.

There’s a lot of features in the platform and I feel like I’m still learning about more use cases for the product, like the API. It’d be great to be able to manage approver groups using Okta groups. Review collected by and hosted on G2.com.

The beauty of Indent is that it is more than just checking a box from a compliance perspective - it is a key component of our security posture in proving on-demand access to our production network and customer data. Review collected by and hosted on G2.com.

More integrations - we're small enough to not use Okta or another enterprise IdP, so additional intergations for the tools we use would be helpful.

In regards to access provisioning features, it would be great to be able to extend access, specifically for on-call use cases. Review collected by and hosted on G2.com.