Igloo Reviews & Product Details

I like that the site can be configured to do as much or as little as you and your team need at any given time. The page design and site management is quick and intuitive. It is a great, central space for a team to share ideas and access a centralized document bank. Plus, they are constantly making improvements and growing the functionality of the tool, and it has never impeded the current function. I love working with a company who continues to grow their product for new and existing clients. Review collected by and hosted on G2.com.

I wish there were more customization options available to the end user in terms of page layout. Also, I would like to be able to give subfolders custom email addresses, which would allow for easier file management. Review collected by and hosted on G2.com.

From our very first experience with the Igloo sales team, who absolutely bent over backwards to build us a prototype that truly matched our expressed needs before we invested a single dollar, to our phenomenal project manager and her skilled implementation team, to the responsive and empowered support people, Igloo is a company that is built on the greatness of its people. Review collected by and hosted on G2.com.

Occasionally, the base platform shows some signs of age, the solution to which is an add-on or "upgrade" instead of a platform update release. When the upgrades represent true enhancements, this is generally a reasonable approach, but when the upgrade represents little more than a user interface "fix" (UX improvement), this model of charging additional $ to access the improvement can do damage to the Igloo-is-our-Partner relationship. An example of this is the "premium profiles" module--again, simply an improved design for the "standard" profile functionality. Review collected by and hosted on G2.com.

Igloo has a crisp design that places menu items, charts and communications in concise and organized sections. The pricing is good compared to other professional intranet type solutions on the market. We can add charts, calendars and post knowledge libraries so that people can always be able to retrieve the information they need to finish their job. Review collected by and hosted on G2.com.

If you don't plan properly and get everyone on board with the proper instructions, some users can make everyone else's tasks more difficult sometimes. Review collected by and hosted on G2.com.

Great customer services and support. Easy to use the site and configure Review collected by and hosted on G2.com.

Upon initial set up, we would've like to have seen more consulting when it comes to configuring and laying out the site architecture, we now are starting to realize that our site is slightly disorganized and there are a lot of widget that we aren't using. More best practices could've been provided. The marketplace is great, but we don't really have the additional budget to spend on the evolve packages. Review collected by and hosted on G2.com.

As an inexperienced webmaster, Igloo's support team is incredibly responsive and helpful. In general, managing and creating on Igloo is relatively user friendly. Review collected by and hosted on G2.com.

If certain needs are not met by the current platform standards, there is no specific time-line for addressing gaps. Review collected by and hosted on G2.com.

Our organization highly values Igloo's robust and customizable products. When you embark on planning and building your digital community, you don't know what you don't know. We built something that was fantastic in 2017, today, our digital community needs are different. If Igloo's technology wasn't as robust and flexible, it would be hard to update our community. Review collected by and hosted on G2.com.

The only walls we've hit are the access levels for site administrators. We did want one area partitioned off for just board members. We ended up having to move the members to a dropbox for file sharing instead. It made sense. Our Intranet was more for operations rather than governance. Review collected by and hosted on G2.com.

The best parts are the ease of use from an admin and end user perspective. Great knowledge base and provide stellar customer support if needed. Review collected by and hosted on G2.com.

The lack of a robust workplace analytics requires outsourcing additional software. The existing analytics provide a high level overview and do not support filters. An example would be to have the option to look at data week by week and specifics dates. Review collected by and hosted on G2.com.

At first the Igloo components and terminology was a bit daunting. All the 'how to' training videos break the initial mystery down to more easily understandable chunks. I found myself opening a video, listening for awhile, stopping it, and building the channel and widgets in our workplace. Little by little it came to life. Review collected by and hosted on G2.com.

The transition from Sales to Consulting services was a real shock. Our experiences with the consulting resources assigned by Igloo were not good. Review collected by and hosted on G2.com.

Great system for quickly creating and managing content, dates and documents that have complex access and/or language requirements. A free trial with very few limitations made this tool easy to assess, sell internally, and deploy to our organization. Review collected by and hosted on G2.com.

Monthly feature updates have slowed down in past few years. A few key features have had longstanding bugs. Certain features like content sliders and social widgets which should be part of the product are instead sold as 3rd party add-ons. Documents cannot be assigned a language, which causes some searches results to become crowded with non-english results. Review collected by and hosted on G2.com.

Blogs and broadcasting are helpful, as it makes sharing info/doing company blasts a lot easier. Review collected by and hosted on G2.com.

Notification and messaging system/setup is pretty rudimentary. Folks are incredibly put-off by the email blasts, and the subscriptions setup is a bit clunky. Review collected by and hosted on G2.com.