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Igloo Reviews & Product Details

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.

Seller

Appspace

Discussions

Igloo Community

Languages Supported

Catalan, German, English, French, Italian, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Chad Trakalo

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

28 months

View More Pricing Information

Top-Rated Alternatives

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Igloo Media

Solve critical business challenges and cultivate a strong corporate culture.

This hospitality customer is focused on ensuring that their customers have the best possible user experience with their product.

This retail customer is seeking to improve culture and engagement, while effectively communicating need-to-know information in a centralized location.

The Feedback Center is a place where employees can provide ideas and comments.

The Social Center is a place where all social bees can log on to find out about social and philanthropy programs.

This arts and culture customer is a creative agency servicing customers of all sizes for their marketing and branding needs.

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Shannon S.

Senior Managing Director, Org-Wide Knowledge Management

Enterprise (> 1000 emp.)

12/16/2021

"Everything in one place"

5/5

What do you like best about Igloo?

The learning curve for our content contributors has been the best feature for us. It is important that our team of teams can control the content with minimal support from out digital workplace team. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

It took us a minute to get in our groove with our customer success manager (CSM), but once we figured out the best way to leverage our relationship we got into a really strong mode of support. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Knowledge management, communications, organizational culture. Giving our staff a single access point for all of our internal content is saving thousands of hours of people time and making our staff feel more connected. We are also able to surface innovations and testing across our field offices and national staff. Review collected by and hosted on G2.com.

Phillip H.

Enterprise (> 1000 emp.)

2/10/2020

"Igloo is our source of truth for the digital workplace."

4/5

What do you like best about Igloo?

Igloo has been out "go-to" for company communications. Additionally, we have been able to launch our company culture initiative as a centerpiece of digital workplace. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I would like more flexibility to customize pages or simply navigation in some areas. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/1/2021

"Dyanmic Solution for Knowledge Repositories"

4/5

What do you like best about Igloo?

I have liked that those with little web design or coding knowledge could create and build a dynamic solution for our knowledge repository. It has provided many ways to show information and had a lot of ways to make it unique to the business areas and needs that we have. We are pleased with the ability to limit access and permissions to those who would need it. We have also really appreciated the customer support, training, and learning opportunities that IGLOO has provided. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Recognizing that IGLOO cannot give everything that each specific customers would like because of the broad customer base and the needs that each customer has, it has been frustrating that easy things have not be able to be fixed quickly. There is an idea portal, but some of our ideas we have submitted have been on the board for 2 years, and no progress made. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We have been glad to have a place to house all of our procedures and policies for our operation. We have appreciated that the history of all changes are tracked in IGLOO which has helped us to mitimze risk for audit, outside controls and ensures that we are having a good customer service experience because our service center reps have access to accurate information. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Thank you for sharing your experience with Igloo. It’s great to hear your organization is making use of Igloo’s comprehensive knowledge management features and that you are giving knowledge sharing and knowledge management the priority it deserves! And as you correctly pointed out, a knowledgebase is easy for anyone to set up, but we also provide a number of pre‑built digital workplace solutions for knowledge management such as our brand knowledge base, governance center, RFP center and many more. Also, we designed Igloo with a robust permissions model to allow for global permissions, permissions based on area, channel or even down to the individual content. These permissions can be set for specific individuals or groups, ensuring that your employees have secured access to the right information. Also, regarding your feature requests, there’s a few different ways we can look into this, but I’d suggest checking with your customer success manager first. The technology teams here rely on a number of factors to determine new features to be included and the release to production of new features, integrations and solutions occurs approximately every 28 days. But your customer success manager will certainly look into your specific feature request for you.

Nicole Z.

Senior Communications Specialist

Mid-Market (51-1000 emp.)

2/11/2020

"Great experience throughout the entire onboarding!"

5/5

What do you like best about Igloo?

The community is a great resource. Any time I have a question, there is someone on staff or another igloo user to bounce questions and ideas off of. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I cannot get too far inot the background CSS to make edits to the structur eof the site. And, there ar eno forms or survey capabilities. Review collected by and hosted on G2.com.

Brittany B.

Internal Communication & Content Specialist

Enterprise (> 1000 emp.)

6/15/2021

"Digital Workplace Nomads"

4/5

What do you like best about Igloo?

Igloo's Customer Care is a huge help when it comes to answering any questions you might have about our digital workplace. I also love the bi-annual conferences that Igloo offers! The sessions are so informative and it's great to see what other companies are doing with their intranets. Our previous Customer Success Manager, Arlene, was amazing. She always kept us in the loop with new product updates, answered all of our questions, and focused on finding solutions for us! Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I have nothing in particular that I dislike. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Hi Brittany,

Thanks so much for your feedback! The team here works hard to ensure Igloo Customer Care has all the resources and information our customers need to be successful. It's also wonderful to hear you love our ICE Tours. There's just so much to say on topics like future of work, communications, and employee engagement and these events are ideal venues for our customers to exchange ideas, best practices, and more. Finally, we're so glad you had a great experience with your Igloo Customer Success Manager. Every member of Igloo's customer success team is ready to help our customers with ongoing engagement, adoption, planning, and successful execution of an organization’s digital workplace roadmap. We succeed when you’re successful!

Julie C.

Communications Specialist

Mid-Market (51-1000 emp.)

6/18/2021

"Innovative Platform!"

4.5/5

What do you like best about Igloo?

The content moderation workflow is my favourite feature on Igloo. It gives employees across the organization the ability to seamlessly submit content, and then I can easily edit, approve and schedule the content.

I also like that we can organize our content into many different blogs/department pages so that it is easy to find. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I wish there was an easier way to manage group members in the back-end, because we do experience a lot of members "disappearing" from certain department pages from time to time. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Internal communications are all in one place - a central location for employees to read important news, take action if required, and also share relevant news. I love that Igloo is easy to use, which allows employees to feel empowered to explore the platform's many features and share/interact with the news that matters most to them. Review collected by and hosted on G2.com.

Response from Dwayne Weppler of Igloo Software

edit

Hi Julie

It was so great to receive your feedback. Igloo's content moderation workflow feature is a big hit with several of our customers, ensuring the right content gets published at the right time. We use it extensively inside Igloo as well. It sounds like you have some great processes in place for publishing content in all the right places too. Keep up the great work! Also, I’d suggest you check with your customer success manager about the management of Groups. There is definitely a way to make updates to the members of your groups easier for you.

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

4/13/2021

"An Intranet Platform That Easily Brings Together Colleagues from Around the World"

4.5/5

What do you like best about Igloo?

The Igloo platform is easy to use and navigate. The translate feature allows staff from different countries to share ideas, stories, and comments, despite the language barrier. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

The search feature has improved over the years, but it's still not the best — especially if you search for something specific that includes multiple words. Being able to filter results help, but it will still bring up every result that includes the individual words before bringing up the full phrase/words searched for. This can make finding what you're looking for difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Igloo is a great intranet platform. As with any new platform, it took users a while to get used to navigating the site and finding what they need. It also took time to build the actual site and pull over the content. The Igloo team was very helpful in creating the site, but it was a very time-consuming process. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

Igloo is helping us bring together colleagues from around the world. We want employees to have the opportunity to engage with each other and build a community, and Igloo provides us with the platform to do just that. Review collected by and hosted on G2.com.

Scott W.

Mgr., Systems and Collaboration

Enterprise (> 1000 emp.)

5/10/2021

"Great intranet platform for the right price"

5/5

What do you like best about Igloo?

Quick to stand up. Easy to customize. User friendly. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

I wish we could force users to stay subscribed to email notifications. Review collected by and hosted on G2.com.

Recommendations to others considering Igloo:

Go ahead and stand it up. The cost is minimal and you won't regret it. The company is easy to work with and the platform does what they say it will without a lot of administration burden. Review collected by and hosted on G2.com.

What problems is Igloo solving and how is that benefiting you?

We wanted a platform that was easier to administer and easier to use than SharePoint, but that still looked good and got the information distributed to our staff. Igloo does all that at a very reasonable cost. Review collected by and hosted on G2.com.

Lucas G.

Systems administrator

Mid-Market (51-1000 emp.)

10/7/2021

"Platform and digital work"

4/5

What do you like best about Igloo?

Organize all information, data and details of services, advanced intranet and access controls.

Control of web pages and share information. Review collected by and hosted on G2.com.

What do you dislike about Igloo?

Control updates and the software itself happen at less unexpected times when I just want to work. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/15/2021

"Great platform for a less complicated site"

3.5/5

What do you like best about Igloo?

cost-effective solution if you don't require a lot of customization; the support team is generally very responsive Review collected by and hosted on G2.com.

What do you dislike about Igloo?

layout limitations - can be a challenge to customize; Review collected by and hosted on G2.com.