Ideagen Quality Management Pros and Cons

Thank you for taking the time to share your experience with Ideagen Quality Management. Managing documents, reports, and databases with ease is something we’re proud to provide, and it’s great to hear this has been beneficial for you.

We also appreciate your feedback regarding the lack of assistance in Spanish. Your input has been passed on to our support and customer success teams as we continuously work to improve and better support the diverse needs of our users.

If you have any further comments or require further assistance, our support team or your account manager will be happy to help.

Kind regards,

The Ideagen Team

Hi Brooke,

Thank you for leaving a review of Ideagen Quality Management. It’s great to hear that you find our solution beneficial for document control and that it has improved visibility for your laboratory’s documents and records. That kind of value is exactly what we aim to deliver.

Transitioning from Qualtrax to Ideagen can certainly feel like a big change, and we truly appreciate your patience as we navigate this journey together. We've taken note of your concerns regarding product defects and support, and we want to assure you that we are deeply committed to improving in these areas. Our support team undergoes continuous training, and our processes are regularly quality-assured to ensure you receive the best assistance possible.

If there’s anything we can do to make your experience better or if you have unresolved issues, please don’t hesitate to reach out to our Support Team or your Account Manager. Thank you for your feedback - it’s invaluable in helping us improve and provide the level of service you deserve.

Hi Troy,

Thank you for your review of Ideagen Quality Management. We are delighted that our solution has been beneficial in streamlining recurrent training within your company, resulting in reduced overheads. We appreciate your positive feedback on the platform's ability to provide access to multiple disciplines, allowing users to expand their portfolios.

Thank you for sharing your concern about the platform's intuitiveness. We are continuously working to improve the user experience and make navigation more intuitive for all users. We value your feedback and will take it into consideration as we enhance our software further.

If you have any further questions or need assistance, please contact our Support Team or your Account Manager. We are here to help. Thank you once again for your valuable feedback.

Hi Tina,

Thank you for your feedback on Ideagen Quality Management!

We’re glad you appreciate the control over compliance and the ease of use with our support. Thank you for your suggestion re completing an action in Issue Manager. We’ve shared your comments with our product team.

Your insights are invaluable to us. Thank you!

Hi Daniel,

Thank you for taking the time to share your thoughts on Ideagen Quality Management.

It's great to hear that you find the modular format of our solution useful — it’s designed to make workflows intuitive and tailored to specific areas of your QMS. Moving from paper-based processes to digital is a big step, and we’re glad Ideagen Quality Management has helped streamline your business administration.

Your point about the keyword search in the document browser is invaluable, and we appreciate you bringing this to our attention. We’re always working on enhancements, and feedback like yours plays an important role in guiding improvements. If you have any further suggestions or need assistance, our support team or your account manager would be happy to help.

Kind regards,

The Ideagen Team

Hi Adam,

Thank you for sharing your thoughts! We’re delighted that Ideagen Quality Management has been a reliable tool for you and your Pathology department over the years.

We appreciate your suggestion about updating the user interface. We’re constantly working on improving the look and capabilities of the solution. Your insights are crucial as we strive to improve the solution.

Hi Adam,

Thank you for sharing your feedback on Ideagen Quality Management. It's great to hear that it helps you stay organized and supports your documentation needs, especially with reminders for supply chain tasks. That’s exactly what we aim to deliver — tools that simplify and streamline your work.

We appreciate your note about interface customization. We’re constantly refining our solutions to meet the diverse needs of our users, and comments like yours guide us in the right direction.

Your account manager is also available to help with interface setup — please don’t hesitate to reach out.

If you have more questions or need support, our team and your account manager are here to help. Your input is essential to improving our platform, and we appreciate your trust in Ideagen.

Kind regards,

The Ideagen Team