Ideagen Quality Management Pros and Cons

Hi Aminur,

Thank you for sharing your thoughts on Ideagen Quality Management!

We’re glad you find the compartmentalisation features of Ideagen Quality Management useful.

We understand the challenges with mobile accessibility due to NHS information governance policies. While these restrictions are beyond our control, we’re always looking for ways to improve within these limits. If you have more suggestions or need help, feel free to reach out to your Account Manager.

Thank you for taking the time to provide your feedback. We sincerely regret the negative experience you’ve had with our post-installation support and acknowledge the delays and challenges you faced. This is not the level of service we strive to deliver, and we understand how frustrating this must have been for you.

We are actively working to address these issues both for your specific case and more broadly across our processes to ensure a smoother and more responsive customer experience moving forward. Your comments regarding missing functionality, such as the ability to restore accidentally deleted records and implement geographic restrictions, have been passed on to the development team and will be reviewed as part of our ongoing efforts to enhance the system.

We recognize the importance of proper support and effective solutions, and we will take this opportunity to improve. Be assured that this case is being closely monitored at a senior level, and we are committed to resolving your concerns. Thank you again for your honest input, as it plays a vital role in helping us make meaningful improvements.

Kind Regards,

The Ideagen Team

Hi Laurette,

Thank you for your review of Ideagen Quality Management. It's great to hear that you find the software easy to use and helpful in your role as a Quality Manager. We are happy to know that features like tracking controlled documents and reminders for expiring documents contribute to your success.

We understand your concern about pricing for medium to small laboratories. Our pricing reflects the value we aim to provide through continuous product enhancements and dedicated support. We also offer tailored solutions to meet the needs of organizations of all sizes, ensuring every customer can benefit from our platform.

If you have any further questions or need assistance, our Support Team or your Account Manager would be happy to help. We’re here to ensure you continue to get the most out of the solution!

Hi Chris,

Thank you for your detailed feedback!

We’re delighted to hear that you appreciate the comprehensive electronic capture of all aspects of QMS and the flexibility to configure Occurrence and Incident workflows to match your internal processes.

Regarding your feedback on training, we offer extensive support for our customers through various platforms:

Ideagen Help: Comprehensive how-to guides, some featuring videos, that walk you through product features, setup, administration, and IT maintenance.

Ideagen Academy: e-Learning courses that cover each module in detail.

Ideagen Community: A space to engage with other customers, share best practices, and collaborate.

We regularly review and update the content across these platforms to ensure it remains current and helpful.

We can also see that you are currently transitioning to the SaaS version of the solution, so we suggest that you speak with your transition specialist and mention the need for more training.

We would be happy to engage with you on future updates to better meet your needs.

Hi Martin,

Thank you for your feedback on Ideagen Quality Management. We’re glad you find the management of workflows and templates helpful.

As for your comments on the API connection, report exporting and combining databases – we would like to discuss this with you to understand your issues better and provide tailored solution. Please reach out to your Account Manager to talk through these concerns further and explore options you may have. Thank you for being our valued customer and sharing your Ideagen experience!

Hi Greg,

Thanks for your insights.

We’re pleased that you find the non-conformance wizards efficient and easy to use. The user-friendliness of Ideagen Quality Management is often mentioned by our customers.

Thank you for your feedback about the transition to a cloud platform. We’re moving to a SaaS model to provide better scalability, security and continuous improvements. Your feedback is important to us, and we appreciate your understanding.

We hope your experience with Ideagen Quality Management continues to be positive. Thank you for your feedback!

Thank you for taking the time to share your experience with Ideagen Quality Management. Managing documents, reports, and databases with ease is something we’re proud to provide, and it’s great to hear this has been beneficial for you.

We also appreciate your feedback regarding the lack of assistance in Spanish. Your input has been passed on to our support and customer success teams as we continuously work to improve and better support the diverse needs of our users.

If you have any further comments or require further assistance, our support team or your account manager will be happy to help.

Kind regards,

The Ideagen Team