Ideagen Quality Management Pros and Cons

The best thing I like about the product is it's ease of use and management along with custom workflows. Review collected by and hosted on G2.com.

The removal or lack of support for custom javascripts. I understand security side but support removal forced use to rework many of our processes. Review collected by and hosted on G2.com.

The design and subsequent layout is very user friendly, I personally I like that the different modules all have their own search boxes so that your Clipboard and "Mental Clipboard" don't have to keep numbers in them, they can be dumped in each module and referred back to in the future.

I also find the search function across all modules to be very helpful considering the amount of records that my company has created. Review collected by and hosted on G2.com.

I find the Audit module to be difficult to follow in regards to how the months are displayed visually, only the 12 months of the year are visible when the module opens. It has been my experience across various companies and corresponding industries that annaul Audits for example, are often performed after their scheduled date and would therefore not be visible, as an improvement I would reccomend expanding this to include the 3 months both proceeding & following the scheduled Audit month.

I don't believe this would drastically effect the overall layout of the module window as currently there is a "dead space" between the ending of even our longest worded Audit Title until the 12 calendar months are shown.

If it would not be too development and/or CPU intensive I would recommend an algorithim be implemented in to the search function of the Calibration module specifically that includes in the search results potential spelling errors within the Number, as again in my experience, many spelling mistakes are made on calibration labels/mis-interpretations of their spelling & numbering.

For example the Number 053 may be written on a calibration sticker but be mis-interpreted as 058, 038, 088 etc when inputting on to Q-Pulse meaning it will not show up in the results when someone searches for what they have read on the sticker. Review collected by and hosted on G2.com.

I used one of the Ideagen QMS named Q-Pulse for efficient documentation & Risk management during my thesis. I liked document control feature alot, it's very easy, one can create document, inspect the document, can track changes/updates, history of all(cleared/available record) data.

I used this service weekly, for logs/incident responder, performing risk assessment & updating documents for same. Review collected by and hosted on G2.com.

Ideagen should work on their customer support availability, i kind of faced problem to connect with support team.

Enough videos/tutorials are not available for those who is using this platform for 1st time, one need to spend time to figure out the process. Review collected by and hosted on G2.com.

It is very user friendly, and easy to use Review collected by and hosted on G2.com.

it can sometimes be slow, which can be frustrating however a simple log on and off usually does the trick. Review collected by and hosted on G2.com.

We are using the tailor made Ideagen platform under the module for Supplier Management. The best that I appreciated a lot is the timely reponse from Ideagen's team. Review collected by and hosted on G2.com.

Overall, the system is user-friendly. For me, i am still not familar with the Dashboard Report section. Review collected by and hosted on G2.com.

We use the software to manage our SOPs, CAPAs, audits and suppliers. The software works well and makes our business run better. Review collected by and hosted on G2.com.

Sometimes overly complicated to do some of the tasks we require Review collected by and hosted on G2.com.

Great product and its relatively easy to use compared to other quality management software. reduces your work by automating your tasks and increases the overall productivity of the system. Helped me to identify and work on parameters causing deviations in process. Customer support services are excellent and really helps you to solve your challenges Review collected by and hosted on G2.com.

It can be challenging to learn the software during the initial phase, there are a lot of features available in it, with proper document tutorials it will be easy to use and excel in it. Review collected by and hosted on G2.com.

Having everything in one place, and creating a single source of truth for a global organisation such as ours is invaluable. Functionality and workflow is great; only speed of loading and the user interface needs improving. Review collected by and hosted on G2.com.

V7 is still very basic looking, reminds everyone of MS Dos days, In todays World when everyone is used to interactive Apps, URL's and Web pages loading instantly, Q-Pulse looks and feels very dated. Review collected by and hosted on G2.com.

It helps with our records/application managment systems, this in turn increases our business efficiency and cuts down costs which contributes to our overall good business financial standing. Review collected by and hosted on G2.com.

The implementation of the upgrades process can be made slighlty smoother. Review collected by and hosted on G2.com.

The system ties in all aspects of our compliance SMS into one space and is relatively customisable. Review collected by and hosted on G2.com.

Certain aspects including; Stability, Ordering of attachements (Which is random and there is no ordering otions) and Stability of the iPad app cause us a few issues on a regular basis. This leads to rework. Review collected by and hosted on G2.com.