Ideagen Quality Management Pros and Cons

Hi Andy,

Thank you for sharing your feedback. We’re glad our solution helps you achieve compliance with external assessments like ISO9001, JACIE, HTA and IRMER. It’s also great to hear that you value how our solution supports comprehensive quality management, from document control to equipment management.

Your note on the lack of available column fields in certain lists is appreciated. Please share more about the column fields you'd like to see. You can share this with your account manager or leave a comment below, and we'll pass this feedback to the development team.

If you need further assistance or have any questions, feel free to reach out to our support team or your account manager.

Kind regards,

The Ideagen Team

Hi Cyrille,

Thank you for your review and for choosing Ideagen Quality Management for your needs. We’re glad to hear your positive feedback about our wide range of modules, which make our solution a complete and versatile package.

We understand your concerns about the Web version intuitiveness. Our team is continuously working on improving the user experience and streamlining processes to enhance efficiency. We would like to hear more about this, so please contact our Support Team to tell more about your concerns.

It's great to hear that Ideagen Quality Management has been beneficial in managing various aspects of your Quality Management System. We’re happy to know that our solution has made accessibility, improvement and compliance easier for you.

Your feedback is invaluable to us. We value your partnership and look forward to continuing to support your Quality Management initiatives.

Thank you for sharing your feedback! It’s great to hear that Ideagen Quality Management has been so effective for managing your QMS and that you value the traceability and control features for documentation, supplier approval, training and calibration. Hearing how these tools support your work is genuinely rewarding.

You mentioned there are no downsides, and we truly appreciate that acknowledgment. That said, if you do encounter any challenges or have suggestions down the line, please don't hesitate to reach out. Our support team or your account manager is always here to assist you with any questions or concerns.

Kind regards,

The Ideagen Team

Hi Christopher,

Thank you for sharing your experience with Ideagen Quality Management. It’s great to hear that you’ve found it easy to use and navigate for daily tasks. Feedback like yours helps us refine our offerings further. We're also pleased to know that our training and guidance on reports and the web version have been helpful to you.

The challenge you mentioned around producing reports and metrics is valuable insight. We’re continuously exploring ways to improve these processes to ensure they are as efficient and user-friendly as possible. Your account manager can provide detailed guides and tailored support to help simplify reporting further.

If there’s anything more you’d like to discuss or additional support you require, please don’t hesitate to contact your account manager or our support team. We’re here to assist.

Kind regards,

The Ideagen Team

Hi Rux,

Thank you for sharing your positive experience with Ideagen Quality Management.

We're thrilled to hear that you find our solution useful and user-friendly. Thank you for sharing your concerns about simultaneous logins. If needed, you can always obtain additional licenses to enhance your access. Your Account Manager or our Customer Support team are always ready to help you.

Thank you for choosing Ideagen. We appreciate your support and look forward to providing you with even better solutions in the future.

Hi Babita,

Thank you for taking the time to share your feedback. We’re glad to hear that you find Ideagen Quality Management easy to follow and that it has helped you organize your documents more effectively compared to manual processes.

We appreciate your suggestion regarding the document numbering approach. Your input is valuable, and we’ll consider it as we work towards enhancing our product to better suit users’ needs.

If you have any additional feedback or require assistance, please contact our Support Team or your Account Manager. We’re here to ensure your experience continues to improve and remains as seamless as possible. Thank you again for your review!

Hi Amy,

Thank you for taking the time to share your experience with Ideagen Quality Management. We’re so pleased to hear how the solution has helped streamline your business practices, reduced overdue items and improved visibility into critical processes. It’s wonderful to know that it's making document and customer information management more accessible for your team.

We recognize your feedback on the customer and supplier modules and truly appreciate you pointing this out. Suggestions like these help us to improve; tracking supplier reviews and certificate expirations is certainly something we’ll consider as we continue to enhance our offerings.

Should you have further questions or need assistance, please don’t hesitate to contact our support team or your account manager. We're here to ensure you get the most from your experience.

Kind regards,

The Ideagen Team

Thank you for your feedback!

We’re glad to hear that you find Ideagen Quality Management easy to navigate and administer. Regarding your feedback on the control limitations, we recommend raising this as an enhancement. Please contact your Account Manager or our Customer Support team to log this idea. Thank you!

Hi Cyndy,

Thank you for sharing your experience! We’re thrilled that Ideagen Quality Management is helping your lab stay organized and meet accreditation requirements.

We appreciate your honesty about the complexity of advanced workflows. Your Account Managers are always ready to help you make the most of the solution. If you have any questions in the future, please feel free to contact them.

Once again, thank you for sharing your experience.

Hi Sharon,

Thank you for your valuable feedback on Ideagen Quality Management and our customer service.

We understand your concerns about gaps between the web and client versions and dashboard complexity. Improving these areas is our top priority. Our development team is working to enhance the web app's features to match the client version for a seamless experience.

We also know how important good customer service is. We're training our service desk team to provide better support. Your feedback is crucial in guiding these improvements.

It's great to hear that you've found benefits in document storage and occurrence recording with the solution. If you need further assistance, please contact your account manager or our support team. Your satisfaction is very important to us.