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405 Ideagen Quality Management Reviews

4.1 out of 5
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405 Ideagen Quality Management Reviews
4.1 out of 5
405 Ideagen Quality Management Reviews
4.1 out of 5

Ideagen Quality Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Ideagen Quality ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Michael N.
MN
Digital Forensic Unit Technical Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

It makes the management of documents extremely easy. Everything is in one place and you can see at a glance what needs to be done on a daily basis Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Some areas are not as intuitive as I would like, i.e. workflows. I find it very time comsuming to create them. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Hi Michael,

Thank you for sharing your feedback on Ideagen Quality Management with other buyers. It’s great to hear that you find the document management features of Ideagen Quality Management seamless and efficient - having everything in one place can really make day-to-day tasks more straightforward.

We appreciate your insights into some areas, such as workflows, which could be more intuitive. Your feedback is invaluable, and we’ll certainly take this into account as we refine our offerings.

Our support team and account managers are always here to support you. If you need assistance with workflows or anything else, please don’t hesitate to contact us. We’re here to make things as easy as possible for you.

Kind regards,

The Ideagen Team

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Ideagen Quality Management?

Reliable, accessable, controlled electronic document storage. Auditable trail of changes and approvals. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Inability to display documents due for review on the 'users' workload page.

Inability to display rejected drafts on the 'users' workload page.

Analysis data not always accuarate.

Dashboards not available in the desktop version.

Occurance module - known defect with building a form - yet to be fixed.

Response from support team often received through the night UK time.

Responses from support team often suggest that they do not know their own product - delay in resolving. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Thank you for your feedback on Ideagen Quality Management. We're thrilled to hear you value our reliable and accessible document storage, along with the clear audit trail for changes and approvals. These are some of the core features we strive to deliver.

We also appreciate your highlighting areas for improvement. Your comments on customer support response times and resolution quality are invaluable and will help us enhance our service for users like you.

If you have any further questions or need assistance, please don't hesitate to reach out to your account manager or our support team.

Kind regards,

The Ideagen Team

NJ
Quality Assurance Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processses which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Hi Nicola,

Thank you for sharing your thoughts on Ideagen! We’re pleased that you find the solution user-friendly and benefit from the wizard functions and help articles.

We recognize the challenges with the new customer support process. While calls to Support are still possible, some issues may need further investigation. Video recordings are very helpful for us to see your issue and resolve it quickly. Hope for your understanding and thank you for collaboration. If you need further assistance, please reach out to your Account Manager - they are happy to help.

Ashley D.
AD
Quality Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

Ideagen is very intuitive; easy for associates to navigate. Controls are outstanding. Hands down great QMS!! To top it off customer service is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

No cons that i can speak of. Enjoyed my exxperience with Ideagen. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Hi Ashley,

Thank you for sharing your fantastic review with us. It’s great to hear that you find Ideagen Quality Management software intuitive and easy to use, and we’re pleased that the controls and quality management tools have met and even exceeded your expectations. Your positive feedback about our customer service truly means a lot to our team.

Even though you’ve mentioned no cons, we appreciate you taking the time to share your detailed experience. If you do come across any areas where we can improve or if you have additional feedback, we’d love to hear from you. Always know that our support team or your account manager is here to assist with any questions or needs.

Kind regards,

The Ideagen Team

Rebecca T.
RT
Microbiology Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

Easy to use, configurable by the user to suit different needs. Supports with our UKAS accreditation and has a useful email notification system. Having used it at several labs in the UK it is definatley recommended as a QMS for pathology use. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Would like the ability to link more items across modules e.g. documents to assets and for the log out timer not to be so short. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Hi Rebecca,

Thank you for your excellent feedback!

We’re pleased to hear that you find Ideagen Quality Management easy to use and customizable to fit your needs. Thank you for your recommendation of Ideagen Quality Management as a QMS for pathology use.

Thank you for suggestions regarding linking items across modules. Your insights have been passed on to the relevant product team. Your feedback is invaluable as we enhance our system.

It’s fantastic that our system helps you manage documents, assets, training, audits, and CAPAs across two sites. We’re committed to supporting your success.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

What it does, it does well. Tracking audits and assets is easy to set up effectively acting as a database and covers the basics of QMS. Very easy to set up and get started as it is a simple system to get used to. History tracking and workflow approvals are straightforward and make the management within different modules much easier. Great software to implement a starter QMS system without impacting the rest of your business. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Hard to implement complex functions and there is minimal support out there to assist.

UI is very dated compared to other competitive systems which makes some aspects hard to visualise and use.

It is also hard to integrate to other parts of an IMS system that may be running different software which limits the overall applications if you are further ahead in managing documentation and advances in ERP systems are improving on some of the functionality and combining with other data sources to make a more encompassing system.

Manual aspects that do not have alternatives such as keyword setting for documents where any user can define any keyword they like and this cannot be standardised or automatically generated so searching through documents can be a painful experience without very high staff discipline. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Thank you for your review of Ideagen Quality Management. We are glad to hear that the software has been effective for tracking audits, managing assets and streamlining workflow approvals. It’s rewarding to know it’s helping you build a solid QMS foundation without disrupting the bigger picture of your operations.

At the same time, we understand your concerns about the more complex functions, UI limitations, integration challenges and certain manual tasks. Your comments on keyword settings and document search are especially helpful, and we’ll make sure to pass them along to our development team as we work to keep improving.

We truly value your input and want you to know we’re here to support you. If you need help or have any questions, don’t hesitate to reach out to our Support Team or your Account Manager— we’re always ready to assist. Thanks again for your honesty and constructive insights!

Verified User in Public Safety
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

Following the transition of Qualtrax into Ideagen, it is clear there's a continuous effort to improve the software. Once again there's hope that feature requests may someday see the light of day. Implementation for documentation control could not have been easier and our team uses it on a daily basis. Many other features exist as well, but we have yet to implement - may have worked out that we waited as they have changed for the better in the time being! Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

During the acquisition and transition of Qualtrax into Ideagen, we were cautiously optimistic to see the quick and very successful customer support continue. However, it seems we've lost some of the technical knowledge base and support is slower and less successful than before. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Thank you for your detailed feedback!

It’s wonderful to hear that the transition from Qualtrax to Ideagen has led to continuous improvements and easy implementation for documentation control. We’re glad your team uses it daily.

We understand your concerns about customer support changes. Your insights on the technical knowledge base and support speed are important to us as we strive to improve. Rest assured, your comments will be brought to the attention of the relevant team members.

Verified User in Chemicals
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

Once you get over the learning curve, it is easy to use. It is easy to monitor procedures that are overdue or becoming overdue for review. When roles are changed in the organization it is pretty easy to make the updates for the owners, etc. of the different modules. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

It is a little annoying how quickly the logins expire, but that might be configured by us. With the word plugin installed, I somethimes find it difficult to edit documents even when they are checked out. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Thank you for your review! We're glad to hear that you find Ideagen Quality Management easy to use and that it helps you monitor procedures and manage organizational changes efficiently. It’s also great to know that the platform supports your compliance with FDA requirements, particularly in document management and CAPA processes.

Thank you for your feedback regarding login expirations and the functionality of the Word plugin. We understand how these aspects can impact your experience and will review these areas to assess improvements. Please don’t hesitate to reach out to our Support Team or your Account Manager for assistance with configurations or any technical issues you encounter.

We’re committed to providing a seamless experience and greatly value your insights. Thank you again for your review, and we look forward to continuing to support your quality management needs!

Verified User in Manufacturing
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ideagen Quality Management?

Once you understand how to navigate the client version it is easy and modules can be used for different things, e.g., the audit mmodule can be used to schedule reviews, assessments etc. I use the system almost everyday and although the client version looks quite dated it operates well within the parameters set. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

We have recently reviewed the web version of IQMS and was disappointed to find that not much had moved on since first assessing this in 2023. The functionality being offered does not match never mind make improvements from the client version and at a loss as to why Ideagen would promote this in its current state? Some of the issues we picked up are frustrating particularly as we spent a long time setting up our structure on the client, for this not to be the same in the web version. One of the main user functions for our organisation is to make searches easy, and the way it had been set up on the web version made searching impossible.

Customer service has been patchy, with lack of communication through to the other extreme where we have had excellent technical support and advise.

We are currently waiting on timelines from Ideagen for when they will be able to implement fixes required to address issues found and until then we cannt proceed any further with the web version which is disappointing especially as this is the second attempt to do this. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Thank you for your detailed feedback on the Ideagen Quality Management.

We are glad to hear that you like the flexibility and user-friendly interface of Ideagen Quality Management. Our goal is to ensure your experience is smooth, and we will keep you updated on our progress.

We apologize for the disappointment and inconvenience you experienced. We appreciate your patience as we work on improvements, prioritizing ease of navigation and robust search functionality in our updates. We are addressing the gap between the client and web versions and implementing measures to enhance customer service. Please be assured that timelines for fixes are being developed, and we're committed to meeting your expectations.

Your satisfaction and trust are important to us. Should you experience any issues or have questions, please contact your Account Manager or our Customer Support team. We're here to support you in every way possible.

Justin S.
JS
Quality Systems Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Quality Management?

Qualtrax has a lot of great features and our organization mainly uses it for document control. It really simplifies the documentation process required for ISO 9001:2015. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The licensing fees are way too expensive. Granted, we are a small organization. Im sure its better suited for larger clients. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

Hi Justin,

Thank you for your feedback on Ideagen Quality Management. We're glad to hear that you find the document control features helpful, especially in simplifying ISO 9001:2015 compliance.

We appreciate your input regarding the licensing fees. While we understand that cost can be a concern, it's important to note that our pricing reflects the value we strive to deliver through continuous product enhancements and dedicated support. We offer tailored solutions to meet the needs of organizations of all sizes.

We encourage you to contact our Support Team or your Account Manager, who can assist you with any questions or guidance on available options. We're committed to your success and always here to help.