--- title: Ideagen Quality Management Reviews meta_title: 'Ideagen Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 489 reviews by the users' company size, role or industry to find out how Ideagen Quality Management works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 489 scale: '5' date_modified: '2026-08-04' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # Ideagen Quality Management Reviews **Vendor:** Ideagen **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.0/5.0 **Total Reviews:** 489 ## About Ideagen Quality Management Ideagen Quality Management is a cloud-based quality management system (QMS) that enables quality and operations managers in regulated industries to manage compliance, CAPA workflows, audits, document control and supplier quality across multiple sites from one connected platform. Named a Leader in the Verdantix Green Quadrant 2026, an independent analysis of 14 QMS platforms serving life sciences, healthcare and manufacturing, Ideagen received perfect scores of 3.0/3.0 for AI operations and supplier quality management. AI is embedded into quality workflows from the ground up, not added as a feature layer. Ideagen Mazlan uses an organization's own QMS data to draft policies, guide investigations, flag compliance gaps ahead of audits and track regulatory changes across jurisdictions in real time. What previously took three days of investigation takes three hours. The platform is purpose-built for GxP and regulated environments and reaches 80%+ adoption on the floor. Most QMS failures trace back to the same causes: quality data fragmented across sites, CAPA processes managed in email chains and documentation that is out of date before it reaches the people who need it. Ideagen Quality Management addresses these directly by centralizing quality workflows and automating document version control and approvals, eliminating the manual overhead that creates compliance risk across sites. Core capabilities include: Non-conformance and CAPA management: capture every non-conformance, guide root cause analysis and track corrective actions through to verified closure so the same issue does not recur Document control: automated versioning, approval workflows and full audit trails ensure every site works from the current, controlled version Audit and inspection management: plan, manage and evidence every audit in one place, with AI-driven monitoring delivering 99%+ reduction in audit findings Supplier quality management: monitor supplier performance, manage non-conformances and coordinate corrective actions across the supply chain Training and competency management: track certifications, qualifications and completion status — new hire training time reduced by 40% Regulatory intelligence: multi-jurisdictional regulatory change monitoring with automated alerts and impact analysis Organizations using the platform report 25-40% improvements in compliance audit scores, 50% faster CAPA cycle times and 30-50% reductions in documentation time. Customers include Nuffield Health, Torbay Pharmaceuticals, Fresenius Kabi, Vector Aerospace and Whyte & Mackay. The platform integrates with ERP, PLM, MES and HR systems and is available in cloud and on-premise deployments. Ideagen Quality Management is well suited to mid-market and enterprise organizations in regulated industries managing quality across multiple sites or standards, where fragmented systems and manual processes create compliance and operational risk. ## Ideagen Quality Management Pros & Cons **What users like:** - Users find the **ease of use** of Ideagen Quality Management beneficial for managing QMS activities efficiently across sites. (62 reviews) - Users appreciate the **intuitive and unified QMS management** of Ideagen Quality Management, enhancing usability across multiple sites. (36 reviews) - Users praise the **excellent customer support** provided by Ideagen Quality Management, enhancing their overall experience and resolution of issues. (23 reviews) - Users value the **time-saving document control** feature of Ideagen Quality Management, improving compliance and reducing manual errors. (23 reviews) - Users find the **ease of building workflows** with Ideagen Quality Management a game-changer for documentation management. (23 reviews) - Users find the **intuitive interface** of Ideagen's Quality Management software easy to navigate and implement across teams. (23 reviews) - Ease of Access (16 reviews) - Audit Management (14 reviews) - Customizability (14 reviews) - Flexibility (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating, experiencing slow responses and a lack of hands-on assistance when issues arise. (25 reviews) - Users express frustration over **feature limitations** , hindering process efficiency and complicating user experience with inadequate support. (13 reviews) - Users find the **difficult usability** of Ideagen Quality Management hampers issue resolution and form management efficiency. (11 reviews) - Users find the **learning curve steep** for Ideagen Quality Management, with complex processes and challenging report printing. (11 reviews) - Users are frustrated with the **slow performance** of Ideagen Quality Management, causing significant work delays and inefficiencies. (11 reviews) - Users find the **licensing costs prohibitive** , as hosting expenses significantly inflate the overall price of Ideagen Quality Management. (10 reviews) - Users find a **steep learning curve** for Ideagen Quality Management, especially during the initial phase of use. (10 reviews) - Not Intuitive (10 reviews) - Users report experiencing **software bugs** that cause crashes and technical errors, affecting the workflow and user satisfaction. (10 reviews) - Users face **time-consuming challenges** with Ideagen Quality Management, needing significant effort to resolve issues and learn the system. (10 reviews) ## Ideagen Quality Management Reviews ### 1. Comprehensive Quality Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Ideagen Quality Management?** This is a fully featured Quality Management solution that is easy to use for both regular and occasional users. **What do you dislike about Ideagen Quality Management?** The system does not integrate well with other applications **What problems is Ideagen Quality Management solving and how is that benefiting you?** We useIdeagen Quality Management extensively for supporting our MRO QMS. Document management, training records, and calibration are our primary uses. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Quality Management is working well as a comprehensive solution for both regular and occasional users, and that it's effectively supporting your MRO QMS across document management, training records, and calibration. Your point about integration with other applications is noted. Your account manager would be happy to discuss your specific integration needs and explore available options or workarounds. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 2. Quick Customer Support Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Ideagen Quality Management?** Customer support tickets are answered quickly. **What do you dislike about Ideagen Quality Management?** Configuring the workflow takes a lot of time and can be quite challenging. **What problems is Ideagen Quality Management solving and how is that benefiting you?** The QA document repository serves as a central location for storing and organizing quality assurance documents. It helps keep all relevant files accessible and well-structured, making it easier to manage and retrieve important information when needed. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's wonderful to hear that our customer support team is providing quick responses - that's something we work hard to maintain. We understand workflow configuration can be time-consuming and complex. We've got a wide range of articles to help you configure workflows yourself at our Ideagen Luminate portal https://help.ideagen.com/hc/en-gb, or you can always reach out to support or your account manager who can walk you through best practices and templates that might simplify the process. Great to know the document repository is serving as an effective central location for your QA documents! Kind regards, The Ideagen Team ### 3. Review of Ideagen Quality Management **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel M. | R&D Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Ideagen Quality Management?** I like the modular format of Q-Pulse, meaning everything is orienated to the specific area of the QMS I'm working on at any particular time. **What do you dislike about Ideagen Quality Management?** The search feature in the document browser is quite limited in its key word search ability **What problems is Ideagen Quality Management solving and how is that benefiting you?** Streamlining the business administratively as we switched from a paper-based to digital system when integrating Q-pulse. **Official Response from Maria Aksiantsiuk:** > Hi Daniel, Thank you for taking the time to share your thoughts on Ideagen Quality Management. It's great to hear that you find the modular format of our solution useful — it’s designed to make workflows intuitive and tailored to specific areas of your QMS. Moving from paper-based processes to digital is a big step, and we’re glad Ideagen Quality Management has helped streamline your business administration. Your point about the keyword search in the document browser is invaluable, and we appreciate you bringing this to our attention. We’re always working on enhancements, and feedback like yours plays an important role in guiding improvements. If you have any further suggestions or need assistance, our support team or your account manager would be happy to help. Kind regards, The Ideagen Team ### 4. Good product but not very good customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Quality Management?** The software is the best that I’ve seen out there so far. It covers all areas required for maintaining ISO 15189. The ability to raise CAPAs from assets, audits and suppliers makes it quite unique and so helpful. **What do you dislike about Ideagen Quality Management?** We have raised development ideas but was told that pathology is a small client and therefore our ideas are likely not to be implemented. We would like the document acknowledgements to be linked with archiving so that they are automatically removed if someone leaves the organisation. At the moment, they are in italics but they still count as needing to acknowledge the document. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document control, Audit management Capa management and trend analysis Asset management Supplier management **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. It's wonderful to hear that Ideagen Quality Management is working well for your ISO 15189 compliance and that connecting CAPAs across different modules is proving valuable. We appreciate your input about development priorities and the document acknowledgement workflow. Every customer's suggestions matter regardless of sector. Your account manager can ensure your enhancement requests are properly logged and explore potential workarounds for managing acknowledgements when staff leave. It's great to know we're effectively supporting your quality management needs across multiple areas. Kind regards, The Ideagen Team ### 5. My Experience using Ideagen Quality Management System **Rating:** 5.0/5.0 stars **Reviewed by:** SL S. | Quality Management Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Ideagen Quality Management?** The Ideagen Application is very convenient will controlling our company's Quality Management System which allows us to be compliant with the ISO 9001 Standards. We are especially pleased with the application's accountability and automatic features. Ideagen Quality Mangement is used daily by all of our sites. **What do you dislike about Ideagen Quality Management?** I would like to have direct contacts when issues occur for faster resolution. Sometimes more than not, "right now" resolutions are required instead of waiting for the support site to generate a helpdesk ticket and email response. The application is very pricy to not include level 2 or 3 technicians. (Especially during server moves) **What problems is Ideagen Quality Management solving and how is that benefiting you?** Controlling our company's Quality Management System that allows us to be in compliance with the ISO 9001:2015 Standards. Having these standards and controls in place allows us to maintain our ISO certifications. **Official Response from Maria Aksiantsiuk:** > Thank you for your review! We're pleased to hear that you find Ideagen Quality Management convenient for controlling your company's QMS and that it helps you stay compliant with ISO 9001 standards. It's rewarding to hear that you appreciate the solution's accountability and automatic features. Thank you for sharing your concerns about the need for direct contacts for faster issue resolution and the cost implications of not including level 2 or 3 technicians. We're pleased to inform you that our team is working on new Success Plans that will offer more clarity and personalized support. Your account manager will be in touch with updates soon, approximately at the end of Q2. Kind regards, The Ideagen Team ### 6. Great User-Friendly Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Ideagen Quality Management?** I like that it's very easy to you with a great interface. There are many features within the software to use. The tracking, reporting and ease of attachments makes it great to keep track of all records, quick access to information and more. I use it all throughout my work day for customer complaints, RMA's, document control, training and more. **What do you dislike about Ideagen Quality Management?** The only downside I see as a 3 month user is the web-based version is not user friendly at all. Very hard to navigate and needs to be more like the software version. The other thing that makes it difficult is trying to add more options to pulldowns is difficult to know which is the correct pull down to update for the correct module. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It helps to keep track of all our customer complaints, RMA's, training, document control for our QMS. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Quality Management has become such an integral part of your daily workflow. Having everything in one place really does make a difference. Thanks for sharing your experience with the web version and dropdown configurations. The web interface is continuously evolving, and your feedback helps shape those improvements. For the dropdown configurations - finding the correct pulldown for each module can be tricky at first. Would you be able to share more details about which specific dropdowns or modules are challenging with your account manager? They can provide targeted guidance and possibly create a custom reference guide for your team. Great to hear we're supporting your QMS requirements so effectively across all those different areas! Kind regards, The Ideagen Team ### 7. The QMS by Ideagen is very easy to navigate and the layout is clear. **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. | Biomedical Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Ideagen Quality Management?** Simple to use as the layout is clear. Easy to access required modules. Lots of useful features to aid in my QMS. **What do you dislike about Ideagen Quality Management?** The colour scheme is slightly bland. Occasionally it can take a while to log in to Ideagen but that is due to the number of licences available in my place of work. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management is our sole QMS which we use to hold our SOPs and risk assessments, audits, validations, non-conformances and more. This software makes recording, implementing and auditing processes in my department easy. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback, Hannah! It's fantastic to hear that Ideagen Quality Management's clear layout and easy navigation are making your QMS processes so straightforward. Your point about the color scheme is noted - visual design preferences are important for daily use. For the login delays you mentioned, there could be several factors at play. Your account manager can help investigate whether it's related to license allocation, server performance, or other technical factors, and work on improving access times. It's great to know we're effectively supporting all your quality management needs - from SOPs and risk assessments to audits and non-conformances - all in one place! Kind regards, The Ideagen Team ### 8. A one-stop solution, but takes some orientation **Rating:** 4.0/5.0 stars **Reviewed by:** Craig J. | Education & Training Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Ideagen Quality Management?** A comprehensive package for Quality Management Systems requirement, from looking after Audits, CAPA, Controlled Document Management, Supplier Management, Asset management and more. It sends automated reminders and you can configure access levels. It's a really great tool to help towards achieving a QMS standard. **What do you dislike about Ideagen Quality Management?** It takes some getting used to, and isn't always intuitive, although that is getting better. Until recently, the only kind of orientation was PDF based, but the recent introduction of online, self-paced elearning means our users can now start to feel comfortable with it sooner. **What problems is Ideagen Quality Management solving and how is that benefiting you?** They are helping us with training & orientation, and validation. **Official Response from Maria Aksiantsiuk:** > Hi Craig! Thank you for sharing your experience! It's wonderful to hear you're finding Ideagen Quality Management solution comprehensive for all your quality management needs - from audits and CAPA to document management. Those automated reminders really do help keep everything on track for achieving QMS standards. You're right that there's a learning curve initially. Great to hear you've discovered our new self-paced eLearning modules! They've made a real difference for many teams getting comfortable with the software more quickly. Your account manager can recommend specific modules based on which features your team uses most. As you continue exploring Ideagen Quality Management, don't hesitate to reach out if you need guidance on any specific features. Kind regards, The Ideagen Team ### 9. Organized Documentation with Solid Functionality, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** I like how organised it makes our documentation look and the functionality. **What do you dislike about Ideagen Quality Management?** In my opinion, the software could be a little faster and feel less bloated. Some of the UI isn't very friendly i.e. uploading documents etc **What problems is Ideagen Quality Management solving and how is that benefiting you?** audit management and document organisation **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that Ideagen Quality Management is helping you keep your documentation organized and that the functionality is working well for your audit management needs. Your points about performance speed and UI improvements, particularly around document uploading, are valuable feedback. We're continuously working on enhancing the user experience and interface design. Your account manager can discuss your specific workflow and explore any tips that might help streamline your document upload process. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 10. Efficient Record Storage, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Ideagen Quality Management?** how the records are stored and the ease of access for staff. **What do you dislike about Ideagen Quality Management?** down time when the system goes offline and cannot be accessed **What problems is Ideagen Quality Management solving and how is that benefiting you?** the system makes it easier to show evidence to assessors when any assessments are taking place **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that the record storage and staff accessibility are working well for you, especially when it comes to providing evidence during assessments. We understand downtime is disruptive, particularly in healthcare settings where access is critical. If you're experiencing frequent offline periods, please raise a ticket with Ideagen Support at https://help.ideagen.com/hc/en-gb/p/support?currentTab=support&page=1 or contact your account manager so we can investigate and address any stability issues. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 11. Ideagen QM Software Makes Document Control Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Quality Assurance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Ideagen Quality Management?** I like the document traceability. Changes between revisions are easily identified and the ability to keyword search our documents has led to both less redundancies and less clerical omissions. This software has streamlined our approval and information dissemination processes by maintaining all required inputs while still allowing these processes to be paperless. **What do you dislike about Ideagen Quality Management?** The process for creating new workflows is a little complex. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Not Applicable **Official Response from Maria Aksiantsiuk:** > Thank you so much for this fantastic feedback, Nicole! It's wonderful to hear how document traceability and keyword search are making such a difference for your team. Reducing redundancies and clerical omissions while going paperless - that's exactly what we hope to achieve! You mentioned that creating new workflows can be complex. Your account manager can walk you through some best practices and templates that might simplify the process. Many customers find that once they've created their first few workflows, it becomes much more straightforward. Thanks again for taking the time to share how Ideagen Quality Management is streamlining your document control processes! Kind regards, The Ideagen Team ### 12. Great software and solution for document storage and maintenance! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Ideagen Quality Management?** Ideagen, formerly Qualtrax, has been our document management system for several years. We have always been able to count on the support staff to troubleshoot issues as they come up and usually receive a resolution within minutes of reaching out. The sales staff are oustanding and the training staff are top notch. **What do you dislike about Ideagen Quality Management?** I do not currently have any issues directly with Ideagen. They have been able to respond to issues in a timely manner and have kept our system chugging along! **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen provides a central repository for all of our quality documents and it can work very well with LIMS products. It provides reminders of when things need updated as well as helping to keep staff trained on internal policies and requirements. **Official Response from Maria Aksiantsiuk:** > Thank you for this amazing feedback! It's wonderful to hear you've had such a positive experience with our team over the years. Knowing that our support staff can resolve issues within minutes and that you find our sales and training teams outstanding really makes our day! It's great to hear how Ideagen Quality Management is serving as your central repository and working well with your LIMS products. Those automated reminders for updates and staff training really do help keep everything running smoothly. Thank you for being such a valued, long-time customer. We're here whenever you need us! Kind regards, The Ideagen Team ### 13. Ok product, Support leaves a lot to be desired... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Ideagen Quality Management?** System does what it needs to do, albeit slow internationally. **What do you dislike about Ideagen Quality Management?** Service is unresponsive System maintenance performed without outage confirmation affecting users Contracts are inflexible to changing business needs **What problems is Ideagen Quality Management solving and how is that benefiting you?** Document Management for ISO **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. We're glad our solution is meeting your document management needs for ISO compliance. We apologize for the communication breakdown around your recent system modernisation. You should have received advance confirmation about the upgrade timing - this was our oversight. We've since improved our modernisation communication process to ensure this doesn't happen again. Regarding international performance and contract flexibility, please reach out to your account manager to discuss solutions that better align with your business needs and address the performance concerns you're experiencing. We value your partnership and appreciate your honest feedback. Kind regards, The Ideagen Team ### 14. Ideagen Quality Management has made our compliance tasks so much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Megane M. | Senior Performance Data Analyst, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management system provides users with an easy way to manage compliance requirements. Our team dedicates itself to essential tasks because this system handles administrative responsibilities. The audit feature enables scheduling and reporting functions alongside risk management tools which prevent problems from occurring. All members of staff find it simple to learn the platform. **What do you dislike about Ideagen Quality Management?** This tool presents significant difficulties to users who are new to its operation. Users need to spend time learning about the tool functions along with mastering its effective usage capabilities. The tool provides useful reporting capabilities although users need to develop customization abilities to maximize their potential. The creation of detailed reports presents an additional difficulty to users. Users will obtain useful benefits from this software after they learn how to use it effectively. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Our quality management system operates better with risk management and compliance due to Ideagen Quality Management. Our problems with regulatory updates and document changes have decreased due to real-time monitoring alerts. The system handles many routine documentation tasks which decreases errors and lets us work faster. Our team operates with improved processes and carefully reviews all work for enhanced results. **Official Response from Maria Aksiantsiuk:** > Hi Megane, Thank you for your review of Ideagen Quality Management. We're glad to hear that the solution has made managing compliance tasks easier and that your team finds it simple to learn. It's great to know the audit feature, scheduling, reporting functions and risk management tools have been beneficial. We understand that new users may face challenges with the tool's functions and customization for reporting. Your feedback is valuable, and we're working on improving the user experience. If you have any questions or need further assistance, please feel free to reach out to your account manager. Kind regards, The Ideagen Team ### 15. Good product, but differences in web and app versions must be addressed (Quality Management) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Ideagen Quality Management?** Very easy to configure, implement and work with once familiar with the software. Consultants are excellent. **What do you dislike about Ideagen Quality Management?** Getting expert support outside of a paid consultantcy meeting is difficult. Seems we are more familiar with the product then account managers and other first line support. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Documents accessible by everyone. Easy to use problem solving. Both helping with continous improvement. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that you find Ideagen Quality Management easy to configure and work with once you're familiar with it, and that our consultants have been excellent to work with. We appreciate your point about support expertise. Since your original review, we've expanded our support resources significantly. Our Community platform now offers comprehensive solution guides, interactive e-learning courses, and the ability to collaborate with industry experts and share best practices. We've also introduced Fin, our AI-powered support assistant, which provides instant answers 24/7 and seamlessly escalates to human specialists when needed. We're also continuously improving our web version to enhance your experience. If you're still finding it challenging to get the level of support you need, please raise this with your account manager. It's wonderful to know that Ideagen Quality Management is making documents accessible to everyone and supporting your continuous improvement efforts through easy problem-solving! Kind regards, The Ideagen Team ### 16. Getting it right... The first time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Ideagen Quality Management?** Ideagen Quality Management is easy to use and intuitive, the mark of a good product for me is it consistently behaving as expected in the background, sometimes no news is good news! **What do you dislike about Ideagen Quality Management?** Not much to dislike here, if I was being picky, we do sometimes have connectivity issues when working remote, but I suspect that's more to do with our network security. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management keeps the quality of our product at the high standards our customers expect. It helps us improve our business by allowing us to manage long term CAPA, not just being reactive as problems arise. **Official Response from Maria Aksiantsiuk:** > Thank you for this great feedback! You've perfectly captured what we aim for - software that's intuitive and works reliably in the background. Sometimes the best technology is the one you don't have to think about! You mentioned occasional connectivity issues when working remotely. While network security can definitely impact performance, your account manager might have some tips for optimizing your remote connection that other pharmaceutical customers have found helpful It's fantastic to hear how Ideagen Quality Management is helping you maintain high quality standards and shift from reactive to proactive with long-term CAPA management. That's exactly the kind of continuous improvement we love to support Kind regards, The Ideagen Team ### 17. Effortless to Use with Real-Time Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Ideagen Quality Management?** Ease of use and the ability to transition from one topic to another. The ability to produce reports in real time. **What do you dislike about Ideagen Quality Management?** None that I can think of. It seems to work just fine. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ability to track and the ability to to follow-up on issues. Research topics and have quick solutions. **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that the ease of use, seamless navigation between modules, and real-time reporting capabilities are working so well for you. We're particularly pleased that it's helping you track quality issues, follow up effectively, and find quick solutions. Thanks for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 18. Qpulse review with Digital Success Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Kees v. | safety manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Ideagen Quality Management?** Flexibilty to adjust report forms, read and ack of documents. Costumer support is good to help out. **What do you dislike about Ideagen Quality Management?** We don't use the audit module because we cannot tailor it to our needs. Software is installed behind firewall, very hard to get it changed. **What problems is Ideagen Quality Management solving and how is that benefiting you?** making initial safety reports to report safety issues **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your feedback, Kees. It's good to hear you're finding value in the flexibility of report forms and document management features, and that our customer support team has been helpful. Your point about the audit module is valuable feedback. The audit module does have extensive customization options - your Digital Success Manager can explore your specific audit requirements to see if there's a configuration that would work for your needs. Regarding the firewall constraints, they can also discuss potential solutions that other customers in similar environments have implemented successfully. Great to know we're helping streamline your safety reporting process! Kind regards, The Ideagen Team ### 19. Ideagen Quality Management **Rating:** 2.5/5.0 stars **Reviewed by:** Kerry B. | Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Ideagen Quality Management?** We use Ideagen Quality Management to manage our occurrences (Near Miss, incidents, RAs, regulatory Complaince) it works well for us having the ability to route reports to individuals within the company based on occurrence Type and the site it occurred. On the whole its easy to create forms, workflows and configure routing and messaging. We have also started using it for our Document control processes and training and the system itself works well for us. **What do you dislike about Ideagen Quality Management?** The level 1 support team let the company down. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It helps us manage workflows for all of our occurrences and allows owners to assign action to other users within workflows. The document control module also allows us to manage document reviews and approvals and we use the DRS feature to make the documents available to all our employees via the company intranet **Official Response from Maria Aksiantsiuk:** > Thank you for updating your review, Kerry - we appreciate your continued feedback. It's great to hear that Ideagen Quality Management is working well for your occurrence management, document control, and training processes, and that you find form creation and workflow configuration straightforward. Your feedback about Level 1 support is noted. Please raise these concerns with your account manager to ensure you receive the support quality you need. In the meantime, our Ideagen Community has comprehensive resources that might help with common queries. Kind regards, The Ideagen Team ### 20. Managing approvals and quality processes has never been easier **Rating:** 4.0/5.0 stars **Reviewed by:** Oda A. | Manufacturing Process Coordinator, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Ideagen Quality Management?** One thing that really stands for Ideagen Quality Management is how it ensures uniformity between different teams. Structured work flows and automated approvals remove any uncertainty that there are certain steps that need to be completed or by whom. This has reduced errors and allowed such collaboration to be much smoother. Another large plus for us is the ability to track revisions and always have the most up to date information available. **What do you dislike about Ideagen Quality Management?** What can be considered as a con relating to Ideagen Quality Management is that some actions are too complex and require multiple steps, therefore, making some processes longer than actually needed. Of these, approvals specifically may contain additional confirmations that further complicate things. Also, the change of the system to reflect adjustments for the new workflows proves to be quite cumbersome. It has orderliness, but this means that it is not easy to make Ad hoc modifications as they should be. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Ideagen Quality Management has made it possible to keep all our compliance records in order and easy to track. Our processes don’t require us to take a chance of missing important deadlines as everything has been automated to prepare approvals. It has decreased stress within the team and overall efficiency increased. Also, this allows to avoid mistakes that may become bigger problems in the end. **Official Response from Maria Aksiantsiuk:** > Hi Oda, Thank you for sharing your detailed feedback on Ideagen Quality Management. It’s fantastic to hear that the structured workflows and revision tracking have contributed to smoother collaboration and reduced errors for your team. We’re especially glad that the automation has helped with compliance and eased stress for everyone involved. On the points you raised about complexity and adapting workflows, it’s valuable to understand where certain processes feel cumbersome. Your insights are crucial as we continually refine our solution to better serve users like you. Please don’t hesitate to reach out to our support team or your account manager if you’d like assistance or have further suggestions. Kind regards, The Ideagen Team ### 21. Ideagen eQMS provides an integrated environment to manage Quality Management System. **Rating:** 4.5/5.0 stars **Reviewed by:** Asghar Q. | Sr. Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** It's well thought out system with an unparallel architecture which integrates quality management processes seamlessly. The seven aspects of the Ideagen system that makes it the best in the market place are: 1- The system features an excellent architecture designed to support Quality Management activities intuitively and with great efficiency. 2- It provides a unified environment where critical processes are seamlessly integrated for maximum efficiency. 3- Communication between the Customer and CAPA modules eliminates the need to maintain separate customer complaint logs and manage related CAPAs separately. 4- Built-in flexibility allows the system to be intuitively customized to organize workflows according to specific organizational needs. 5- The system is very easy to implement and the learning curve is really steep to hit the ground running on day-one. 6- The cloud based system can be used from anywhere in the world with internet. They have a vibrant user community and an excellent customer support. Every time I logged a ticket, the customer support promptly responded to help me resolve my issue. 7- Ideagen provides the use of API to integrate IQM with other applications and systems such as ERP, MES, etc. **What do you dislike about Ideagen Quality Management?** I don't see any downside of using Ideagen Quality Management. There are always room from improvements and I find Ideagen open to suggestions and willing to include new functionalities in their development road map. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It is helping is manage our QMS efficiently. **Official Response from Maria Aksiantsiuk:** > Hi Asghar, Thank you for such a detailed review of Ideagen Quality Management. We appreciate your positive feedback regarding our platform’s architecture, seamless integration of processes and the flexibility to customize workflows according to your organizational needs. We're glad to hear that our cloud-based software has been easy to adopt, and that our customer support has been responsive and helpful. We take pride in our vibrant user community and continuously strive to provide excellent customer service. Regarding your suggestion for new functionalities, we appreciate your input, and we value our customers' feedback as it helps us enhance our development roadmap. Please remember that our Support Team and your Account Manager are always available to assist you with any questions or help you may need. Thank you once again for your feedback, and we look forward to continuing to serve you and meet your Quality Management needs. ### 22. simplifying workload management and using new quick ways to share information. **Rating:** 4.5/5.0 stars **Reviewed by:** Said A. | Aviation Accident Investigator and senior Training Captain Gulf Stream 550, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Ideagen Quality Management?** Save time and workload to prepare for an audit or tasks. **What do you dislike about Ideagen Quality Management?** how to Ease integration with other systems ,Costs **What problems is Ideagen Quality Management solving and how is that benefiting you?** Report Data collection, analysis process and paperless exchange between departments. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience, Said! It's great to hear that Ideagen Quality Management is saving you time and simplifying workload management, especially when preparing for audits. Your feedback about integration and costs is appreciated. Integration capabilities can vary depending on which systems you're connecting with - your account manager can explore specific integration options that might work for your aviation operations and discuss various approaches that fit your budget. It's wonderful to know we're helping streamline your data collection, analysis, and interdepartmental communication while going paperless. Those efficiencies really add up in aviation safety management! Kind regards, The Ideagen Team ### 23. Ideagen just makes my life easy, because i can track history of my documents. **Rating:** 4.5/5.0 stars **Reviewed by:** nyinawabega b. | Document Controler, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Ideagen Quality Management?** Correcting mistakes whenever i have noticed that i did something wrong. **What do you dislike about Ideagen Quality Management?** Unlimited reminders when you have a task that is pending in your workload. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Tracking and updating my documents **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience! It's wonderful to hear that Ideagen Quality Management is making your life easier as a Document Controller. Being able to track document history and make corrections when needed is so important for maintaining accuracy. You mentioned the reminders can be a bit much when tasks are pending. Our Support Team can help you customize notification settings to find the right balance - enough to keep you informed without overwhelming your inbox. Great to know the document tracking and updating features are working well for you! Kind regards, The Ideagen Team ### 24. 6 years with Ideagen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Ideagen Quality Management?** I have been with my company for 6 years now, using Ideagen. I have always found support that has met my expectations. Ideagen offers good ease of use. **What do you dislike about Ideagen Quality Management?** The platform does not give tending data as I would hope to help with ISO compliance. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Trending HSQE information such as Near misses. **Official Response from Maria Aksiantsiuk:** > Thank you for being with us for 6 years! It's wonderful to hear that our support team has consistently met your expectations and that you find Ideagen Quality Management easy to use. Your feedback about trending data for ISO compliance is valuable. While the software does capture HSQE information like near misses, enhanced trending capabilities would certainly add value. Your account manager can show you some reporting features that might help in the meantime, or discuss your specific ISO compliance needs to see what solutions we can offer. Thanks again for your continued partnership over the years! Kind regards, The Ideagen Team ### 25. Q-Pulse - Good product for Quality Management **Rating:** 4.0/5.0 stars **Reviewed by:** Alex F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** The Q-pulse software has varible options on managing all aspects of Quallity Management. We use it for Risk, Document Management, Non-Conformance, Audit and Supplier Management. Having this in one place suits our needs and give a consistent single approach to the Quality Management Team and our staff. This is also UKAS friendly and supports our maintainence of the ISO standards. **What do you dislike about Ideagen Quality Management?** The back end management/admin can be cumbersome and limited in some areas. Also extract of data can also be an issue with us sometimes having to copy data to extract which add in data you might not need. **What problems is Ideagen Quality Management solving and how is that benefiting you?** A single all capuring system. Its consistent and means all involved only have to know one single system. This reduces confusion and means training is easier to deliver to staff on a single platform. **Official Response from Maria Aksiantsiuk:** > Hi Alex, Thank you for sharing your feedback on Ideagen Quality Management. We’re glad to hear that you find the software valuable for managing key areas such as Risk, Document Management, Non-Conformance, Audits and Supplier Management. It’s especially rewarding to know that having these features integrated into one platform helps you maintain a consistent approach while ensuring compliance with ISO standards. We also appreciate your constructive comments about back-end management and data extraction challenges. Your insights are invaluable, as we are continually working to enhance the functionality and user experience of the solution. If you have any further questions or need assistance, please don’t hesitate to contact our Support Team or your Account Manager - we’re always here to help. Thank you again for your thoughtful review. We look forward to continuing to support your Quality Management needs. ### 26. Absolutely pivotal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Ideagen Quality Management?** Ideagen's Quality Management software has been absolutely pivotal for tightening our governance procedures in Radiology and sharing procedural documentation between the teams across our multiple sites. Robust version control and simple distribution and acknowledgement systems make it easy to evidence that documents have been shared and seen by the correct individuals, with a clear audit trail. The interface is simple and easy to use if you are familiar with a microsoft style interface. The system is highly tailorable to your business needs. **What do you dislike about Ideagen Quality Management?** Dates on reminder and messaging e-mails are stuck in the US format and cannot be changed, even by the ideagen support team. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Allowing us to achieve effective document control, keeping a live database of approved individuals who can refer for radiological imaging and have kept their training for this up to date, and keeping an accurate asset register, with automated reminders for renewing service contracts, getting physics checks done and completing quality assurance checks. **Official Response from Maria Aksiantsiuk:** > Thank you for taking the time to share your detailed review of Ideagen Quality Management. We’re really glad to hear that our solution has been pivotal for improving governance procedures and streamlining document sharing across your teams. It’s great to know that the robust version control, ease of use and tailoring options have been valuable to your workflows. We do hear you about the date format issue in emails. Thank you for bringing this to our attention - your feedback helps us identify areas for improvement, as we're always looking for ways to enhance the user experience. If you have any further questions or need assistance, don’t hesitate to reach out to our support team or your account manager. We’re here to help and make sure you’re getting the most out of our software. Kind regards, The Ideagen Team ### 27. Product rating **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** It is easy to create an Hyperlink between 2 records **What do you dislike about Ideagen Quality Management?** Not clear how to filter data. No user friendly **What problems is Ideagen Quality Management solving and how is that benefiting you?** Having traceability of our investigation ### 28. Good system and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | Technical Compliance Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Ideagen Quality Management?** Ideagen quality management have a very supportive team who are always willing to help out. I have regular contact with the team who can always point me in the right direction for support. The system is easy to use, and was easy to set up with the support from Dana and Gareth. Zak has been incredibly helpful in one of our current internal work projects, and Vicky is an essential contact who is always quick and responsive to my many requests! **What do you dislike about Ideagen Quality Management?** I occasionally run in to technical errors or glitches, but these usually resolve on there own - or I can flag to the support team who work to fix quickly. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We are building a central database for all out supplier audit questionnaires and specifications. **Official Response from Maria Aksiantsiuk:** > Hi Alex, Thank you for your valuable feedback on Ideagen Quality Management. We're delighted to hear that you find our solution easy to use, and that our team has provided excellent support throughout your experience. Your comments have been passed on to the team. Thank you for bringing occasional technical difficulties to our attention. Please know that our Support Team is always available to address any issues promptly and efficiently, and we continuously work to improve our platform’s stability. Ideagen Quality Management is designed to help organizations streamline their processes and build a centralized database for supplier audit questionnaires and specifications. We're glad to hear that it has been beneficial to your operations. If you have any questions or require assistance, please reach out to our Support Team or your Account Manager. Thank you for choosing Ideagen Quality Management, and we look forward to serving you even better in the future. ### 29. Solid backbone to build your QMS on **Rating:** 4.0/5.0 stars **Reviewed by:** Rob W. | Group Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Ideagen Quality Management?** The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget. **What do you dislike about Ideagen Quality Management?** The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue. **What problems is Ideagen Quality Management solving and how is that benefiting you?** As a manufacturing company with AS9100 and ISO13485 acreditations, it is crucial for us to have a solid QMS/BMS system. This product provides the industry recognised base we need to build this up to ensure we can pass our audits and retain our standards. **Official Response from Maria Aksiantsiuk:** > Hi Rob, Thank you for your detailed feedback! It’s wonderful to hear that Ideagen Quality Management supports your QMS needs and that the transition to our SaaS product went smoothly and within budget. Your comments re the reduction in speed have been passed on to our development team for further investigation. ### 30. Ideagen Quality Management Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Ideagen Quality Management?** Workflow flexibility and customization allows our organization adopt the software to our existing quality management procedures. **What do you dislike about Ideagen Quality Management?** The software is not FedRamp compliant forcing our organization to utilize an "on premises" server which complicates the software support process vs. using a cloud based application. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Reduces the administrative time required to maintain our procedures. **Official Response from Maria Aksiantsiuk:** > Thank you for this excellent feedback! It's wonderful to hear that our workflow flexibility and customization options are allowing you to seamlessly adopt Ideagen Quality Management to your existing procedures. Great news about FedRAMP! We now offer Ideagen Government Cloud, a FedRAMP-authorized solution specifically designed for government entities and federal contractors. This cloud-based option eliminates the complexities you mentioned with on-premises support while maintaining the security and compliance standards your organization requires. Your account manager can provide details about migrating to our Government Cloud solution. It's fantastic to know we're helping reduce your administrative time for maintaining procedures - that efficiency really makes a difference! Kind regards, The Ideagen Team ### 31. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** It is really easy to use. I've been a user for 15 years and found the system easy to navigate and run a QMS. **What do you dislike about Ideagen Quality Management?** Creating reports has been tricky in the past but we are moving to a newer version which may alleviate this **What problems is Ideagen Quality Management solving and how is that benefiting you?** Managing documents, change control, audits and incidents - really useful all round system **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear you've been using Ideagen Quality Management for 15 years and still find it easy to navigate for running your QMS. Great news that you're moving to the newer version - you'll find the reporting capabilities much improved. Your account manager can help ensure the transition goes smoothly and show you the enhanced features. It's wonderful to know we're supporting your document management, change control, audits, and incidents effectively! Kind regards, The Ideagen Team ### 32. Safety Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Sara B. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Ideagen Quality Management?** I like having the ability to assign actions to others within the platform. **What do you dislike about Ideagen Quality Management?** It takes a while to customise it exactly to the business needs, and there are some boxes for example that are not used so it does make the process a little less streamlined for others to fill out. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Gives the organisation a way to present investigations and their associated findings with the relevant people to allow for change to occur. **Official Response from Maria Aksiantsiuk:** > Hi Sara, Thank you for taking the time to share your feedback here on G2. It’s great to hear that you value the ability to assign actions to others, as we aim to provide tools that enhance collaboration and accountability. We completely understand your concerns about the customisation process, and we appreciate your insight on simplifying areas that may not align with your specific needs — feedback like this helps us improve. If you need any assistance or have further thoughts, don’t hesitate to reach out to your account manager. We’re always here to help and ensure you get the most out of our solutions. Kind regards, The Ideagen Team ### 33. Very friendly and valuable service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Ideagen Quality Management?** They have a very helpful team who are ready to answer all of our queries to ensure our business gets what we want out of their services. **What do you dislike about Ideagen Quality Management?** There is nothing that we dislike about Ideagen. **What problems is Ideagen Quality Management solving and how is that benefiting you?** A clearer picture for the business to make this system more user friendly **Official Response from Maria Aksiantsiuk:** > Thank you so much for this wonderful feedback! It's fantastic to hear that our team has been so helpful in answering your queries and ensuring you get exactly what you need from Ideagen Quality Management. We're delighted that we're helping create a clearer, more user-friendly experience for your business. Your success is our priority, and we're here whenever you need us! Thanks again for choosing Ideagen Quality Management! Kind regards, The Ideagen Team ### 34. Ideagen in the Forensic Laboratory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Ideagen Quality Management?** All of our documents are in one place, and easily organized. **What do you dislike about Ideagen Quality Management?** the need for licenses for each person to have access at the same time. **What problems is Ideagen Quality Management solving and how is that benefiting you?** organization and storage of our controlled documents and procedures. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that having all your forensic laboratory documents organized in one place is working well for you. Your account manager can discuss licensing options that might work better for your laboratory's size and access needs. Kind regards, The Ideagen Team ### 35. Ideagen Quality Management System Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Ideagen Quality Management?** The customer support assistance and prompt response towards the resolution of queries is much appreciated. Looking forward to a great collaboration. **What do you dislike about Ideagen Quality Management?** Nothing as such to describe dislikes about Ideagen Quality Management. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It assisting us to manage the entire Quality Management System in my organization. **Official Response from Maria Aksiantsiuk:** > Thank you so much for this wonderful feedback! It's fantastic to hear that our customer support team is providing the prompt, helpful assistance you need. Quick query resolution really does make all the difference. We're equally excited about our collaboration and helping you manage your entire Quality Management System! If you ever need anything as you continue using Ideagen Quality Management, your account manager is always ready to help. Here's to a continued great partnership! Kind regards, The Ideagen Team ### 36. Good system for document/version control **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Ideagen Quality Management?** Having a secure, easily accessible site that allows our documents and version control processes is essential in our work and Ideagen's system provides all of this. The user interface is fairly intiuitive and easy to use by most people. There is a lot to unpack in the background at admin/manager level which is very welcome as we can do some customisation of our own. Generally, we like the system and what it offers. The manual for the system is very good and explains everything in detail and I have no concerns for passing it onto our new users with minimal personal training from us. We are a new team taking over the administration of the system and it has been easy to implement across groups. In the past, perhaps due to lack of understanding from previous administrator, the system has not been in frequent use but we are integrating the system across different teams now and so it will be used much more frequently. **What do you dislike about Ideagen Quality Management?** The IT support could do a bit more hands-on help. We were lucky enough for one senior engineer taking on our case who was very helpful when we had a lot of trouble sorting out our account as previous administrator left the post without any handover notes. However, the general support helpdesk is too slow or unspecific with their responses. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Our work produces a lot of documents, specification documents with many versions produced for different aspects/groups. The system is helping us to keep track of SOPs and technical documents. **Official Response from Maria Aksiantsiuk:** > Thank you for your valuable feedback! We appreciate your positive comments about Ideagen Quality Management. We're glad to hear that it provides a secure and easily accessible platform for document and version control. We're also pleased that you find the user interface intuitive and easy to use. Additionally, we’re glad you appreciate the customization options, allowing you to tailor the solution to your specific needs. We apologize for any inconvenience you experienced with our IT support. We appreciate your patience and understanding during the transition. Please rest assured your comments have been passed on to the dedicated teams. Should you have any questions or need further assistance, please contact our Support Team or your Account Manager. We're here to ensure your continued success with Ideagen Quality Management. Thank you for choosing us, and we look forward to serving you with greater satisfaction in the future. ### 37. I have just upgraded from Q-Pulse v6.8.4.4 to v7.6.1.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** I am currently using the desktop version of the cloud hosted v7.6.1.0. It is really good as it looks exactly the same as Q-Pulse and offers me the full functionality for the CAPA, Audit, Document, People, Suppliers and Asset module. I would not be able to have a successful Quality Management System without these modules. Training was also not required which for over 400 users would have been very challenging. I did have to raise tickets during the UAT testing and was really impressed with the ticketing system Ideagen use, especially the ability to record the issue. Best ticketing system I've used. **What do you dislike about Ideagen Quality Management?** I have been a longtime user of the Q-Pulse system and I cannot really fault the current desktop version as it still has the required functionality. I have not had a chance to review and evaluate the web-based version of IQM but will be undertaking this in Q1 2025. The only issue I have with system is the current cost as we have gone from ~£11,000 to ~£55,000 per annum which for a public organisation (NHS Scotland) is a considerable increase and did require a substantion business case to obtain funding. Its fortunate that the porduct is well embedded with my QMS and that it is a great product! **What problems is Ideagen Quality Management solving and how is that benefiting you?** IQM offers the modular system which helps me manage all aspects of my QMS. Without IQM I would struggle to obtain ISO 15189:2022 acceditation. The system allows me to clearly and easily show UKAS auditors how our QMS works and evidence all the activities which are required for a modern medical laboratory. **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your detailed feedback and experience with Ideagen Quality Management! Hearing that the functionality across the CAPA, Audit, Document, People, Suppliers and Asset modules has played such a key role in your QMS processes is fantastic. It’s also great to know that the familiar interface ensured a seamless transition for your 400+ users without extra training. What stood out to us is your recognition of our ticketing process as reliable and efficient. At the same time, we understand your concerns about the cost increase and recognize the budgeting challenges faced by public sector organizations. Your continued investment reflects the trust you place in the value Ideagen delivers, and we’re committed to providing solutions that meet your expectations. Should you have any questions or wish to explore the web-based version in the future, please know that our Support Team or your Account Manager is always ready to assist. Thank you again for your continued partnership! ### 38. Upgrade to new system and associated costs **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Quality Management?** Document management enabling review and updates of SOPs, risk assessments and COSHH forms. **What do you dislike about Ideagen Quality Management?** Costs associated with maintaining/upgrading system. Issues that arise when renewing the licence each year and now that we no longer wish to continue with Q-Pulse due to the cost implications, the issues we are having installing the off-boarding licence. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Provides review dates for documentation and new versions of documents to be managed. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. We're glad the document management features have been useful for your SOPs, risk assessments, and COSHH forms. We understand cost is a significant consideration, especially for smaller departments. Upgrades typically cost more than renewals because the new SaaS version offers much greater stability, scalability, and modern features that deliver the best customer experience. We recognize this can be challenging for smaller organizations, and we're committed to maintaining our partnership with you focused on long-term benefits. We're sorry to hear about the difficulties with the off-boarding license installation and our team is working to resolve this quickly. Kind regards, The Ideagen Team ### 39. You can customise QMS for your need with Ideagen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Quality Management?** Most helpful Ideagen QMS is that ideagen team work with you to user requirement the QMS with your needs and suggest what best options are available. **What do you dislike about Ideagen Quality Management?** I am not sure what I dislike, it is a good QMS **What problems is Ideagen Quality Management solving and how is that benefiting you?** we were heavily records our events/CC/Equipment management/CAPA on paper based system and Ideagen Quality Management is electronic so best for GMP compliance and record keeping etc **Official Response from Maria Aksiantsiuk:** > Thank you for this wonderful feedback! It's fantastic to hear that our team has worked closely with you to customize Ideagen Quality Management to your specific needs and recommend the best options available. Moving from paper-based systems to electronic records for events, complaint management, equipment, and CAPA is a significant step - great to know we're supporting your GMP compliance and record keeping effectively! Kind regards, The Ideagen Team ### 40. Quality management made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Melinda R. | Forensic Scientist Supervisor, Law Enforcement, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ideagen Quality Management?** Document control-set up and forget because the software keeps you on schedule to review. Simple workflow set up-almost anything you think you need to track can be set up in a workflow that will guide you through the tracking process and allow (if set up for it) the attachment of all documentation. Our team uses this almost daily as we track proficiency testing, calibration services, inquiries, an more. **What do you dislike about Ideagen Quality Management?** I would prefer a better report mechanism. The default reports are difficult to read. **What problems is Ideagen Quality Management solving and how is that benefiting you?** It has allowed us to replace numerous old tracking methods like notebooks, access databases and spreadsheets and compile all the information in one easily accessible location. **Official Response from Maria Aksiantsiuk:** > Hi Melinda, Thank you for your valuable feedback on Ideagen Quality Management. We're glad to hear that you appreciate the document control feature, which ensures timely reviews and simplifies your workflow setup. It's great to know that the software has become an integral part of your daily operations for tracking proficiency testing, calibration services and inquiries. Thank you for sharing your feedback on the reporting mechanism. We're continuously working to enhance our reporting capabilities to provide clear and comprehensive reports that meet your needs. We would be glad to learn more about your suggestions for improvement, so we encourage you to discuss this in more detail with our Support Team or your Account Manager. We hope your experience with Ideagen continues to be positive. Thanks for your insights! ### 41. Ideagen QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry P. | Head of Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Ideagen Quality Management?** Ensuring we can collate all documentation within a validated system and enabling us to link non-conformances, audits etc **What do you dislike about Ideagen Quality Management?** It can be a little hard to get your head around initially as you are so used to your own previous systems. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We were using a hybrid system of paper and network folders, there was multiple duplication, documents going missing and genrally a lack of control. Now with Q-Pulse traceability and visibility as well accountability and confidence in the system is a huge benefit. Plus reduced admin time. **Official Response from Maria Aksiantsiuk:** > Hi Kerry, Thank you for sharing your detailed feedback about Ideagen Quality Management on G2. It’s great to hear that our solution is helping you consolidate documentation and improve traceability, visibility and accountability. We’re so glad that you’re seeing a reduction in admin time and have more confidence in your processes. We appreciate your honesty about the initial learning curve. Transitions from previous methods can sometimes take time, and we’re always here to help make the process smoother. If you'd like support or tips to optimize your experience, please don’t hesitate to reach out to our team or your account manager. Kind regards, The Ideagen Team ### 42. A solid QMS for the Education Sector **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Ideagen Quality Management?** The Ideagen Quality Management system is simple to use, offering the features that our users want and need to enable them to do their work with ease. The quality assurance and control, coupled with the documentation system ensures that our users follow regulatory requirements and Good Clinical Practice to provide their best to our institution. The on-prem service was simple to implement and use, with good customer support when needed. **What do you dislike about Ideagen Quality Management?** The on-prem version, whilst stable, can occasionally have connection issues that require a quick server restart to resolve. There is a push to move from on-prem to the cloud which will remove this concern. **What problems is Ideagen Quality Management solving and how is that benefiting you?** The IQMS covers all areas that our users require for document control and quality assurance. The users are happy with the product, having used it for many years, and state that it is the best solution for them. **Official Response from Maria Aksiantsiuk:** > Thank you for your review of Ideagen Quality Management. We're glad to hear that our system meets your needs, offering the features and simplicity that enable your work to be performed smoothly. We appreciate your feedback regarding technical issues and want to assure you that we are actively working on enhancing our system's stability. Our upcoming release, V7.7.1 planned for Q1 2025, will include improvements to our platform and infrastructure. Additionally, we are actively developing a cloud-based version, which will be our primary offering in the long run. We're pleased to hear that the Ideagen Quality Management covers all areas your users require, providing them with efficient document control and quality assurance. Our team is always here to support you, so please contact us if you have any questions or need assistance. Thank you for choosing Ideagen Quality Management. We look forward to continuing to provide you with excellent service and solutions for your needs. ### 43. Slow and clunky. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Quality Management?** Adaquate system for tracking activities. **What do you dislike about Ideagen Quality Management?** Search functions are confusing, won't reset **What problems is Ideagen Quality Management solving and how is that benefiting you?** Not much problem solving. Adequately tracks quality events. **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. We're glad the activity tracking is working for your quality events. Please share the specific search function issues you're experiencing with your account manager or our support team so they can help resolve them. Kind regards, The Ideagen Team ### 44. Using Ideagen QPulse for managing quality documentation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Ideagen Quality Management?** reminders easy to have a quick over view of the document have to be read **What do you dislike about Ideagen Quality Management?** search engine process to upload a document **What problems is Ideagen Quality Management solving and how is that benefiting you?** documents are centralized versioning is properly managed **Official Response from Maria Aksiantsiuk:** > Thank you for taking the time to share your feedback. It's good to hear that the reminder system and document overview features are working well for you, and that you're benefiting from centralized documentation and proper version management. Your points about the search engine and document upload process are important to us. Your account manager can show you some search tips and shortcuts for uploading documents that other customers have found helpful while we work on enhancing these features. We appreciate your honest feedback - it helps us focus on what matters most to our users. Kind regards, The Ideagen Team ### 45. Great course with knowledgeable teacher **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell M. | Quality Data Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Ideagen Quality Management?** Staff member hosting the course was very up to date and patient with everyone who attended. Great customer support. Many aspects were discussed and everything blended together nicely, making it easy to follow along. **What do you dislike about Ideagen Quality Management?** Some aspects were not relevant to myself in my place of work however was still interesting to learn about. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Any issues relating to slow systems or crashing are always picked up immediately and sorted with efficiency. **Official Response from Maria Aksiantsiuk:** > Hi Mitchell, Thank you for your thoughtful review and for highlighting the expertise and patient approach of our team. We're thrilled to hear that you found the system well-structured and supported by responsive customer service that met your expectations. We appreciate your feedback on the relevance of certain aspects to your specific role. While we understand that not every feature may apply universally, it's great to know that you still found the system valuable overall. If you have any further questions or need additional support, please don't hesitate to contact our team or your account manager. We're always here to assist. Kind regards, The Ideagen Team ### 46. Too expensive to upgrade **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Ideagen Quality Management?** Review dates for each document Ease of uploading a new version **What do you dislike about Ideagen Quality Management?** Too expensive to upgrade and continue with support **What problems is Ideagen Quality Management solving and how is that benefiting you?** Primarily used as a document management system to review and manage current versions of documentation **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your experience with Ideagen Quality Management. We appreciate you highlighting the document review dates and ease of uploading new versions as features that work well for your document management needs. We understand your concern about upgrade and support costs, especially as a small healthcare organization where budgets are often tight. Your account manager can discuss different pricing options that might better suit your needs, including scaled packages designed for smaller organizations. They can also review which features you're actually using to ensure you're not paying for capabilities you don't need. Kind regards, The Ideagen Team ### 47. A useful resource for quality managment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** A great tool when utilised for quality management of system **What do you dislike about Ideagen Quality Management?** can be a bit of a learning curve coming to grips with its features **What problems is Ideagen Quality Management solving and how is that benefiting you?** Its helping highlight gaps between department protocols and staff capability **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback! It's great to hear that Ideagen Quality Management is proving useful for your quality management needs and helping identify gaps between protocols and staff capability. For the learning curve, our Ideagen Community has comprehensive guides and e-learning courses that can help you get comfortable with the features more quickly. Kind regards, The Ideagen Team ### 48. Versatile QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Ideagen Quality Management?** Ideagen makes record keeping simple and makes it much easier to demonstrate conformance to an accrediting body. Just make any required elements of a process required parts of a workflow for that process, and you have automated conformance. And you can configure reports to make it easy to demonstrate that conformance. **What do you dislike about Ideagen Quality Management?** I don't really have any complaints about Ideagen. **What problems is Ideagen Quality Management solving and how is that benefiting you?** We use Ideagen for many things, including: -Document control and versioning -Workflows for quality management, purchasing, etc. -Personnel records **Official Response from Maria Aksiantsiuk:** > Thank you for sharing your review and for highlighting how Ideagen simplifies record keeping and supports conformance with accrediting bodies. We're pleased to hear that workflows and configurable reports have helped automate and streamline your processes. It's great to know you’ve been using Ideagen for document control, versioning and other important tasks. While you mentioned no complaints, we still appreciate your honest feedback and will continue working to deliver the best experience possible. If you have any questions or need assistance, your account manager is always available to help. Thank you for choosing Ideagen as part of your quality management efforts. Kind regards, The Ideagen Team ### 49. Q-Pulse user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Quality Management?** Electronic event reports with the ability to customize the form **What do you dislike about Ideagen Quality Management?** To respond to the investigations, the process is quite heavy because of many redundant steps Customer support is unresponsive Slow remote connection **What problems is Ideagen Quality Management solving and how is that benefiting you?** NIL **Official Response from Maria Aksiantsiuk:** > Thank you for your feedback. We appreciate you highlighting the electronic event reporting with customizable forms as a valuable feature. We're concerned to hear about the redundant steps in investigations, slow remote performance, and unresponsive support. These issues clearly impact your experience and fall short of our standards. We're actively working on streamlining investigation workflows and improving remote access performance. If you're experiencing ongoing support issues, please escalate through your organization's primary contact or our support portal for priority handling. Kind regards, The Ideagen Team ### 50. Great QMS software - does exactly what it says on the tin! **Rating:** 4.0/5.0 stars **Reviewed by:** Lesley M. | Pathology Lead Quality Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ideagen Quality Management?** In our Pathology service, we have used Ideagen Quality Management (previously Q-Pulse supplied by Gael Ltd) since 2004 so we are really experienced users with about 800 accounts currently, and we've just rolled it out to Imaging and Pharmacy. I think the best things about IQM are: - it covers all our bases (document control, CAPA management, audits, training etc). - the modules are linked together by shared fields so you can create something in one module (CAPA in Assets for example, and see it in the CAPA module; or training and people). - it's intuitive to use. Once you get used to one module, the rest of the modules are built pretty much around the same principles. Our account manager is fantastic and always on the end of a phone to chat about changes, help with the system or concerns. **What do you dislike about Ideagen Quality Management?** The technical support has definitely gone downhill in the last few years, which is such a shame because our experience before this was great. I really dislike all the emails which come through and I rarely find the AI-generated ones helpful. Also, when you reply to an email to ask for more help you end up dealing with several different technical support staff and you have to explain everything all over again. It's quite time consuming for everyone. I would still give the product a fairly high score because it is a great solution, but would be good if Ideagen could look at how their support process works. **What problems is Ideagen Quality Management solving and how is that benefiting you?** Compliance with various standards and codes of practice: ISO 15189:2012/2022, MHRA, HTA, Screening Programmes. Also good laboratory practice. **Official Response from Maria Aksiantsiuk:** > Hi Lesley, Thank you for sharing your feedback and your long-standing experience with Ideagen Quality Management. It's rewarding to hear that our solution effectively supports your compliance needs across critical standards like ISO 15189 and provides functionality spanning document control, CAPA, audits and training. The integration between modules and the intuitive design you described are aspects we’re proud of, and it’s reassuring to know they’re working well for you. We take your concerns about the technical support process seriously. Please rest assured that we are actively addressing these challenges, including improvements to streamline troubleshooting and provide more consistent communication. Your feedback about the AI-generated emails has also been noted - streamlining communication remains a key focus. Whenever you need help or have further suggestions, your Account Manager and Support Team are always here to assist. We value your partnership and appreciate your insights. - [View Ideagen Quality Management pricing details and edition comparison](https://www.g2.com/products/ideagen-quality-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A27%3A56+-0500&secure%5Bsession_id%5D=4aaf6c06-e093-49a5-ba53-e971e54fd5ed&secure%5Btoken%5D=fec1b1618f97337e0c95a138c276572a492c1bdb34c6f1a57ca7a9978f8c9698&format=llm_user) ## Ideagen Quality Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) ## Ideagen Quality Management Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Product Specification** - BOM and Recipes - Packaging - Assemblies **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Manufacturing Specifications** - Quality Control - Shop Floor - Operations **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Supplier Specifications** - Supplier Collaboration - Scorecards - Supplier Selection **Inspection Management** - Templates - Workflows - Corrective Actions **Data Management** - Standardization - Analytics - Integration - Out-Of-Specification **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Ideagen Quality Management Alternatives - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (526 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (772 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (603 reviews)